Sonic Drive-In Reviews 313

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the products, citing issues with food quality, such as burnt, hard, or undercooked items, and incorrect ingredients. Problems with orders were also frequently mentioned, including long wait times, missing items, and receiving the wrong orders entirely. Reviewers also found the service to be poor, often encountering rude or unhelpful staff, and experiencing difficulties with ordering systems. Some people were dissatisfied with the staff, noting instances of employees being unresponsive or having negative attitudes. Additionally, some customers reported issues with the overall quality of their food, describing it as inedible or tasting bad.

What people talk about most

Product

Consumers consistently express strong dissatisfaction with the product quality. Many report issues such as... See more

Order

People report negative experiences with order accuracy and wait times. Many customers received incorrect... See more

Staff

Reviewers highlight negative aspects of staff. Many customers report rude and unhelpful employees, with... See more

Service

Users describe negative interactions with service, with many reviewers reporting the "worst service ever" and... See more

Quality

Customers consistently express strong dissatisfaction with the quality of food. Reviewers frequently report... See more

Reviews shaping this summary

Rated 2 out of 5 stars

1. Two other orders were brought out before ours. Server had to be reminded about our order (I understand it was not her fault? It took under 15 minutes to bring our order 2. We placed our order at... See more

Rated 2 out of 5 stars

Stall's order screens are mostly not working. You have changed your diet coke to something that tastes nothing like diet coke. I order online and have had to buzz the people to get my order. Not... See more

Rated 2 out of 5 stars

Took over five minutes to get a response after I pushed order button (two other cars in whole lot). The intercom was impossible--could not understand what staff person was saying; asked her to r... See more

Rated 2 out of 5 stars

Went o sonic , ordered two kids meal w apple juice and two combos , why the meat hella burnt and hard , no sauce and bread burnt as well . It's 8:44 pm thier shld be no reason for the food to be hard... See more


Company details

  1. Fast food restaurant
  2. Hamburger restaurant
  3. Online Food Ordering Service

Information provided by various external sources

Sonic Corp., more commonly known as Sonic, is the operator of an American drive-in fast-food restaurant chain based in Oklahoma City, Oklahoma, that is owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

313 reviews

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Rated 1 out of 5 stars

My husband and I got of church and saw…

My husband and I got of church and saw your sign for half price shakes so I ordered my husband one of your large peanutbutter shakes when we got to the window to pay he said 6.59 I told him the sign up front says half price he said that ended today well today is not over with and you still have your sign up he stated they haven't had time to take it down and he wouldn't let us have it at half price. I find this to be unfair so another words he would rather throw it away . This was around 8:45 p.m. at the Clanton Al store .

30 June 2025
Unprompted review
Rated 1 out of 5 stars

I work just down the road from a sonic…

I work just down the road from a sonic in Albuquerque. Everytime I attempt to stop in for some food, either on the way to work in the morning or during my 30 min lunch break, I wait in the drive through for 30 min on average. I am done with sonic. It's like they have no consideration for the time of their customers. The McDonald's and Wendy's just up the street gets me in and out in 5 minutes. They will get my money and business from now on.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Another Greenville, MS eatery bites the dust!

Another Greenville eatery to add to my no go list. Ordered a #10 with large fries, route 44 diet coke, cheddar peppers and large popcorn chicken and got cold popcorn chicken, cold fries, cold peppers and the route 44 diet coke. The sandwich was MIA. Called and was told oh you weren't charged for the sandwich....not the point. I did not get what I ordered, you gave me what you wanted and could not care less....and it was cold!

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Sonic was an awful choice to come to

Sonic was an awful choice to come to. I hate sausage so I ordered a BACON egg and cheese toaster, they still gave me sausage even tho it was repeated back correct they did NOT give me the right thing. Will not be coming back, disappointed.

19 June 2025
Unprompted review
Rated 3 out of 5 stars

Love going by this restaurant on…

Love going by this restaurant on Buckhead Drive in Statesboro.
While all the other restaurants are either closed at 10:00 or are still serving breakfast, I can get hot dogs at that time.
Staff has always been exceptional, but sometimes reception from ordering station (drive thru) has sometimes been hit or miss.
My only complaint is that this Sonic site does not give out peppermint candy with orders. What happened to the candy?

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Carhops playing instead of working

Ordered a large unsweetened tea with extra ice st 6:17pm didn't get it until I pressed the button at 6:30 and was told that whomever was supposed have taken the order, didn't fix it and the girl that took the order the second time got it to me. This was after 3 carhops were gathered atound the bathroom door with some sort of drama.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

How is this considered a good burger

How is this considered a good burger? This company has gone downhill very quickly. Not to mention the guy running the drive thru put the money we spent in his pocket and not in the register. Very unprofessional.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Tried to order food

Tried to order food , intercom was acting up and was told it would take 10 minutes before I could order. Then the car- hop comes out and accused me of being rude. Then refused to take my order and told me she would call police if I didn't leave fast.

12 May 2025
Unprompted review
Rated 2 out of 5 stars

Poor value for money

Took over five minutes to get a response after I pushed order button (two other cars in whole lot). The intercom was impossible--could not understand what staff person was saying; asked her to repeat multiple times. Slot for credit card was dysfunctional; my card 'fell in' hole and I just barely got it out, tearing part of card in process.
Milkshake machine broken so could not get what I wanted. Chile cheese burgers had barely a hint of chile. Otherwise ingredients seemed fresh but nothing was wonderful (no 'Yum!' factor). Fries were delicious--all six or eight of them. Really, there were three whole fries and a bunch of stubs.
I did ask for 'no mustard' and a side of mayo and rootbeer, no ice. All were delivered as requested. The server said 'Welcome to Sonic' and was polite as the food was presented and server named all the items ordered--all correct, but food took longer than we expected.
2 burgers, two drinks, dinky fries = $22.00 Ridiculous.
Last visit to Sonic. And I really do mean that.
This was our experience this evening.
Farmington, NM, San Juan Blvd, 5/11, 9:38 p.m.

11 May 2025
Unprompted review
Rated 1 out of 5 stars

Website bad bad

They have the worst website I have ever used tried to get their smashburger it didn't work both are phones didn't work then they told me they would send me a free cheeseburger because it didn't work Well that didn't happen they don't need our business and our office is right next door

24 April 2025
Unprompted review

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