While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.7

Poor

TrustScore 2.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service

I ordered foam wash, serum, adapt cream and moisturizer. Around $200 I do not have sensitive skin, just happy to try healthier products. The adapt cream arrived used. (makeup on box, no seal, portion missing) Customer service was patronizing but after sending pics was sent a replacement. After using products almost 2 weeks my skin became splotchy itchy and I had to stop all 4 products unfortunately. After a few days of no use cleared up. Tried one more night and woke up with face burning and splotchy. I hated to contact Sonsie customer service again but said I wanted to return all products for a full refund bc I was unable to use. Patronized again. Then got an email they would send me $35. Just disappointed Sonsie did not work out for me. Customer Service terrible.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

This opinion concerns international…

This opinion concerns international shipping and shipping in general of Sonsie products. It took 7 days for my order to leave the warehouse (7 days to proceed the order on the Basic level, can you Imagine?) of Sonsie in US, now it has been 11 days from purchasing and still it has not left US. Sonsie is not ready for Internetional shipping at all. I was happy to use Pamela’s products but now it’s frustration on highest level. Never order again. Don’t order to Europe, when you dont expect 2 weeks or more for receiving your purchase.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

My skin is glowing and hydrated! 🤩

I decided to try Sonsie because my skin had started to get a bit dry (I’ll be 43 in November) and also because I love Pamela Anderson (may aswell be honest lol) and all I can say is “WOW!” I am literally glowing! 🤩 My skin has never looked so good and I can hardly see any fine lines that had started to appear round my eyes. I have even stopped wearing foundation! I will definitely be re-ordering! Thank you Sonsie from a very happy customer over here on the UK 🇬🇧 (I use all 3 products)

3 August 2024
Unprompted review
Rated 2 out of 5 stars

Really didn’t like the serum

Really didn’t like the serum. My face was dry and It was itchy, which is a shame because I like the fact that it is made from natural products and has not been tested on animals. The serum was really disappointing for me. It's also a shame that my review from more than a month ago is not being posted. Hopefully these will not be filtered and only the positive ones will be posted...

12 June 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look