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Sonno Reviews 

13,385
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often assisting with delivery and assembly. The delivery service is frequently highlighted for its punctuality, clear communication, and the helpfulness of drivers who often remove packaging. Many people also commend the superb quality of the products, including beds and mattresses, describing them as luxurious and well-made. However, some customers reported products arriving damaged or developing issues like creaking and flimsiness shortly after purchase.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their politeness, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the politeness,... See more

Product

Users describe positive interactions with the product, with many expressing satisfaction with the quality and... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the beds as superb, amazing, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jacob H and Kam arrived early then stated which was good. Both guys were really pleasant and polite. Took bed and mattress to requested room. Would definitely recommend Sonno. Bed looks great!! Really... See more

Rated 5 out of 5 stars

Hi. We cannot recommend this company enough. We ordered a bed frame at a really competitive price, we could choose the day of delivery, which was perfect. We opted for the assembly option and their co... See more

Rated 5 out of 5 stars

Jacob H & Kam were fabulous ❤️ great communication on letting me know when mattress would be delivered. Took old mattress and brought replacement mattress upstairs to bedroom. Friendly and considerate... See more

Rated 5 out of 5 stars

My order was delivered on time. My bed was fitted quickly and efficiently. They checked I was happy with my order before leaving. They removed all rubbish also. Both delivery men were polite and frien... See more


Company details

  1. Bedroom furniture shop
  2. Bed shop
  3. Children's Furniture Shop
  4. Mattress Shop

About Sonno

Written by the company

How It Started
Sonno.co.uk is a family run business based in Yorkshire. For over 20 years, we’ve been creating welcoming spaces for a good night’s sleep in hotels, universities and commercial properties, and we’re not stopping there.

How It’s Going
How you wind down and wake up is important to us. We now provide hand-made, made to order beds and mattresses designed for modern homes, to help you drift off to sleep in comfort. Enjoy quality homeware that meets the highest possible standards and is kind to your wallet too.

Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(13,385)

4,853 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service at its best

Service at its best
The easiest team to deal with, thank you Badar for making this experience the best it could be. Would and will recommend to everyone I can 10/10'

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient delivery

Raised and Saad were extremely efficient, called half an hour before delivery and setup the bed in the required room within a few minutes. Great service

10 July 2026
Unprompted review
Rated 5 out of 5 stars

These guys are the epitomy of…

These guys are the epitomy of professionalism on a hot busy day & almost the last job & ishy & abbas were just brilliant.
Cheerful, & always keeping me updated on their arrival. Courteous in the property !!! A credit to your company. I hope you oay them well they deserve it. 10/10 Recommend this company .

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Original bed was delivered in December…

Original bed was delivered in December 2025.
Report an issue afew weeks back and had a visit, then new replacement sent out.

Great service and many thanks to all at Sonno.

And the two guys that delivered the bed today. Jacob H and Kam

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was very quick and on time on…

Delivery was very quick and on time on the agreed date. The delivery team (Jacob H and Kam) were very friendly, polite and extremely helpful. I haven’t slept on the bed yet, but it looks very nice and well made.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with the delivery people.

I had an excellent experience with the delivery and assembly of my Sonno bed. Jakob H and Kam were professional, friendly, and efficient from start to finish. They arrived on time, handled everything with great care, and assembled the bed quickly while making sure everything was perfect. They were polite, respectful of my home, and left the room clean and tidy when they finished.
Their excellent customer service made the whole experience smooth and stress-free. Thank you, Jakob H and Kam, for a fantastic job I would highly recommend them!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Blanket/storage box

Bought a blanket/storage box to match our bed. The first one arrived smashed at one end. This likely happened in transit, but Sonno customer services were lightning fast to reply, get another one made and sent out a few days later. This time the delivery van had their company logo on it, rather than outsourcing to another delivery company. I knew from this that they were talking extra care to ensure the same thing did not reoccur. Delivery men brought the box upstairs to our room of choice, which was most helpful! Blanket box is lovely, well made & the perfect thing to finish off our bedroom. Thank you to the Sonno team.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Service from start to finish

1st Class Service from start to finish, Just had a replacement Mattress as the 1st one delivered was to hard for us, nothing has been to much trouble dealing with this company and the delivery team Sary and Isa were very professional & pleasant to deal with, thank you Team Sonno

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Jacob H & Kam were fabulous ❤️ great…

Jacob H & Kam were fabulous ❤️ great communication on letting me know when mattress would be delivered. Took old mattress and brought replacement mattress upstairs to bedroom. Friendly and considerate, really careful around some of the things we couldn't remove from our stairs. Great guys a credit to the company.

8 July 2026
Unprompted review

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