Songtrust Reviews 638

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the straightforward dashboard and ease of registering songs, adding splits, and linking recordings. Many found the platform made collecting royalties globally incredibly easy and appreciated the clear, well-structured rights management process, which saved significant administrative time. However, some people were dissatisfied with the response times, mentioning long waits for answers to inquiries, with some reporting no response at all for months. A few other people also felt that the customer service was not always helpful, citing issues with identity verification during onboarding and difficulties getting support for specific problems.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting the straightforward... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the royalty... See more

Response time

People report ambiguous experiences with response times. Many customers express significant frustration,... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and clear... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m very happy with the way Songtrust collect from all over the world. And the option for early payment is really helpful too. Sometimes, on registering a new work I get confused as to whether I have... See more

Company replied

Rated 4 out of 5 stars

The fact that I was able to get my request resolved in a timely manner even though it would be cool if we can resolve certain things ourselves. Other than that Songtrust has always been a great suppor... See more

Rated 4 out of 5 stars

basically im satitsfied with all the service provided from songtrust. but when i get paid, the exchange rate is too low compared to another bank 's currency rate. i think it would be better if u guys... See more

Rated 4 out of 5 stars

I feel better knowing that SongTrust, with its expertise and resources, is in my corner. The only constructive criticism I would add at this early stage in my songwriter journey is for SongTrust to do... See more


Company details

  1. Music Publisher

About Songtrust

Written by the company

Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.

We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.

When you simplify your administrative work with Songtrust, you can spend more time making music.

Register for Songtrust

Contact info

  • 155 Avenue of the Americas, 10013, New York, United States

  • songtrust.com

4.4

Excellent

TrustScore 4.5 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

As an independent artist managing my…

As an independent artist managing my own catalog across multiple platforms and territories, Songtrust has been absolutely essential for ensuring I collect every royalty I'm owed. The peace of mind alone is worth the time.

What impressed me most was how straightforward the onboarding process was. Within days of registering my songs, Songtrust was working to collect publishing royalties from over 60 collection societies worldwide - something that would be virtually impossible for me to manage on my own.

With listeners in the US, Brazil, UK, Turkey, and dozens of other countries, having global collection coverage is crucial.

The platform itself is user-friendly and transparent. I can easily track my royalty collections, see exactly where my money is coming from, and get detailed reporting on my catalog's performance.

The quarterly payments are reliable, and their customer support team has been responsive whenever I've had questions.

For independent artists who are serious about their careers, publishing administration isn't optional - it's essential. You're likely leaving significant money uncollected if you're not registered with a service like Songtrust.

Between streaming, YouTube, radio play, and sync opportunities, those royalties add up faster than you'd think.

5/5 Stars - A Must-Have for Any Serious Independent Artist

If you're handling your own music career, Songtrust is one of those services that pays for itself many times over. Highly recommended.

9 November 2025
Rated 5 out of 5 stars

Brilliant in response and other features

Brilliant in response and other features

24 November 2025
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Reply from Songtrust

Hi Jacob! So great to hear that you've found our response times and platform features highly satisfactory. Thanks for being a valued Songtrust client!

Rated 5 out of 5 stars

Always on time and can count on them to…

Always on time and can count on them to register and collect my royalties

24 November 2025
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Reply from Songtrust

Hi Joshua! Thank you for leaving this 5-star review, we are very happy to hear that you've been satisfied with our accurate and timely publishing royalty collection services. Thanks for using Songtrust!

Rated 5 out of 5 stars

Make it so simple and easy to register…

Make it so simple and easy to register all my songs, I love Song Trust and highly recommend them.

24 November 2025
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Reply from Songtrust

Hi Tay! We strive to make our song registration process as simple as possible for our clients, so it's wonderful to hear this from you. Should you run into any issues with your account in the future, please don't hesitate to reach us again any time here: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

My experience has been great

My experience has been great

24 November 2025
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Reply from Songtrust

Thank you for this positive feedback, Frank! Our team is very happy to have you as a client. Have a great day!

Rated 5 out of 5 stars

Early withdrawal was fast

Early withdrawal was fast. Money came in the next day after withdrawing from my song trust account.

24 November 2025
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Reply from Songtrust

Hi Jonathan! Thank you for this 5-star review, so great to hear you were satisfied with our Express Royalty Payment service. We appreciate you being a valued member of the Songtrust community!

Rated 5 out of 5 stars

First, secure the IPI number of your PRO, then fill out the ISWC and ISRC of the song you want to register, and register the name of the song as the name actually released on the streaming platform.

The way the song was registered and the user interface were great. It was nice to be able to monitor it right after registration, so I could see the status of the registered song right away.

23 November 2025
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Reply from Songtrust

Thank you for this positive review, Cheol Ho! We are so glad to hear that you found our song registration process easy. Should you run into any issues with your account in the future, please don't hesitate to contact our Client Services team by emailing support@songtrust.com. Have a wonderful day!

