Sootheez logo
Visit website

Sootheez Reviews 66

•
TrustScore 1.5 out of 5

1.4

Shoe shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the product quality, describing items as cheap, ill-fitting, and not matching advertised descriptions. Customers frequently encountered issues with orders, including incorrect sizes being sent, items arriving damaged, or orders never shipping at all. The refund and return policies were a major source of frustration, with many struggling to return items or receive refunds, especially for "sale" items which were often deemed non-returnable despite prior assurances. Some people were dissatisfied with the company's customer service, reporting unresponsiveness to emails and concerns regarding the handling of guarantees. A few other people also mentioned issues with product comfort after short periods of wear.

What people talk about most

Product

Customers had negative experiences with product quality and sizing. Many reviewers reported receiving... See more

Quality

Users describe negative interactions with quality. Many reviewers report poor product quality, with items... See more

Refund

Clients share negative opinions on refund policies. Many customers report difficulties obtaining full... See more

Order

Reviewers highlight negative aspects of order. Many customers report not receiving their orders, with some... See more

Return policy

People report negative experiences with the return policy, expressing widespread dissatisfaction. Many... See more

Based on these reviews

Rated 1 out of 5 stars

Crap rip off company. I chose the New Zealand site and it made no mention of what currency being charged in but the receipt after paying said USD so way more expensive then I was expecting. I immediat... See more

Rated 1 out of 5 stars

Apalled at the quality. Nothing healing about this footwear but leaves a wound in your purse. Shocking cheap non ergonomically designed. Made in China. Also I ordered size 38 and was sent suze 41... See more

Rated 1 out of 5 stars

Placed an order on Nov 12. Order never shipped, no update email or anything. Found a new discount on website the next day 25% off. I asked to give me price match or refund and I can place a new order,... See more

Rated 1 out of 5 stars

Shoes are slippery and ill fitting. Very wide. Company promises 100% satisfaction or money back but on by creating an account and reading the extended return policy that's not shown with the quick l... See more

Company details

  1. Shoe shop
  2. Clothing Shop
  3. Shoe Factory

Contact info

1.4

Bad

TrustScore 1.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM. Do not buy their so called orthopedic foot wear. They offer zero support and their so called sale prices are a scam and it’s Final sale. There is no refund/return. You are stuck with a worthless pair of sandals or slip on. You can get the exact same pair at a fraction of their sale price on some other website. Buyers beware!! Do not buy!!!

20 November 2023
Unprompted review
Rated 1 out of 5 stars

Read the fine print and if you STILL want them, make sure you don’t need them for several weeks!

Oh. My. Gosh. STAY AWAY! First of all, it took three weeks to receive these waste of money slippers being shipped directly from China, and then they don’t even have the supposed arch support good for plantar fasciitis as they tout. $3 Flip flops give as much support as these do, they are just thicker. Then, to make matters worse, I ordered TWO pair and spent over $50 on these JOKE plastic shoes and then read the fine print… NO RETURNS ALLOWED!

3 January 2023
Unprompted review
Show reviews in all languages. (66 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look