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Soothe® In Home & Office massage Reviews 593

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TrustScore 4 out of 5

3.8

Massage therapist
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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently report wonderful experiences with the service, highlighting the professionalism and skill of the staff. The convenience of in-home services and the ease of scheduling through the app are frequently praised, making it a highlight for many users. People appreciate the ability to find and book skilled therapists who are attentive to their needs, often leading to great results and a desire to become regular clients. However, some customers express significant frustration with the booking process and app navigation, especially when trying to find new providers or when preferred therapists are unavailable. There are also instances of appointments being canceled last minute or therapists not performing as expected, with issues ranging from rushing through sessions to unprofessional behavior like texting during a massage.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising the professionalism, skill, and... See more

Staff

Consumers find staff to be positive, with many reviewers praising therapists as friendly, professional, and... See more

Booking process

People report ambiguous experiences with the booking process, with many finding it easy to schedule... See more

User experience

Customers consistently note positive experiences with user experience, with many reviewers praising the ease... See more

Application

Reviewers highlight ambiguous aspects of the app, with some finding it easy to use and beneficial for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Deep tissue massage was ordered and that is what was received. Therapist was very aligned with my requests and was very attentive. I was definitely satisfied.

Rated 4 out of 5 stars

The massage sessions are great. Corresponding with Soothe was an issue though. I sent an email & never received a response.

Rated 3 out of 5 stars

I have tried several times to get Randi to come back. However, she always seems to not be available, and I get a replacement. The replacements are never quite as good. Marco ended up running out... See more

Rated 3 out of 5 stars

The app is difficult to navigate if you want to try a new provider. Also, the massage therapists are routinely late or cancel on the same day after confirming.

Company details

  1. Massage therapist
  2. Massage spa
  3. Wellness Programme

Written by the company

Soothe is Wellness, Delivered! ➠ Book spa-quality professional massage and wellness treatments to your home, hotel, office, or event effortlessly! Therapists bring all the equipment, fresh linens, lotions oils, and even relaxing music. Choose from several massage modalities, including: - Deep tissue - Swedish - Sports - Reflexology - Prenatal - Couples. Soothe allows customers to book a customized massage experience to meet their wellness and relaxation needs. All massage modalities can also be performed as a couples massage. Soothe massages are available in the US seven days a week, between 8 AM and 10PM!

Contact info

3.8

Great

TrustScore 4 out of 5

593 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

Great experience! As a first time user, I was skeptical to say the least. I have to admit that I was quite impressed by the level of professionalism and skill of both therapists (my wife and mine). Julia and Michelle did a great job! They arrived before time and provided a terrific massage experience. I normally don't provide reviews but in this case i felt that i should. Keep up the great work!

10 March 2020
Unprompted review
Rated 5 out of 5 stars

Soothe is great

Soothe is great! And after great massage I get to crawl into my own bed afterwards instead of drive...whats better than that?!

5 March 2020
Unprompted review
Rated 3 out of 5 stars

Not great

Edit: Error has been corrected but took me two weeks to resolve, 5 phone calls, emails, and taking the time to write reviews online. The massage was not that great and there still seems to be lack of communication with in the company. I will personally not be using them again.
Original Review:
Horrible! I purchased a gift card as a
valentines day and it was stolen. Tired to at least get a store credit but customer service does NOT care. NEVER followed up with me. Put the calling back on me even though they said a supervisor would call back. Literally "lead" me around for OVER a week saying they were working on it and provided ZERO resolution. DO NOT DO BUSINESS WITH A COMPANY THAT DOES NOT GRANTEE THEIR SERVICES!!

5 March 2020
Unprompted review
Soothe® In Home & Office massage logo

Reply from Soothe® In Home & Office massage

I'm sorry to hear this was your experience, James. Please message me directly at Christopher@Soothe.com. I'd be happy to look into this for you.

Rated 5 out of 5 stars

She was amazing

She was amazing! Very accommodating and professional! She gave an amazing massage and had me sleeping like a baby!

26 February 2020
Unprompted review
Rated 5 out of 5 stars

Good First Experience

The masseuse was knowledgeable, asked me questions, checked my posture, and adjusted her treatment based on my needs. Was polite, professional, and did a good job. Would use Soothe again though it is a bit pricey since they come to your home.

21 February 2020
Unprompted review

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