I ordered fabric and charged for it ….several days later to then be told it’s out of stock. They cancelled order I am awaiting refund . Gesture of goodwill 20 % off full price products only. I got... See more
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See what reviewers are saying
Bought a set for my aga: 2 lid pads, gauntlet, pot handler and towel: they looked lovely. Unfortunately when the pads needed their first wash, duspite useing the gentlest, 30⁰ setting in my machine an... See more
We purchased a Christmas table runner and matching napkins (Robin Green Table Runner & 8 Robin Napkins) which on arrival were lovely and exactly what we wanted. Much to our disappointment after the fi... See more
Company replied
Why don't you just put a returns label inside the packaging like most companies do.I love the stuff I have previously ordered but won't be ordering again because it has taken me 4 times to try and ret... See more
Company details
Written by the company
Sophie Allport homewares offer charming and unique designs that are all inspired by Sophie's love of nature and the countryside.
Contact info
The Old Brewery, PE10 9WG, Bourne, United Kingdom
- 01778 560256
- customerservice@sophieallport.com
- sophieallport.com
2.0
Poor
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slow Delivery
Delivery says 3-6 working days. I placed an order on 1st October and it wasn’t even dispatched until the 10th, delivered on the 13th. Painfully slow. I’ve ordered several bone china mugs in the past year or so and three or four of them have developed tea stains which don’t come out in the dishwasher. Nice designs but not good quality.
13 October 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave us your feedback. Please accept our sincerest apologies for the delay in the dispatch of your order. Please feel free to contact us directly as we would be happy to discuss this further with you.
Worst company ever
Worst company ever. Don't order if you need it any time soon. 12 days for oven gloves to be delivered. Ridiculous prices. Go elsewhere.
16 October 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave us your feedback. Please accept our sincerest apologies for the delay in the delivery of your parcel and the disappointment caused. Please feel free to contact us directly and we would be happy to discuss this further with you.
Avoid unless you have more money than sense
Do not use this company
Terrible delivery , if at all , customer beware and red flags for this one. No unless you don’t want any goods for your hard earned money.
8 October 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave us your feedback. Please accept our sincerest apologies for any disappointment or inconvenience caused by the delivery of your parcel. Please feel free to contact us directly and we would be happy to discuss this further with you.
Do not order presents from them
I made an order to be delivered to a friend as her housewarming present and now she is receiving marketing materials from the company at her address but addressed to me even though I never gave consent! Absolutely horrified when my friend told me what happened!!!
4 October 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave us your feedback. Please accept our sincerest apologies for any disappointment caused by receiving marketing correspondence from us. Please contact us directly and we would be happy to investigate this further for you.
I really love their products
I really love their products, but beware, the delivery is painfully slow. This is the second order I have placed and it takes forever!
2 October 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave us your feedback. Please accept our sincerest apologies for the delay in the delivery of your parcel. Please feel free to contact us directly and we would be happy to discuss this further with you.
Customer service 1st class!
I had purchased some tea towels and had an issue with them. The customer service team were fantastic and replaced them. Would definitely buy from them again knowing that they really care about your experience with them!
23 August 2023
Unprompted review
Reply from Sophie Allport
Thank you for leaving us your 5 star review! We are delighted to hear of your experience with the Customer Service Team and that you have been enjoying your new Sophie Allport items! We hope that you continue to enjoy shopping with us in the future! Best Wishes, SA Team
Chicken Tableware
Having purchased a set of Sophie Allport Chicken table and drinks mats they developed dark marks around the edges within months.
Upon complaining the company sent a new set however the same problem happened again, this time all over the product to the extent that the mats are now unusable
21 August 2023
Unprompted review
Reply from Sophie Allport
Thank you for leaving us your review. We are most sorry to hear of the faulty placemats, and sorry to hear that the replacement set developed the same faults. Please feel free to contact us directly so that we can look into how we can resolve this for you. Best Wishes, SA Team
Poor quality dog bed
Poor quality dog bed. Not gonna recommend this company to anyone. Had to read reviews first.
