Sonic Auto Transportation Reviews 8,394

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and excellent communication, making the transportation process smooth and stress-free. The service is consistently described as efficient and reliable, with many appreciating the timely pickups and deliveries, often noting that vehicles arrived in perfect condition. However, some people were dissatisfied with price changes, reporting that initial quotes significantly increased, sometimes multiple times, before or during the service. A few other people also felt that drivers occasionally canceled or that communication regarding scheduling was problematic, leading to inconvenience and delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, reliability, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy pickup and... See more

Price

Users describe ambiguous interactions with price. Many customers report significant price increases from... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The full price was made transparent at the beginning. The work was completed quickly and everything moved as expected. I had other companies telling me that Sonic was a fake company and not to trust t... See more

Rated 5 out of 5 stars

Had a great experience with Sonic Auto and My booking associate Henry. The car was picked up and delivered based on my schedule requirements, and the driver was pleasant to work with.

Rated 5 out of 5 stars

I shopped around and went through 3 other companies before settling on this one. The other 3 gave me a run around, I even pre paid for guaranteed pickup. The price went from $1200 to $2300. Then t... See more

Rated 5 out of 5 stars

This is our third year, reaching out to Christian Woods of sonic transportation for our transportation needs. Christian is polite, professional, and always tries to find the best price for us. Our veh... See more

Company replied


Company details

  1. Auto broker

Written by the company

Here at Sonic, we are a leading company in the vehicle transportation industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The transport of my car

The transport of my car fromMcKinleyville, Ca to Santa Rosa, Ca was handled efficiently and professionally.
I am very satisfied with the communication with Harry.
He kept me informed regarding the timing of the pick-up and contact with the Driver also was very effisiantly carried out.
Highly recommended.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Jaden Brooks was a good communicator and honest…

Jaden Brooks was a good communicator who found me a transporter almost immediately. no long wait also to my surprise he bid the price and stuck with it. most brokers come in low get your business then say we cant get anyone to pick it up at this low price. then they convince you to raise the price a few hundred bucks and bingo they found a transporter. jaden did not pull that crap so i recommend him

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Was given a low price

Was given a low price, entered my credit card info told the representative Fred I had to pick up the vehicle within 2 days, or I would be charged lot fee of 50.00 per day. He said he would get back with me later that day and assured me he would have a driver by then ........waited till 4pm ct then called to cancel and let the auction handle it even though it was more money. The lady I spoke with on the phone was rude and said she would let Fred know I called within 15 mins the responded and said I can cancel but would be charged the 100.00 for nothing..... W/E YOU GET WHAT YOU PAY FOR beware.

25 March 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

Thank you for your feedback. We’re sorry to hear that your car shipping experience did not meet your expectations and that the process felt frustrating.

We understand how important timing is when arranging vehicle transport, especially with auction storage fees involved. Our team always aims to provide reliable car shipping solutions and clear communication regarding pickup windows and availability. As noted in your agreement, the booking was valid for five (5) business days from the first available pickup date, and under normal circumstances, a cancellation fee may apply if the order is canceled within that period.

However, we want to clarify that no cancellation fee was charged to you, despite the situation.

We also sincerely apologize if any interaction with our staff came across as rude this is not the level of service we strive to provide in our auto transport services. Your feedback will be reviewed internally to improve how we communicate and support our customers throughout the car shipping process.

Rated 5 out of 5 stars

They transported my car from El Paso…

They transported my car from El Paso Texas to Las Vegas .. the process was very fast, they delivered my car the very next day in excellent condition, they did everything what they offered me .. this is the second time I use this company and I will again if I need it … James Williams very professional and he was all the time in contact with me.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

John and the team at Sonic were excellent! I would recommend for all transport needs. Great communication throughout the process.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Thomas Miller did a great job helping me with the delivery of my truck. He was one of the only people that reached out to talk on the phone rather than just a text.

We had a bunch of technical difficulties during our interaction that were not his fault and that is where he really shined. He answered my calls and was prompt in his communication. He went above and beyond to make sure the deal got done.

Thanks Thomas!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

Jeremy who arranged transport for our daughter’s vehicle was fantastic. The first driver backed out of the arrangement last minute and within a couple of hours Jeremy had found another driver and had the move back on track!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

My overall experience was amazing, James Williams did a fantastic job of communicating, adjusting and delivering my expectations. I tried with many other shipping company’s who were very disorganized and unprofessional, however this company did an excellent job of handling my situations. James was very helpful in finding a replacement as soon as possible, for my car to be shipped out the next day. With his help I had a very successful cross country shipping process! I would recommend using this company!I will also be using this company in the future again! Thank you so much

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Nice working with ZACK LUMIERE

I have worked with ZACK LUMIERE for my car transport and he helped to transport my car without any worry. The cost he gave me was very competitive and he was easily reachable throughout the transport process.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Overall it was a good experience

Overall it was a good experience. I worked with James Williams. Had a few issues working with the actual truck driver, but James did a good job in getting me reassigned to a driver who was amazing and got my car to me in great time. Thanks again.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Car transportation

I had an excellent experience from start to finish. The whole process was smooth, professional, and stress-free. Communication was clear, and everything was handled in a timely manner. I especially want to thank Harper for the outstanding support and dedication. He went above and beyond to make sure everything was taken care of and that I was completely satisfied. His professionalism and attention to detail really made a difference. I highly recommend their services to anyone looking for a reliable and trustworthy experience. I would definitely work with them again in the future!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

In what appears to be a cutthroat…

In what appears to be a cutthroat industry, Sonic came through promptly with a fair price. They were responsive to my calls, and my van arrived early. I would recommend Sonic for your vehicle shipping needs. Darren

13 March 2026
Unprompted review

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