While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
If there was minus stars I would definitely give them!!! I bought my daughter a ring for her 40th back in August her finger went green in less than a week I emailed them straight away and on several occasions I’ve still not heard anything back the phone number is” under maintenance”
KEEP CLEAR OF THIS COMPANY
If I could give them a zero I would. They do not respond to email requests for returns and their phone number is “under maintenance.” A complete scam.
Sootherings have not responded to my many emails over 3 months requesting a refund on a ring that broke within a couple of weeks.
I ordered a fidget ring for my daughter for her birthday as she suffers with anxiety and fidgeting really helps. The description of the ring said there was an element that you could spin but on receipt no part of the ring spins so I e-mailed the company to ask to return the ring. I have had no reply so am unable to send it back and get a refund.
I have emailed 3 times. No response.
I ordered a ring via my phone, when pressing on the link to go straight to checkout it added a different size to the one selected. I noticed this after I paid, I have tried to contact them to sort this, sort a return, sort an exchange anything but no response. I went back to the website to see if it was a mistake I made but it did it again, I choose a size and pressed to go straight to checkout and it was the wrong size again. I now have a ring that’s the wrong size. I want a refund. I have requested this. I have had no response.
Recently bought a ring for my daughter, received it & within minutes of putting the beads on they fell off, the ball at the end doesn’t connect properly or screw on!
Emailed, messaged via website & fb messenger to no reply….id recommend to avoid this just incase it happens to anyone else!!
Terrible service!
Ordered a ring for my daughter to help with her anxiety, and had it less than a week before it fell apart.
I’ve emailed and messaged the company, to receive an automated reply saying they will respond but they don’t.
Their phone lines are conveniently out of use. Their Google review permission is disallowed, so their advertised reviews are presumably fake!
Avoid this company! Scam.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
