There was an issue with my order at the beginning, which was frustrating, but it was handled professionally in the end. Russell responded swiftly to my emails, kept me informed throughout, and worke... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently ordered a few items from SOOS Atelier. One being glass straws. Upon arrival, I noticed one of the straws in the packages was broken. I contacted support and send them photos of the situatio... See more
The ribbed glasses from SOOS Atelier are absolutely stunning. Shipping was fast and the quality of the glasses is excellent. Their unique texture adds so much character to my tableware. They feel soli... See more
I bought several items , the coffee cup set and square glassware are amazing, but sorbet cups wasn’t as I expected ( they look nice , but too sharp edges and very thin metal) , also they had some qua... See more
Company details
Written by the company
Welcome to Soos Atelier, where we celebrate the art of socializing. Founded in the heart of Amsterdam, our vision is to create a world where our tableware fosters a sense of togetherness. We believe in the magic of shared meals, where people gather and strangers become friends. Where the table becomes a timeless stage for life's most precious stories. If you have any inquiries or require further assistance, feel free to reach out to us at hello@soosatelier.com. We are here to provide you with an exceptional shopping experience.
Contact info
Netherlands
- info@soosatelier.com
- soosatelier.com
3.9
Great
174 reviews
Replied to 67% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from SOOS Atelier
Thank you so much for the glowing review! We are thrilled to hear that you had such a great experience with us.
Knowing that you consider us "the best of the best" and would recommend us to others means the world to our team here at SOOS Atelier. We look forward to seeing you again soon!
Delivery
Delivery, customer service and the items are 10 out of 10p. Quick delivery, quick answers from customer support and also the items are just amazing. I highly recommend this to everyone! Love it
18 March 2026
Unprompted review
Reply from SOOS Atelier
Thank you so much for this amazing review! We are absolutely thrilled to hear that you had a "10 out of 10" experience with us.
Our team works hard to ensure both our delivery and customer support are as seamless as possible, so it means a lot to know that you felt well-supported throughout the process. We’re so glad you love your new items!
Thank you for the high recommendation, and we look forward to welcoming you back to SOOS Atelier soon!
I came across SOOS Atelier through a…
I came across SOOS Atelier through a friend’s recommendation, and the experience surpassed anything I anticipated. The level of craftsmanship is exceptional—every detail feels deliberate and refined. Each piece adds a distinct sense of elegance to our table, elevating even everyday moments. It’s rare to find work that balances artistry and function so seamlessly.
1 April 2026
Unprompted review
Reply from SOOS Atelier
Thank you so much for such a thoughtful and eloquent review! We are honored that a friend’s recommendation led you to us and even more thrilled that the experience surpassed your expectations.
At SOOS Atelier, we believe that everyday moments deserve a touch of beauty, so it’s wonderful to hear that our craftsmanship and design are now part of your table. Balancing artistry with function is exactly what we strive for, and knowing that the refined details of our pieces resonate with you is the best feedback we could receive.
We truly appreciate your support and look forward to being part of many more elegant moments in your home!
Very happy with the fast delivery and…
Very happy with the fast delivery and quality of the products. They really elevate my home decor
31 March 2026
Unprompted review
Reply from SOOS Atelier
Thank you so much for the kind words! We are thrilled to hear that our products are helping to elevate your home decor.
Nice quality
Nice quality, good service, received a quick response to questions.
30 March 2026
Unprompted review
Reply from SOOS Atelier
Thank you so much for the feedback! We are delighted to hear that you are happy with the quality of your items and that our team was able to provide the quick, helpful service we strive for.
love everything
love everything. The little bowls are so versatile i can use it for everything from holding little bits and bobs, to serving food on them.
thank you :)
20 March 2026
Unprompted review
Reply from SOOS Atelier
Thank you so much for your kind words! We are thrilled to hear that you are loving your new bowls.
It’s wonderful to know they’ve found so many uses in your home, we designed them to be exactly that versatile, whether for "bits and bobs" or your favorite snacks. Hearing how our customers integrate our pieces into their daily lives truly makes our day!
We hope they continue to serve you well for a long time.
Would not recommend
Shipping was okay and the things I ordered were mostly okay, BUT: on their website they have been advertising "1+1 ends today" for months now, and the stock has always been marked as "low". Also in their refund policy they inform that if you return you pay shipping costs, but what they forget to tell you is that return shipping can cost up to 40$, which is obviously totally unacceptable when the company is selling products that average price is probably around 25$.
3 March 2026
Unprompted review
Reply from SOOS Atelier
Thank you for sharing your honest feedback with us. We appreciate you mentioning that your items arrived safely, but we sincerely value the concerns you’ve raised regarding our promotions and return policy.
Regarding our "1+1" promotion, we aim to offer the best value possible, though we understand how the "ends today" messaging can feel repetitive if the campaign is extended. We are currently reviewing our website's marketing to ensure it feels more transparent for our customers.
