I ordered fabric and charged for it ….several days later to then be told it’s out of stock. They cancelled order I am awaiting refund . Gesture of goodwill 20 % off full price products only. I got... See more
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See what reviewers are saying
Bought a set for my aga: 2 lid pads, gauntlet, pot handler and towel: they looked lovely. Unfortunately when the pads needed their first wash, duspite useing the gentlest, 30⁰ setting in my machine an... See more
We purchased a Christmas table runner and matching napkins (Robin Green Table Runner & 8 Robin Napkins) which on arrival were lovely and exactly what we wanted. Much to our disappointment after the fi... See more
Company replied
Why don't you just put a returns label inside the packaging like most companies do.I love the stuff I have previously ordered but won't be ordering again because it has taken me 4 times to try and ret... See more
Company details
Written by the company
Sophie Allport homewares offer charming and unique designs that are all inspired by Sophie's love of nature and the countryside.
Contact info
The Old Brewery, PE10 9WG, Bourne, United Kingdom
- 01778 560256
- customerservice@sophieallport.com
- sophieallport.com
2.0
Poor
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered Elephant bedlinen and two…
I ordered Elephant bedlinen and two pillowcases. For some reason I hadn't realised that the duvet cover would include 2 pillowcases already meaning I have 4 pillowcases when I only need two. I opened the two additional ones first before I realised there were two more in the duvet cover pack. Sophie Allport will not refund the two unwanted pillowcases as I have opened them. How ridiculous and disappointing. They still have the creases in them and have barely been touched! I have never heard of such silly rules. The same items are for sale in John Lewis - if I had ordered through JL I could send them back no problem. Madness. It's not even the £24, it's the principle. Lovely bedlinen but I would never shop there again or recommend to anyone because the customer service is so poor. What a shame. Makes you not want to support small businesses at all which goes against all my shopping desires.
18 February 2021
Unprompted review
Reply from Sophie Allport
Thank you for your review. I'm so sorry to hear that on this occasion you weren't satisfied with your Sophie Allport shopping experience.
We will always try to assist you when an item isn't suitable and you would prefer to return for a refund. However, I can confirm that this is our policy regarding bedding, and unless faulty, once the packaging has been opened we are unable to accept returns for hygiene reasons.
Once again, please accept our sincere apologies that on this occasion we could not be of more assistance.
Best wishes, SA Team
Very poor and incompetent performance
Very poor performance. Items ordered 8 Dec 2020 advised that they were in hand on 14 Dec. But then on 18 Dec told that the single main ( most expensive) item was not available. This was only hours before the other items arrived in the post - less the important main item. It is bad enough waiting 10 days when many others get items through within a week or even less.
Called Sophie Allport. They then found, they said, that they had located one of the missing item and it would as a gesture be sent "Next Day Delivery". however, surprise surprise, by 5.00pm the next day it had not come. Being ordered in early December it was for a Christmas present and now we only have the minor perts but not the main item. We are left wondering what we should do and how long we should wait!
19 December 2020
Unprompted review
Reply from Sophie Allport
Thank you for your review. We truly appreciate your feedback and I can only apologise that you were disappointed with your shopping experience. I'm pleased to see that your order was fulfilled before Christmas, however I completely understand your frustrations and I can confirm that we have since reviewed our out of stock process to ensure we provide a better service in future.
Best wishes, SA Team
Excellent experience
Excellent experience
Just received my online order. The Sophie Allport products are lovely and the website is very good. The products arrived very well packaged in card and paper. No plastic at all. Very impressed. Thank you
12 December 2020
Unprompted review
Reply from Sophie Allport
Thank you for the 5 star review! We're delighted to hear that you were pleased with your Sophie Allport purchases, and that your order arrived well-packaged.
Best wishes, SA Team
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