Banner for Sonno

Sonno Reviews 

13,385
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often assisting with delivery and assembly. The delivery service is frequently highlighted for its punctuality, clear communication, and the helpfulness of drivers who often remove packaging. Many people also commend the superb quality of the products, including beds and mattresses, describing them as luxurious and well-made. However, some customers reported products arriving damaged or developing issues like creaking and flimsiness shortly after purchase.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their politeness, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the politeness,... See more

Product

Users describe positive interactions with the product, with many expressing satisfaction with the quality and... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the beds as superb, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jacob H and Kam arrived early then stated which was good. Both guys were really pleasant and polite. Took bed and mattress to requested room. Would definitely recommend Sonno. Bed looks great!! Really... See more

Rated 5 out of 5 stars

Hi. We cannot recommend this company enough. We ordered a bed frame at a really competitive price, we could choose the day of delivery, which was perfect. We opted for the assembly option and their co... See more

Rated 5 out of 5 stars

Jacob H & Kam were fabulous ❤️ great communication on letting me know when mattress would be delivered. Took old mattress and brought replacement mattress upstairs to bedroom. Friendly and considerate... See more

Rated 5 out of 5 stars

My order was delivered on time. My bed was fitted quickly and efficiently. They checked I was happy with my order before leaving. They removed all rubbish also. Both delivery men were polite and frien... See more


Company details

  1. Bedroom furniture shop
  2. Bed shop
  3. Children's Furniture Shop
  4. Mattress Shop

About Sonno

Written by the company

How It Started
Sonno.co.uk is a family run business based in Yorkshire. For over 20 years, we’ve been creating welcoming spaces for a good night’s sleep in hotels, universities and commercial properties, and we’re not stopping there.

How It’s Going
How you wind down and wake up is important to us. We now provide hand-made, made to order beds and mattresses designed for modern homes, to help you drift off to sleep in comfort. Enjoy quality homeware that meets the highest possible standards and is kind to your wallet too.

Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(13,385)

4,853 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bed and mattress were delivered by Abzy…

Bed and mattress were delivered by Abzy and Majid who were friendly, polite and respectful to our property. They did an excellent job of manoeuvring the bed to the room of choice and made sure I was happy with it before they left.
Sonno customer service were very helpful and addressed an issue previously. Definitely recommend this company.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Abzy and Majid were very respectful, taking off their shoes even though we didn't ask, as it's a new house. They were careful bringing in the bed and set it up, checking the alignment was correct. So pleased we paid the extra to get them to build it as it wasn't quite as simple as we thought. The bed itself seems very well made and well worth the price paid although we haven't used it yet as our mattress is in storage. We would have no hesitation using this company again.

18 July 2026
Unprompted review
Rated 4 out of 5 stars

Delivery confusion

Had 2 different companies texting me to tell me they were going to deliver the bed, sonno themselves phoned to say it would be an early 7am drop off but I wasn't bothered as they were starting early from Leeds, they get all the way to essex to find out the van wasn't loaded with my bed, driver was extremely apologetic but wasn't his fault to be fair, then 2 hours later I get a phone call from AIT Home delivery to say they'll be with me in an hour 🤣 big mess up in the logistics there somewhere! Wouldn't mind if I didnt have to get up at 6am on a saturday for no reason! Nice bed though once it came, so no complaints there

18 July 2026
Unprompted review
Rated 4 out of 5 stars

Sary & Isa to the rescue

Happy with bed after a great service from Sary & Isa, after coming in to fix all the installation faults by 3rd party AIT after the initial delivery. Why Sonno use AIT I have no idea. If AIT appear at your door, chase them and ask for Sary & Isa.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Sary snd Isa to the rescue

Sary and Isa, thank you. super service, sorted AIT huge mistakes on initial delivery. bed was not fit for purpose. Thanks again
Have given 5 stars fir Sary and Isa secondary installation-star for 2nd installation
2 star for Sonno using 3rd part contractors

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery team

The first Sonno ottoman that was delivered last week was faulty. Sonno arranged for a new one to be delivered and the faulty one taken away. I was disappointed but they worked hard to get things sorted and put right, sending me updates on the replacement.

The new delivery team, Abu and Eby Y, were just fantastic. They worked extremely efficiently and set up my bed perfectly. I have nothing but praise for them and their high quality delivery service. So professional and polite too. Top marks to them.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Riasat and UTBA Malik were very professional

Riasat and UTBA Malik were very professional and efficient with assembling the bed. They came at agreed time and managed to accomplish the job in about 15 min. I was informed about every step from purchasing the bed to bringing it to my bedroom.
Well done, Sonno team!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

My order was delivered on time

My order was delivered on time. My bed was fitted quickly and efficiently. They checked I was happy with my order before leaving. They removed all rubbish also. Both delivery men were polite and friendly and credit to Sonno. Also quality of bed is superb. Thankyou Ann

17 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look