I had an old address in my Shop app, and when I placed my lingerie order, it confirmed the order with the wrong address. It was Friday afternoon, so I wrote 2-3 messages to the company letting th... See more
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Absolute rubbish, luxury is not the word. The are essentially just another Chinese lingerie drop shipper that sells incredibly low quality lingerie at a profit. The returns policy is nigh on impossi... See more
I gave The wrong address when ordering and they were able to get back to me quickly and make the connection. Can’t wait for my order (a gift for my wife…) as I know she will feel special wearing it an... See more
Our order was delivered as promised. It didnt take any longer than expected. The 1 peice was as described, very soft and looked amazing but we had ordered the wrong size. I have since been in touch wi... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
Breach of guidelines
I would give a minus star if I could
I would give a minus star if I could. Don't be mislead into spending your money. The products are made in China and are of very poor quality, there are no sizes so it is very likely that they will not fit, the fabric is mostly polyester (95%) and the sewing is grotesque.
The return policy is not obvious and they make you pay further €20 to return the goods to China even though they send it from an UK address. They also keep asking for pictures of the goods, of labels and sizing when there are none of them at all, so cheap that the product is. This is a nightmare of an experience.
Do not be mislead by the look of pictures and the website.
14 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Luciana,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We take feedback like yours very seriously and appreciate you sharing the details.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you.
Thank you for bringing this to our attention.
Satisfied customer
Recieved my sets today and im really happy with the sizes and quality, will order again
23 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Ms Deborah,
Thank you for your wonderful review. We're delighted to hear that you’re happy with the sizes and quality of your sets, and we look forward to welcoming you back for your next order. ☺️
Love it. Took too long to get it
Took too long to get item. Love the item.
20 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Bob,
Thank you for your feedback. We're glad to hear that you love your item, and we appreciate your patience regarding the delivery time. Your support means a lot to us. ☺️
Nice quality
Nice quality. Good fit. Makes me feel very sexy. Down side having to fight my husband off every time I wear it. Not really down side xx
18 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Malcolm,
Thank you for your fun and kind review. We're thrilled to hear that you love the fit and quality, and that it makes you feel confident. Your feedback truly made us smile! ☺️
First time I have purchased and it…
First time I have purchased and it won't be the last. Amazing quality, comfort and sexy!!!
16 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Claire,
Thank you for your fantastic review. We're thrilled to hear that you love the quality, comfort, and style of your purchase. We look forward to welcoming you back for your next order! ☺️
The sense of urgency and incredible…
The sense of urgency and incredible customer service made my shopping experience one of the best I can’t wait to recommend to my friends more importantly get my items ❤️
19 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Ashley,
Thank you for your wonderful review. We're delighted to hear that our customer service made your shopping experience so positive. We truly appreciate your support and look forward to helping you with your future orders. ❤️
Very happy with my purchase, I would definitely buy again
I received part of order today & I’m very happy with it! There’s one thing I would have gone up a size in but it’ll still work. Everything feels & looks very nice
19 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Danielle,
Thank you for your kind review. We're glad to hear that you’re happy with your purchase and that everything feels and looks great. We appreciate your feedback and look forward to welcoming you back for your next order. ❤️
Cheap product at high price - don’t buy
For the price charged, the quality of the material is very poor. It’s really very cheap product being sold at high-end prices. With just slight pressure, the strap holes stretch and almost tear. This is far from genuine leather.
The image gives the impression of wide, sturdy straps. In reality, they are narrow and fragile.
In addition, the straps are rough and very edgy, making them uncomfortable.
A product that should be sold at an entry level price. Chinese quality.
5 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tom,
We’re very sorry to hear that your experience with the product did not meet your expectations. We understand how disappointing it must have been to receive an item that felt uncomfortable and did not match the description.
We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.
Thank you for bringing this to our attention.
Terrible experience
Terrible experience. Website says 48 hour tracked Royal Mail delivery, so
I placed an order and it’s now 10 days later and still no delivery.
After speaking to the Sophie and Olivia to find out about my order, I learn it’s coming from god knows where on a plane first.
The whole thing is a scam in my opinion.
