SonnyAdam LTD Reviews 

Avoid at All Costs – Worst Experience with a Car Dealer

I purchased a vehicle from this dealership in January 2025 — a Hyundai Tucson with Reg FV17UJS — I noticed the car began having issues pretty soon after purchase. It was drinking oil and coolant at an alarming rate, and I contacted the dealership immediately. I took it back in week 5, and 6 and although they topped up the oil twice in just two weeks, they claimed there was “nothing wrong” with it and insisted there were no faults with the car.
I had to drive to the dealership 1.5hrs away 2 times to get it diagnosed and fixed. Both times I was sat waiting around at reception much longer than I should have been. I also had a dash cam on the car and for long periods of time my car was left with no one checking or fixing it, whilst I waited. They also drove my car whilst on the phone, and spoke about issues with the steering which they were going to hide from me (all on dash cam) .They failed to fix any of the faults with the car. I said I want to return the car but I gave them a second chance when they offered a courtesy car, which turned out to be a tiny 3-door 1-litre car that was completely unfit for my work. It was uncomfortable, unstable on the road, and had a serious steering fault — the steering wheel had to be turned left just to drive straight. Completely unsafe.

Communication throughout was terrible. They kept my car for over 3 weeks and I had to constantly chase them for updates. They eventually stopped communicating all together, I eventually got back in contact with them, after sending a physical letter and threatening legal action. And they still failed to diagnose the issue after 3 weeks, saying they are still looking in to it. The only reason they finally agreed to a refund was after I formally rejected the vehicle and said I would take legal action. But they said it was out of ‘goodwill’ Even then, they refused to refund the warranty I purchased through them and deducted £1,000 from my refund — all while continuing to deny anything was wrong with the car. I had to go through Trading standards and I knew my rights.

To top it all off, they wasted my entire day on collection. They originally said that I had to return the courtesy car which I refused, eventually they agreed to come and pick it up. They said they’d come at 1pm, then changed to 3pm, and finally turned up around 5pm. They then only transferred £5,000, saying that’s all they could do at the time. and asking for the keys to the courtesy car, I refused to give them the car till I received all my money. I had to wait another hour to get the remaining money.

They claim to be offering “good customer service” but my experience was the opposite: poor communication, lack of accountability, and no transparency. I was left out of pocket from insurance, car tax, postage, and travel expenses because of their delays and dishonesty.

If you’re considering buying from them — don’t. And if you’re looking at vehicle FV17UJS, beware. This car had serious oil consumption issues that they refused to acknowledge, and they dismissed every concern I raised.

Faisal and Moe was brilliant definitely recommend get the car here

Great help and went over and beyond to get me on my way mahamid is a great asset to the company will use you again

This dealer deserves no star. I bought a car NISSAN QASHQAI 2020 from the dealer, I complained to them the same week they deliver the car that the car was juddering at junctions and whenever I tried to bring the car to a total stop. They asked me to bring the back in and I did. After they checked it, they said it’s because of the new break disc and break pad. Fast forward to couple months later, the car was diagnosed by NISSAN and the juddering was a result of gearbox. Now the dealer doesn’t want to take responsibility after they found out it’s gonna cost about £8000 to fix. Deal with this dealer at your own peril. Learn from my bad experience with this dealer

Delt with them back in 2023, bought a 2nd hand bmw with the disaster of a faulty chain that snapped within 10 days of purchase. Utterly horrendous to deal with, took 3 months to get the car back to still have on going problems due to poor quality workmanship. Missed target dates of completion to be fixed every week. No updates had to chase them down weekly. Car returned with 80% of my fuel used

We were impressed by the efficiency and honesty of the staff assisting us with a recent purchase. The vehicle was ready and prepared for test drive as arranged, fair discussion regarding any faults etc needing to be attended to and a good deal struck. Thanks to Abz and Ilyas for good communication ensuring vehicle was ready on time and sorting paperwork etc. Would recommend to others.