As for returns, we do try to be clear that return shipping is at the customer's expense; however, we recognize that international shipping rates, especially for heavy items like ceramics or cutlery and can be very high compared to the item's price. We are actively looking into more affordable local return options to better support our international community.
If there is anything specific about your order that you are unhappy with, please let us know. We’d love the chance to make things right. Please send us an email at hello@soosatelier.com
Wonderful outcome
There was an issue with my order at the beginning, which was frustrating, but it was handled professionally in the end. Russell responded swiftly to my emails, kept me informed throughout, and worked to resolve the matter fairly. I really appreciate the time and effort taken to address my concerns and ensure a positive outcome. Thank you for the good customer service and support.
MD
10 February 2026
Unprompted review
Reply from SOOS Atelier
Thank you so much for your kind words! We’re glad we could resolve the issue and turn things around for you. 😊 Russell and the team really appreciate your patience and feedback it means a lot to us. We look forward to serving you again soon!
Outstanding customer service
Outstanding customer service! I contacted support about an incomplete shipment, and they replied within 30 minutes. The issue was immediately understood and resolved with zero hassle. Super professional, responsive, and genuinely helpful. This is how customer service should be done. Highly recommend!
9 February 2026
Unprompted review
Reply from SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that our team was able to assist you quickly and resolve the issue smoothly.
Providing professional, responsive, and hassle-free support is exactly what we aim for, so your kind words truly mean a lot to us. We’ll be sure to share your message with the team—it will absolutely make their day.
If you ever need anything else, we’re always here to help.
Warm regards,
SOOS Atelier
Reply from SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that you are satisfied with us.
Warm regards,
SOOS Atelier
Highly Recommended!
Good service, nice products. I recommend SOOS atelier to everyone.
5 February 2026
Unprompted review
Reply from SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that our team was able to assist you quickly and resolve the issue smoothly.
Providing professional, responsive, and hassle-free support is exactly what we aim for, so your kind words truly mean a lot to us. We’ll be sure to share your message with the team—it will absolutely make their day.
If you ever need anything else, we’re always here to help.
Warm regards,
The Customer Support Team
SOOS Atelier
Reply from SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that you are satisfied with the item you received.
Warm regards,
SOOS Atelier
Reply from SOOS Atelier
Hi there,
Thank you so much for taking the time to share this feedback. We’re really happy to hear that we are part now of your every. meal.
Warm regards,
SOOS Atelier
Love the quality of the products and…
Love the quality of the products and the team were such a big help when I had a question with my order.
30 January 2026
Unprompted review
Reply from SOOS Atelier
Thank you so much for your kind words! 🤍 We’re thrilled to hear you love the quality of our products, and we’re really glad our team could help with your order. If you ever need anything, we’re always here!
❌ DO NOT BUY
❌ DO NOT BUY
Order was never delivered and the refund has been stalled. No resolution, and no clear timeline.
According to publicly available trade data, the company operates from China with sourcing from India, which is not clearly disclosed on the website, despite the brand presenting itself with an Amsterdam based image.
The experience was extremely disappointing. Strongly advise staying away from this brand.
1 December 2025
Unprompted review
Reply from SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Scam! Great marketing but poor quality
It is only about great design and marketing on IG. The quality of the items is poor, shipment slow and not sustainable (they have sent the same order in two different moments on two different planes), and customer service even worse … slow responses and now that I have requested to return the items and to have a full refund, they have disappeared.
The trays were scratched all along the borders and the coupes bended (I mean for stainless still to bend… I let you imagine the quality).
23 January 2026
Unprompted review
Reply from SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
DO NOT BUY SOOS ATELIER
DO NOT BUY SOOS ATELIER.
I purchased 24 October. Slow delivery.
Terrible quality. Sharp edges on the cutlery. Bowls and plates mark from food and water. I’ve had a terrible customer service experience going around in circles with several different people for over a month now, with all of them asking me to send photos despite me having sent them photos three times. Each new customer service person starts with no past history/emails/photos.
At this point I’m starting to think I’ll never get the refund I’m entitled to.
Great marketing for a cheaply manufactured product.
Pretty much feels like a scam now.
21 December 2025
Unprompted review
Reply from SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Don’t Shop Here
Ordered 4 items (2 Shiloh Plates, 2 Pasta Bowls) in their BOGO promo—confirmation showed all 4. Received only 3 despite full payment.
Support claims “warehouse weight checks out,” denying it. Lightweight items make weight unreliable; it’s their controlled data anyway.
97K IG followers, “as seen in British Vogue, Cosmopolitan”—yet they gaslight customers.
Don’t shop here. Completely lost trust. Keep records, escalate if needed.
18 January 2026
Unprompted review
Reply from SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Please don’t order from them
Please don’t order from them. The quality of the products is horrible. Everything feels cheap. Full of small dents and scratches. They refuse to process a refund while still within a week of arrival. Way too expensive for cheap “metal”.
16 January 2026
Unprompted review
Reply from SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
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