Rated 5 out of 5 stars

A truly supportive partner for independent artists

Thank you sincerely for welcoming me into the big Songtrust family.

In an industry where independent artists are often overlooked, Songtrust offers transparency, professionalism, and a genuine sense of security. The platform is clear, the team responds promptly, and the entire rights-management process is simple and well-structured.

I felt respected as an artist, listened to, and supported at every step.
For me, Songtrust is not just a service — it is a partnership that gives you confidence that your work is protected and treated with seriousness.

I wholeheartedly recommend Songtrust to every creator who wants their music to be represented correctly and globally.

Thank you once again, Songtrust.
With respect,
Esteban Luz St

23 November 2025
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Reply from Songtrust

Hi Esteban! Thank you so much for taking the time to leave this review. Our team strives to provide transparent publishing royalty collection, so we are thrilled to receive this positive feedback from you. We appreciate you being a Songtrust client and hope to be a part of your music career journey for many years to come.

Rated 5 out of 5 stars

Smooth Registration

I signed up with Songtrust to manage my publishing administration and collect my global royalties, and the experience has been very smooth so far. The platform is clear, the registration process was straightforward, and the guidance provided helped me understand each step.

9 November 2025
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Reply from Songtrust

Hi Vaughn! It is a main goal of ours to make our song registration process as clear and straightforward as possible, so it's great to hear this from you. Should you run into any issues with your account in the future, please don't hesitate to reach our Client Services team here: https://www.songtrust.com/contact-support

Rated 1 out of 5 stars

Worst ID Verification System — Tried 30 Times, Still Not Working

My experience with Songtrust onboarding has been extremely frustrating. The Plaid ID verification system simply does not work. I have tried 20–30 times, in perfect lighting, with a valid government ID, but it always shows “Unable to verify your identity.”

Even after sending all documents manually, nothing has been resolved. As an IPRS registered Publisher with a valid IPI, this delay is affecting my work badly.

Songtrust needs to fix this broken verification process immediately. Many users are facing the same issue, and it’s disappointing that such a big company cannot provide a simple manual verification option.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

The best administrative publisher in the game

I think this is the best decision I have ever made when I initially was looking for the right company to take care of the administration of my publishing . This is a lifetime experience and the portal is so user friendly.

12 November 2025
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Reply from Songtrust

Thank you for taking the time to leave this review, Tyrone! We can't tell you how thrilled we are to hear that you want to be a lifetime client of ours. Our team hopes to be a part of your music career journey for many years to come.

Rated 5 out of 5 stars

Trust your Publishing on Songtrust

Register for song was so easy and simple. And the dashboard very intuitive I like it. I hope they will collected all of my royalties around the world without leave any cent on the table.

12 November 2025
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Reply from Songtrust

Hi Sofnando! Songtrust strives to make our song registration process as simple as possible for our clients, so our team really appreciates this positive feedback. Thanks for being a valued member of our community!

Rated 5 out of 5 stars

Was easy to navigate and got the…

Was easy to navigate and got the process completed.

10 November 2025
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Reply from Songtrust

Thank you for this positive feedback, Andre! So glad to hear you found our song registration process easy. Please don't hesitate to contact our Client Services team here if you run into any issues with your account in the future: https://www.songtrust.com/contact-support

Rated 4 out of 5 stars

Glad I Selected SongTrust But PRO Registration Needs More Clarification!

I feel better knowing that SongTrust, with its expertise and resources, is in my corner. The only constructive criticism I would add at this early stage in my songwriter journey is for SongTrust to do a better job clarifying that: while ST handles the Publishing registration side with my PRO (in this case BMI) to capture my 100% of publishing royalties (- 15% to ST as Administrator) - I still need to register my song with my PRO as an Artist in order to collect the other 100%! In fact, I still need to register the full “200%” with my PRO (BMI) who then ST works with as Administrator. A Crazy/Confusing process!

9 November 2025
Rated 5 out of 5 stars
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Reply from Songtrust

Hi Kent! We appreciate you leaving this 5-star review. Please don't hesitate to reach out to us at support@songtrust.com if you need any assistance with your account moving forward. Thanks for using Songtrust!

Rated 5 out of 5 stars

Songtrust makes it simple to register…

Songtrust makes it simple to register your work so creatives can focus on creating!

3 October 2025
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Reply from Songtrust

Hi Rosetta! We can't tell you how thrilled we are to receive this feedback from you since it is a main goal of ours to give our clients more time to focus on doing what they do best — creating music! Thank you for leaving this review, we hope to be a part of your music career journey for many years to come.

Rated 5 out of 5 stars

So far, so good

So far, so good
We are new to the streaming world, and are very excited. We do appreciate having Songtrust on our side.
Thanks

4 November 2025
Songtrust logo

Reply from Songtrust

Thank you for this positive review, Dean! We are very happy to be your trusted publishing partner. Should you run into any issues with your account in the future, please don't hesitate to contact our Client Services team here: https://www.songtrust.com/contact-support

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