not even worthy of the 1*

It’s been a year since the shambolic purchase which I returned and just wanted to add backyard breaker car sales 😡do not buy here cars are all prob auction piles of junk 👍😎

Everytime I rang I spoke to a different person who had no idea as to what had been arranged, Come the delivery date they did not turn up as arranged ! Paid £100 deposit guaranteed refund and 3 weeks later and 2 reminders nothing has arrived back in the account . Utter shambles

I bought a car from Sonny Adams, while within 90day warranty, the car broke down and for 2 weeks they could not rectify the problem, l requested a courtesy car which l was told to pay my own insurance for it, Poor communication, These guys they need to up their game. This is 21st Century guys, you need a better customer service

Great customer service. Friendly staff and are always willing to help even after the sale 10 out of 10. Would recommend

This place is absolutely out of order the staff doesn't wear outfits it should be wear they even smoke vape front of the customers no respect no kindness not any point to have glass of water or hot drink gŕr the toilet is absolutely disgusting and filthy the staff is not trained the wright way we go there spend our.money we should be put first before anything else i will.never recommend that place to anyone who plans buy any car from there

This has been a complete waste of time.

After being told to wait a week and paying extra to rent a vehicle, we were informed on the scheduled day that the car had an engine noise, despite confirming the car’s readiness the previous day.

We were made to wait 45 minutes for the car to be cleaned, only to be told the noise occurs at 70 mph, which was clearly audible from the start.

This entire experience has been a waste of time and money.

A complete mess, no one knows what is going on, shifting blame from one to the other. Lies and more lies.

I strongly advise avoiding this company.

Purchased a car today from Sonny Adams , excellent service from Ray who couldn't do enough for us.
Also a big thanks to his young helper who was a very pleasant young man.
Would definitely recommend.

Great company to deal with no issues whatsoever drove from the midlands to collect my new car few days later had an issue with the key the aftersales team went above and beyond Victoria booked me into a local company and got everything sorted

I purchased a Ford kuga from sonny Adams about a month ago now . They was a couple of issues when I had the car delivered. I got put on to the after care team where a very helpful lady called Victoria took over to deal with the issues that needed rectifying. I cannot fault her and her service. She kept me informed with what was happening on a regular basis . She was pleasant, polite and very professional. Thank you Victoria for getting everything sorted and delivered back to me 👍👍

Very helpful and trusted service. Mohammed was great and looked after us from start to finish, letting us test drive multiple times and ensured a few minor bits picked up in an AA inspection were fixed before we bought it. Highly recommended.

Service from our salesman was good, vehicle looked good and he got the wheels refurbished for us out of courtesy, touched up the vehicle and all that stuff. We found out the ac compressor was seized when we bought the car which was neither our faults. Emailed Sonny Adams about it which we never got a reply for, had to phone them and they said they would order the replacement part and they’d ring us when it was here which they didn’t, then we had to ring again and they said it was here and come whenever but we had to leave the vehicle there and they couldn’t give us a loan vehicle. They replaced the compressor with a second hand part which they didn’t mention and they refused to re gas air con which should happen when replacing air con parts. The manager was nice and eventually sorted a regas out down the road which we found the out the condenser was leaking, so we had to leave the car with them which wasn’t ideal as we had to spend our own money temp insuring other cars etc. eventually the car was sorted but all the other salesmen were rude and didn’t really care. Awful customer service aftersale as none of the salesmen didn’t want to have to deal with it apart from 2 of them. Would not recommend unless you live round the corner and can afford to leave your car with them

I bought a car from sonny Adam dealership at the weekend after having a test drive a few weeks back with a lovely young lady I decided to buy the car, the professionalism was second to none, the whole team was so nice it made a huge difference, the friendly and caring approach made the process very easy for me, I will highly recommend sonny Adam to family and friends

Exceptional service from a great bunch of guys.
Ray took care of everything.