21 July 2023
Unprompted review
Reply from Sophie Allport
Thank you for leaving us your feedback. I am most sorry for the experience you have received when shopping with us. Please feel free to get in contact with us directly so that we can look into how we can resolve this for you. Best Wishes, SA Team
Fabulous response replaced 2 large dog…
Fabulous response replaced 2 large dog beds I bought last year when zips broke. Amazing customer service absolutely delighted!
20 July 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave the above feedback! We're thrilled to hear of the excellent customer service you received and are delighted to hear that the team were able to help you. We do hope you shop with us again soon, SA Team.
Amazing company and customer Service
Having bought Sophie Allport bedding through a third party. Following an issue with the third party, I contacted Sophie Allport direct and they could not have been more helpful, amazing and so accommodating. They were quite honestly brilliant. I cant thank you enough. And as for the product, this is amazing as well.
Note to self.... I will go directly to Sophie Allport next time to purchase.
Thank you once again
17 July 2023
Unprompted review
Reply from Sophie Allport
Thank you for leaving the above 5 star review! It's always lovely to hear such wonderful comments and positive feedback. We try our upmost to go above and beyond for our customers, helping as much as possible. We're also thrilled to hear that your new product has arrived and that you are delighted with it. Best wishes, SA Team.
Really Shocking experience
Really Shocking experience. Order placed 5 days ago and due for delivery but still not showing as being dispatched. What is wrong with these companies? They deliberately remove customer service options to speak to someone and direct through emails which takes even longer. Urgent gifts have been an ultimate fail by an unreliable company service. Customers deserve better
2 July 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave the above feedback. We are terribly sorry to hear of your upset. We do show all delivery information at checkout, for customers to be aware that standard delivery is currently 3-6 working days, and to offer express delivery methods if required. With regards to our Customer Service Team, they can be reached by Facebook, Instagram, email, live chat or telephone and at no point are these channels ever turned off, during open hours. Best wishes, SA Team
Poor quality "bone china"
Poor quality "bone china". Tea stains will not come off in the dishwasher. I have no problem with supermarket bought bone china but constant problems keeping the Sophie Allport mugs clean. Avoid!
25 May 2023
Unprompted review
Reply from Sophie Allport
Thank you for your feedback. We are sorry to hear of the quality issues you have experienced with your Mugs. Please could we kindly ask you to contact our Customer Experience Team directly so that they can look into this for you. Best Wishes, SA Team.
Poor quality wallpaper.
Bought wallpaper, was sent all matching batch codes etc so thought there would be no problem.
Wrong!
The paper varies so much by roll that there is a noticeable difference in shade between sheets.
To their credit, when I pointed this out I was refunded, but for £26/roll I expected much better.
15 May 2023
Unprompted review
Reply from Sophie Allport
Thank you for leaving the above feedback. We are really sorry to hear that you experienced an issue with your Sophie Allport Wallpaper. This has been a very popular item for us and i can see that upon looking into this for you, it was found to be an isolated incident. I am pleased to see that our Customer Experience Team were quick and efficient in resolving this for you and we do hope that this doesn't deter you from shopping with us again. Best wishes, SA Team
Exemplary Customer Service.
I ordered some melamine table wear for my grandson, but somehow when filling in the delivery details something went wrong. Neither my name or house number was submitted so Royal Mail were understandably unable to deliver and my order was returned to sender.
Kirsty at customer services could not have been more kind or understanding, arranging for a duplicate order to be sent before the Royal Mail return had been received.
Thank you Kirsty - you were so helpful and my grandson LOVES his crockery.
12 May 2023
Unprompted review
Reply from Sophie Allport
Thank you so much for the 5 star review, we truly appreciate your kind words and positive feedback! It's always lovely to hear from our customers and of the excellent customer service they have received. We're delighted to hear that your Grandson is enjoying his new Sophie Allport products, too, and we hope that you decide to shop with us again, in the future. Best wishes, SA Team.
