Do NOT order. Ordered beginning of December and still not arrived. Constantly lied to and given generic answers, theyre so called 'customer service' deletes your comments, and refuses to answer querie... See more
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I am only giving 1 star because there is no option to give zero stars! Similar story to some others, ordered Dec 2020, Mar 2021 I have to chase up order to be told that delays being caused by Brexit a... See more
Seems like this is nothing but a scam. Ordered early November (as a Christmas present) and still hasn't arrived (late February). Customer services are quick to reply and state Brexit and COVID issues... See more
It arrived unlike some unlucky customers here, but the quality is utter balls. Like, worth about £2 from a Chinese Market (no offence to Chinese Markets).
Company details
Information provided by various external sources
Scouring the globe for comfy vegan fur footwear without luck, owner Isabella founded SOO FLUFFY. Here at SOO FLUFFY, we aim to provide everyone's feet with a cosy and premium indulgence at a fraction of the price.
Contact info
United States
- support@soofluffy.com
- soofluffy.com
Spent £50 never received anything
Only given 1 star as can’t give none
Only given 1 star as can’t give none. Scam- same as others, I ordered and was told Brexit was the delay, well 18 months on I am still out of pocket.
Complete scam
Complete scam. Never received what I paid for and when I emailed they were useless (when they decided to reply). Obviously cut and paste responses. Do not buy from this company!
Scammers
Ordered a present for Xmas 2020 and never received goods. Website does not work, they no longer reply to any emails and their phones have been disconnected. Absolute scam.
Awful
Cited Brexit as reason for long delay on delivery. 10 months, nothing delivered, no response to emails and £30 out of pocket.
Absolute scam
Ordered in December. Initially replied saying Covid was the cause of long waits. Now not replying, total scam. Never received anything and spent £50.
Last Christmas paid, never recieved.
Paid for things about a month before last Christmas (review written in 2021) never recieved my items and have never been refunded. Sorry to see others have had the same experience.
Thieves
Thieves. It is theft to take money for a product and never deliver it. I want a refund. No response from soo fluffy at all.
Christmas presents - still not arrived …
Like everyone else here- oridered two pairs of joggers early December - still have not arrived - Yes I saw the advery on Facebook - did not even occur to me that you coudl pay money and NEVER get the items. I have never had this happen before - they responded to start with blamcing COVID an sayin they are in Canada hence the delays - third time I contacted tehm I got no response at all and have not bothered to chase for several months now - guess I shoudl have gone to my bank for a refund - but I am the optimistic type and just assumed they would arrive eventually !
Absolutely shocking
I have been frustrated for months over this company. Ordered two pairs of jeans in December and print £60 of my money which I will obviously never get back. Sent emails in relation to when I will get my package and have been told that it would be another two weeks every time I’ve emailed. I then recently tried emailing and it stated that my email was unable to be sent. Very annoyed at this and wish there was some way of getting my money back or getting more for being ripped off!!
Don’t order from this company!
Ordered in December, still hasn’t arrived, no communication from them whatsoever!
Terrible
Terrible. Do not waste your money. My items never arrived and they kept saying they would. Now it’s too late to reclaim cash back from raiding a case via PayPal.
Product never arrived.
Why are this company still allowed to…
Why are this company still allowed to advertise on Instagram, Facebook etc...? it's pretty clear they are ripoff merchants as the hundreds of reviews on here testify. Yet they are still trading bold and brass on these platforms. I have reported them to Instagram many, many times but they do not remove them or stop them ripping off more unsuspecting people! Instagram and Facebook DO BETTER, you are complicit in this fraud!!!!!!!!!!!
Appalling service
Appalling service - same as below - ordered on 21st Dec 2020, still nothing after 6 months
Beware SCAM
Beware SCAM - Just like many of the other reviews on here ordered late 2020, here we are 7 months later with no item.
Ordered 31st January 2021 a pair of…
Ordered 31st January 2021 a pair of yellow joggers. Still waiting on 6th June 2021. All emails ignored but you have my money. WHY! Will you show me the curiosity of refunding MY money and acknowledge this review ?
Sadly scammed via FB advert
Sadly scammed via FB advert. £56.99 Christmas present for my wife and never delivered, followed up with their support team, promised it was arrived, never did - was unfortunately too late to dispute with Credit Card. Lesson learned about trusting that Facebook has actually vetted the legitimacy of adverts they allow on their platform
If I could leave no stars I would
If I could leave no stars I would. Ordered a number of goods adding up to a considerable amount in november 2020. They were supposed to be christmas presents. I still have not received anything despite contacting them.
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