Songtrust Reviews 638

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the straightforward dashboard and ease of registering songs, adding splits, and linking recordings. Many found the platform made collecting royalties globally incredibly easy and appreciated the clear, well-structured rights management process, which saved significant administrative time. However, some people were dissatisfied with the response times, mentioning long waits for answers to inquiries, with some reporting no response at all for months. A few other people also felt that the customer service was not always helpful, citing issues with identity verification during onboarding and difficulties getting support for specific problems.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting the straightforward... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the royalty... See more

Response time

People report ambiguous experiences with response times. Many customers express significant frustration,... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and clear... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m very happy with the way Songtrust collect from all over the world. And the option for early payment is really helpful too. Sometimes, on registering a new work I get confused as to whether I have... See more

Company replied

Rated 4 out of 5 stars

The fact that I was able to get my request resolved in a timely manner even though it would be cool if we can resolve certain things ourselves. Other than that Songtrust has always been a great suppor... See more

Rated 4 out of 5 stars

basically im satitsfied with all the service provided from songtrust. but when i get paid, the exchange rate is too low compared to another bank 's currency rate. i think it would be better if u guys... See more

Rated 4 out of 5 stars

I feel better knowing that SongTrust, with its expertise and resources, is in my corner. The only constructive criticism I would add at this early stage in my songwriter journey is for SongTrust to do... See more


Company details

  1. Music Publisher

About Songtrust

Written by the company

Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.

We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.

When you simplify your administrative work with Songtrust, you can spend more time making music.

Register for Songtrust

Contact info

  • 155 Avenue of the Americas, 10013, New York, United States

  • songtrust.com

4.4

Excellent

TrustScore 4.5 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The claiming efforts and consistency…

The claiming efforts and consistency and stay committed to the exact experience you promised

5 October 2025
Songtrust logo

Reply from Songtrust

Thank you for this positive feedback, Ceon! Our team is very happy to hear that we've lived up to your expectations. Thanks for using Songtrust!

Rated 5 out of 5 stars

If your time is valuable, go with SongTrust

I'm still working through the process of distributing my music, but SongTrust has been a big time saver.

5 October 2025
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Reply from Songtrust

Thank you for this 5-star review, Dwight! We pride ourselves on being an efficient solution for independent songwriters like yourself who aim to maximize their global publishing royalty collection, so our team is very happy to receive this feedback from you. We appreciate you using Songtrust!

Rated 5 out of 5 stars

No confusion

I'm great ful with songtrust because it's simple to use. No confusion at all

4 October 2025
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Reply from Songtrust

Hi Nalitso! We strive to make our platform as easy to use as possible, so we're thrilled to hear that you have not experienced any confusion. We hope to be a part of your music career journey for many years to come!

Rated 5 out of 5 stars

Great service !

29 September 2025
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Reply from Songtrust

Hi Ivan! So happy to hear you've been satisfied with our services. Please don't hesitate to reach out to us again if you need any additional help with your Songtrust account.

Rated 5 out of 5 stars

Very straightforward system

Very straightforward system. The integrations are a great advantage

28 September 2025
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Reply from Songtrust

Hi Cesar! We are glad to hear you've found our system straightforward. Should you run into any issues with your account in the future, we encourage you to contact us at support@songtrust.com and our Client Services team will be happy to help.

Rated 5 out of 5 stars

Good

Good Workkk

3 October 2025
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Reply from Songtrust

Thank you for this positive review, Daniel! The Songtrust team really appreciates you being a valued member of our songwriter community. Have a wonderful day!

Rated 4 out of 5 stars

I’m very happy with the way Songtrust…

I’m very happy with the way Songtrust collect from all over the world. And the option for early payment is really helpful too. Sometimes, on registering a new work I get confused as to whether I have a successfully uploaded a recording or not.

29 September 2025
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Reply from Songtrust

Hi Mary! Our team is very happy to hear that you've enjoyed our global publishing royalty collection services. To check whether you've successfully added a recording or not when registering a new work, you can log in to your account and go to Songs > Manage Songs > Scroll to the new work, and see if there is a "1" in the "Number of Recordings" column.

If you need any additional assistance with this issue, please don't hesitate to contact us here: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

Love y’all will keep using

Love y’all will keep using

29 September 2025
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Reply from Songtrust

Hi Michael! So glad to hear this, we really appreciate you using Songtrust. Have a great day!

Rated 5 out of 5 stars

So trust has made it easy for me to put…

So trust has made it easy for me to put my music on your site so they can monitor it

24 September 2025
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Reply from Songtrust

Thank you for this 5-star review, Timothy! We strive to make our song registration process as easy as possible for our clients, so it's wonderful to receive this feedback from you. Please don't hesitate to reach us at support@songtrust.com if you need any assistance with your account in the future!

Rated 5 out of 5 stars

Easy

Easy to upload process

24 September 2025
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Reply from Songtrust

Hi Rahul! Thank you for this 5-star review on our song registration process. We aim to make this process as easy as possible for our clients, so we really appreciate the positive feedback. Thanks for using Songtrust!

Rated 5 out of 5 stars

How easy it was to navigate through the…

How easy it was to navigate through the process

22 September 2025
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Reply from Songtrust

Thank you for this positive feedback, Kari! It is so great to hear that you found our onboarding process easy. If you need any help with your account moving forward, please feel free to contact us at support@songtrust.com and our Client Services team will be happy to assist you. Have a wonderful day!

Rated 5 out of 5 stars

Songtrust has been a great partner and…

Songtrust has been a great partner and resource for me as an artist. They have provided many opportunities that have helped me learn and take my career a step further. I am incredibly grateful for their support.

25 September 2025
Unprompted review
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Reply from Songtrust

Hi Auggie! Thank you very much for the kind words and for attending our Virtual Songwriting Camp in 2025. It was such a pleasure to have you and we look forward to continuing to support you in your music career for many years to come.

Rated 5 out of 5 stars

Good

Good , supporting creatives

21 September 2025
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Reply from Songtrust

Thank you for this 5-star review, Gabriel! It is a main goal of ours to support independent music creators such as yourself, so we are very happy to hear this from you. Should you run into any issues with your account in the future, don't hesitate to reach us here: https://www.songtrust.com/contact-support

Rated 5 out of 5 stars

CEO of Strawberryhillrecords

Overall good and fluid experience

19 September 2025
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Reply from Songtrust

Hi Morris! We strive to make our onboarding as straightforward as possible for our clients, so it's wonderful to hear that you found this process fluid. Thank you for using Songtrust!

Rated 5 out of 5 stars

Songtrust has improved their customer…

Songtrust has improved their customer service greatly. My issue was resolved in less than 24 hours of me bringing it to their attention.

22 September 2025
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Reply from Songtrust

Hi Kendall! Thank you for noticing our customer service improvement, our Client Services team is thrilled to hear this from you. Please don't hesitate to reach out to us again if you need any help with your account in the future! We hope to be your publishing partner for many years to come.

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