Looks quality at the beginning but then…
Looks quality at the beginning but then falls apart really quickly. Bad quality & bad service The pj bottoms frays front & back within a short time. Nightmare time with the company.
Update: Sent an email as requested below & still have had no contact or help from the company.
28 April 2023
Unprompted review
Reply from Sophie Allport
Thank you for your review. We are sorry to hear that your Pyjamas have become defective. If we could kindly ask you to get in contact directly with the team, we would be happy to look into this further. Please kindly email a photo of the Pyjamas to customerservice@sophieallport.com.
Best Wishes, SA Team.
Great dog beds however…
Great dog beds bought several however must mention internal cushion goes ‘lumpy’ and dogs refuse to sit in them! however just emptied stuffing and replacing with a zip and 3 inch memory foam to see if dogs like their beds again!
11 April 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave us a 4 star review! We're thrilled to hear that you are pleased with the products and their quality, and we shall of course pass on your feedback. We hope that you decide to shop with us again in the future. Best wishes, SA Team
Don't buy fabric placemats
I purchased expensive but beautiful placemats only to use them once and can no longer use them as you can't clean them. What is the purpose to make beautiful placemats if they can only be used once as they can not be cleaned. Not impressed and will not be buying from Sophie Allport again. Such a shame
4 April 2023
Unprompted review
Reply from Sophie Allport
Thank you for your review. We are sorry to hear of your disappointment with your Fabric Placemats. We do state on the product page, that these can only be spotted cleaned to avoid any damage or shrinkage. We will be sure to pass your comments on the relevant team, however we can only apologise again. Best Wishes, SA Team.
Zebra tableware
Bought some Zebra tableware for a present. On arrival one of the table mats was damaged (laminate had scratched off) which was replaced. Subsequently all mats are now scratched or have marks and look shabby after only 3 months of light use. Bought a zebra table runner at the same time which after one low temp wash had lost colour and looks washed out with lines all over it. Very poor quality
29 March 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave us a review. We are sorry to hear that your Zebra items have become worn and defective after a short period of time. So that we can look into this further for you, please could we kindly ask for you to contact our Customer Experience Team directly by emailing customerservice@sophieallport.com - the Team would be more than happy to assist you with this. Best Wishes, SA Team.
Not a great shopping experience for me.
I am leaving a product review. This is my first time purchasing from this we store. The items received arrived well packaged and in a timely manner. I ordered the sheep double duvet cover. On the website and looking at it closely, I believed it to be grey. However, when it arrived, it was beige a colour that I do not like . Unfortunately I cannot return it as it is an item excluded from being returned Be warned if you think that the lovely sheep duvet covers and pillows are grey do not buy they are cream/beige - or greigh. If you want that colour - that’s fine. I also purchased the dragonfly tray which was lovely. However, the label was so stuck tight to the tray that it took me ages to get off and I was very concerned that I would damage the tray in the process. All in all, not a good experience for me.
16 March 2023
Unprompted review
Reply from Sophie Allport
Thank you for taking the time to leave the above feedback. We are terribly sorry to hear of your disappointment. With all of our products, we do try our best to provide the best representation of colours. However, this can be affected by screen resolution, etc. Therefore, we do provide detailed descriptions on each product page, to go along side our imagery. With regards to this particular bedding, we do describe it to have an Oatmeal background, not grey. Our friendly Customer Experience Team are also more than happy to answer any product queries, before an order is placed, if more information is required. With reference to our current range of trays, we shall of course pass on your comments to the Product Team, but are aware that a simple soak in warm soapy water should resolve this issue for you. Best wishes, SA Team
Prompt and perfect customer service
A recent product purchase didn’t go well with really ugly dye pooling after washing. I contacted Sophie A with feedback and they really exceeded my expectations, offering me a few resolutions that I could pick from. So four stars because of the initial problem but overall five for service.
9 March 2023
Unprompted review
Reply from Sophie Allport
Thank you for your feedback, we are so pleased we were able to resolve your matter for you! We hope you continue to enjoy shopping with us in the future. Best Wishes, SA Team.
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