Sophieandgrace Savannah Reviews 

This CHINA based company is deceiving you to thinking it is a mother daughter company from the US. The American models are not wearing the dress they send. It is all a LIE. The merchandise is of garbage quality (without tags, without proportion, NOT what is advertised). When attempting to return there were weeks of back and forth nonsense refusing to accept return (claiming CHINA address) may not even get the return. Wasting time offering 10% discount at first, then 20 then 30 until 30 day warrantee is up... DO NOT GET FOOLED like I was...

First of all, the initial shipping took a really long time. I ordered on April 29 and it didn’t arrive until May 16.

Also, I ordered based on the pictures the models were wearing. There was no fabric type listed, but between the description and pictures, I thought they would be a cotton blend or maybe rayon. The garments that arrived were 100% polyester and I didn’t like the feel. Unfortunately, they also did not fit in a flattering way.

So, because you promised pressure free, worry free returns, I thought, no big deal—-I’ll return them. I was surprised that there was no information in the package or online about how to do a return other than emailing you. So, I emailed asking about the returns process. The first email reply was confusing because I was asked for a picture. I had carefully folded the dresses up immediately after trying them on so they would be as good as possible for return. Upon asking why you needed the pictures, I was given a polite explanation, but told to send pictures anyway and still not told how to return the items. After pulling the dresses out again to take the pictures, I mixed up the bags and don’t know if each is in its correct bag anymore. In that email I was also given some information about the return that was confusing. It had to do with not mailing the dresses back and ordering something else if I paid shipping, but it was really not clear. I emailed to clarify if what they seemed to communicate was accurate. The polite reply clarified that I could be offered a 10% refund and keep the dresses, OR order a replacement item. Given the challenges and disappointing results, I do not want to either keep the dresses or order a replacement. So, I emailed and asked *again* how to return for a full refund as promised on your website, and instead was given an offer for a 20% refund and not sending the dresses back. I can’t believe I am having to email once again to ask how to return (which I just did).

This is not a no-pressure return, as polite as the emails have been. It has become a hassle, as I had really hoped to resolve this by now and get my card credited to I can buy something else for the trip I leave on tomorrow.

This is a real SCAM. Do not purchase from them. They sent you horrible stuff, nothing to do with what you see on the internet. Also, their story is fake! It is not a Mom and daughter site!
Things come late from China. Material atrocious and size wrong.
I purchased a nice dress and this is not what I got.
ALSO, YOU CANNOT REALLY RETURN THE ITEMS.
IF YOU DO SO, AFTER MANY EMAILS, THEY TELL YOU TO SEND IT BACK TO THEIR WAREHOUSE IN CHINA. COST OF A FEW HUNDRED DOLLARS, WHEN YOU PAID $60 FOR THE ITEM.
Then, they tell you to keep the item and they will give you a discount of 10%, then if you keep bugging them 20% and then 30% and you can keep the item.
I am still waiting to see if I will get my 30% back.

This is an incredibly deceitful company. The website is beautiful. You receive a dress that looks nothing like the picture and made of the cheapest fabric ever. They look like a 5th graders first home ec project.
I searched cotton and received a 100% polyester dress. Straight from China, not Georgia.

Terrible quality from a website that looked high end. Yet a total scam
Worse order I’ve ever received
Total scam and four clothing items were paper thin and worse than dime store quality
Aweful
Nothing was of quality nothing matched the photos also BBB needs to be involved
Needs to be taken off the internet
Pure scam

The quality of the garments are poor with simplistic sewing techniques and low quality fabrics. The sizing is off.
Customer service requires return postage to Asia and for each item to be posted separately. Returns are not credited until received and processed. Do not order from this scam company.

Is there a way to give a -star? This company is a total scam. Sure wish I had read these reviews before I ordered and paid for $400+ order. Takes long time to receive the order, the fabrics and construction are terrible quality, and worst thing is the return process. They offer 30% refund and keep clothes I can’t wear. BS..I returned all items and now they are stalling on FedEx for receipt of them. I plan to contact my cc company to retract payment. Total China scam!

I was disappointed because I thought this was US- based. I had to wait a long time for it to come from China.-Not happy. The dress does not run true to size and it is made from very thin fabric.

The material of the dress was cheap made . Wasn’t what I thought it was going to be for the coat

This company advertises as if they were a boutique in Savannah having a Moving Sale! THEY ARE NOT!! Products actually come from China.
I ordered two dresses, beautiful in the pictures, but not even close to the same upon arrival. Totally different style in similar fabric. They advertise "Easy returns or Exchange" in big print, but at the very bottom of the page the small print says "Return fee of $15/item and all shipping at the customer's expense."
We have exchanged multiple emails, and they finally offered a 30% refund without returning the dresses. THIS IS SUCH A FRAUD! DO NOT BUY FROM THESE PEOPLE! I have discovered there is a whole chain of them with slightly different front stories, but the same end result.

It took about 2 1/2 weeks to receive the order, all came from china. When received what a disappointment in the quality of the goods ordered. Very substandard when compared to what I normally order online. To add insult the items did not fit me. What a disappointment overall, from the ordering to receipt and fit.

This group are crooks! Wish I had read reviews before a purchase which took weeks to arrive. Dress was not as pictured and is totally unwearable. It is a 59.95 rag. Do not buy from this vendor!

This site is definitely a scam. I ordered two dresses that took a few weeks to arrive. One fit but I wasn't happy with the quality. The other was way too big. I asked to return it and they offered 10% of the price. I'm still trying to get a full refund but I doubt I will get it. Total Chinese scam!!

SCAM ALERT! This company is not what you think - their quality is crap and they just want to take your money and in order to return an item they will send you down a rabbit hole of emails back and forth to only offer a 10% refund. WORST BUSINESS PRACTICES EVER!!!

This company misrepresents itself as being in the US. It is not - the very cheaply made clothes come from China. The return policy is not accurate - they send you a round robin of emails (24 hours between each one), wanting a picture of the item to return. Then offering 10% (of my $165 purchase price) if I don't return them. I kept saying I wanted to return, knowing I had to pay shipping and they charged a $15 restocking fee, but that still would have been better than the 20% they eventually offered me for clothes that I am going to take to Goodwill. The whole communication took 3 weeks. Run far away. I do not understand how their rating can be 1.9 stars. Every single review says 1 star. It should be commulative 1 star

If I could give them a 0 I would. This is horrible. They misrepresented their location and their clothes. It is a Chinese based company-you will have to pay customs and shipping to get a full refund.

I agree with all the previous reviews. the company is a scam. I have had better experiences with overseas companies. It has been a week of emails back and forth to get return instructions...so far all to no avail. I am now going to put a stop payment on my credit card...hoping they have some luck. Quality is awful!!!!!!!!! Also a 24 hour response is inexcusable..no wonder, they are answering on their time (China). So bad. Wish the USA could monitor companies like this before we allow them to go online in the USA

Sophie and Grace has been a nightmare. The quality of the clothing is terrible and they make it impossible to return and get a refund. Stay clear.

Sorry I did post to the wrong company.

I ordered two dresses from their site. I thought they were local in the US. In fact, they are in China which us why it took so long to get my dresses. When they finally arrived, what I received was nothing like what I actually ordered. And the dress gad buttons down the front and it buttoned from left to right like a man’s shirt. The fabric was not linen like the picture showed..it was a cheap silky type fabric.
When i tried to find a customer service number, there was none. When I sent an email to their customer service, it was returned with Email Invalid. I finally called AX and put the charge in dispute. They are nothing but s scam company.