SonnyAdam LTD Reviews 

298
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and genuinely helpful, often going above and beyond to ensure a smooth process. Many people highlight the outstanding customer service and transparency, noting that the team made them feel at ease and provided top-tier support. Reviewers are often very happy with their purchases, describing their new cars as amazing, in perfect condition, and driving beautifully. However, some customers also noted issues with the quality of their vehicles, experiencing faults shortly after purchase. A few other people also felt that communication was poor, with reports of unreturned calls, lack of replies to emails, and unprofessional conduct from some staff members. There were also instances where cars were not properly prepared for collection or had issues with after-sales support.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the outstanding, amazing, and... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers expressing high satisfaction with... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting significant... See more

Quality

Consumers find quality to be negative, with many reporting significant issues with vehicles shortly after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, my experience at SonnyAdam was exceptional. The staff were friendly, attentive, and genuinely cared about making the process smooth. What impressed me most was that the manager p... See more

Rated 5 out of 5 stars

I was looked after by Hamza at Sonny Adams, great experience. Called up on the day and turned up and took the car for a test drive within minutes. Sorted out my car, my warranty and took care of any q... See more

Rated 5 out of 5 stars

Bought a Volvo from Sonny Adams, and Hamza was amazing throughout the whole process! Even though my credit wasn’t the best, he managed to get me approved with a great rate and worked out an incredible... See more

Rated 5 out of 5 stars

I purchased my new car and part exchanged today, and I couldn’t be happier! The entire experience was smooth and completely stress-free from start to finish. The staff were super friendly, professiona... See more


Company details

  1. #51 of 54 best companies in Used car dealer

Written by the company

Welcome to Sonny Adams Motor Company We have a huge selection of used cars to choose from, whether you're looking for your first car or a family car we will be able to find something that suits you. We have new stock arriving all the time, you can view our latest arrivals here or visit our showroom and test drive any of our vehicles.


Contact info

4.0

Great

TrustScore 4 out of 5

298 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(298)

156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I went to buy my first car and i…

I went to buy my first car and i couldnt be happier with the service and the purchase! I was nervous about it as i dont have experience but took my dad with me and we both left with confidence. They have been very communicative after the sale to ensure i am happy. 10/10!!!!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Hamza made my purchase simple and service was amazing definitely recommend hamza if you are looking to buy a car

9 November 2025
Unprompted review
Rated 5 out of 5 stars

I was looked after by Hamza at Sonny…

I was looked after by Hamza at Sonny Adams, great experience. Called up on the day and turned up and took the car for a test drive within minutes. Sorted out my car, my warranty and took care of any queries efficiently. Would definitely recommend going to him if you’re looking for a transparent genuine car dealership.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Seemed a good deal but avoid at all costs

I have changed my review as picking up the car was good but subsequently it’s been a disaster
I took the car to my garage where are cars are serviced just to check even though the car was only a year old to find that pretty much all of it had been resprayed I have asked for an explanation numerous times as this invalidates the manufacturers warranty for the paint I have received no response and I also find they have not refunded the deposit despite paying them in full on collection
My advice is steer well clear and go somewhere else

7 November 2025
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5 Stars

⭐️⭐️⭐️⭐️⭐️ 5 Stars – Outstanding Service from Start to Finish!

I recently purchased a vehicle through Sonny Adams Motor Group, and I couldn’t be more impressed. Their communication was exceptional from the very first enquiry right through to collection - clear, honest, and always professional. Every step of the process was smooth, transparent, and hassle-free, which made the experience genuinely enjoyable.

It’s rare to find a dealership that combines such efficiency with a personal touch, but Sonny Adams Motor Group truly delivers on both. I would hands down recommend them to anyone looking to buy a car - an absolutely first-class service from start to finish.

6 November 2025
Rated 5 out of 5 stars

Great customer service

I purchased my daughter’s first car with Ilyas at SonnyAdam and the customer service was 10/10. He made my daughter and I feel at ease and was able to answer every question we had. I would 100% recommend purchasing from here.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic, friendly service!

Bought a car from Elyas a few months ago, fantastic service. Friendly and very knowledgable. Elyas answered all queries I had and put my mind at ease regarding the sale. I’ve had the car for 3 months now and it’s safe to say it was definitely a good buy! Couldn’t recommend enough.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL COMPANY

AWFUL COMPANY! Bought a car from these over 3 months ago. When it was collected the wheels had not been fixed when they should have been, it had only 10 miles of petrol and the service history was not ready. As well as this we had to wait 2 hours to be dealt with even though we had an appointment booked. I tried to contact them multiple times via phone and email with no reply. I am still waiting for the service history, a chip to be fixed, car mats to be ordered. Every time I call them I get put on hold and then hung up on. I would never buy from these again.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS

I bought a car from here, less than 10 days later my dashboard was like a Christmas tree. I took the car back and they kept it for nearly 4 weeks. Communication was shocking, I was chasing them everyday and they would never get back to me. I picked up the car and found my belongings had been stolen and the car was in a disgusting state, covered in dirt and litter inside. A few weeks later, the exact same faults reappeared showing me that it had not been repaired properly in the first place. I sent an email requesting a solution within 14 days before I got it fixed by an independent garage. I heard nothing back after 14 days so took it to my local garage. I informed them I was doing this and they called me immediately apologising and asking for the garage's diagnostics which I sent over. I told them I was going ahead with the repairs to make the car roadworthy and was expecting a full reimbursement. They said fine but when it came down to providing it to me, they said as a "goodwill gesture" they would give me less than half of what I paid. Absolutely disgusting service. They are con men.

30 October 2025
Unprompted review

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