Avoid like the plague
9 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this delay must have been. We want to assure you that Sophie & Olivia Lingerie is not a scam, and we take all orders and deliveries seriously.
Please note that since we ship worldwide, delivery times and shipping conditions depend on the destination country and local customs regulations. International shipments may experience delays due to customs clearance and may be subject to customs duties or fees imposed by the carrier or local authorities.
If you’d like us to review your order status directly, please contact our customer service team with your order details, and we’ll be happy to assist.
Thank you for bringing this to our attention.
I ordered on Black Friday
I ordered on Black Friday. When the order arrived, there was a manufacturing error in my item. I contacted Sophie & Olivia, and they resolved it really well! Thanks!
18 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Auton, thank you so much for sharing your experience! We’re really sorry there was a manufacturing issue with your item, but we’re glad we were able to resolve it quickly and to your satisfaction 😊
We truly appreciate your patience and your support!
The quality and fit of the ‘lingerie’…
The quality and fit of the ‘lingerie’ is dreadful, not as advertised. And now I have to pay to return back to Asia. Do not buy from here.
18 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jessica,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize if the quality or fit did not meet your expectations.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with your return, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for sharing your feedback.
Really impressed with the whole process
Really impressed with the whole process. Great updates during order process, shipping was fast and the material is high quality. Would recommend.
30 January 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Johnathan, thank you so much for your wonderful feedback! We’re thrilled to hear you were impressed with the whole process — from the updates to the shipping speed and quality of the material 😊
We truly appreciate your recommendation and your support!
The products are good
The products are good, but the delivery time is very long. I consider that a major drawback.
17 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Phoebe,
Thank you for your feedback! We’re glad to hear you’re happy with the products 😊. We also appreciate your note about delivery times and will keep working to improve speed for our customers.
Bought a couple of sets for my wife and…
Bought a couple of sets for my wife and she loved them.
14 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Ian, that’s so lovely to hear — thank you for sharing! We’re thrilled your wife loved the sets 😊
We truly appreciate your support and hope to help you find more pieces she’ll love in the future!
Very nice items at great prices
Very nice items at great prices. Very happy.
16 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tom, thank you so much for your kind words! We’re delighted to hear you’re happy with the items and the prices 😊
We truly appreciate your support!
BUYER BEWARE
BUYER BEWARE! Their products are marketed as high-quality, high satisfaction, but the product is cheap, very poor quality and the “metal“ fasteners broke the first time my wife attempted to put the product on. $70 down the drain
15 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Dustin,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with the quality and the fasteners.
If you’d like us to review your case further or need assistance with a replacement or refund, please contact our customer service team with your order details, and we’ll do our best to help.
Thank you for sharing your feedback.
Products are cheaply made
Products are cheaply made, not how they appear in advertisement, oversized and overpriced. Do not waste your money
I've been in contact with Customer service team and they have not been helpful. Offered to resend me my order, or return. However, you are required to pay the shipping costs, and any potential customs charges. It will cost almost as much as the items to return it and no guarantee they'll actually refund you.
15 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tina,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize if the products did not meet your expectations in quality, fit, or value.
If you’d like us to review your case further or need assistance with your order, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for your feedback.
Even better in real life - you won't be disappointed!
The photos of the outfits are enticing, but the fit and feel in real life back it up. Ordered an outfit for my wife and not only did she look sexy as hell, she said it was comfortable too and she could wear it all day.. Will be ordering more for sure!
14 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jeffrey, thank you so much for your amazing review! We’re thrilled to hear that the outfit lived up to the photos and that your wife both looked and felt incredible in it 😊
Comfort and confidence are exactly what we aim for, so it means a lot to hear she could wear it all day and feel great. We truly appreciate your support and look forward to your next order!
Delivery was slightly delayed
Delivery was slightly delayed, but support replied within a day when I reached out.
16 February 2026
Reply from Sophie & Olivia Lingerie
Hi Sarah,
Thank you for your feedback! We’re glad our support team was able to respond quickly and assist you 😊. We appreciate your patience with the slight delay and your support!
Perfect fit surprise
I hesitated before ordering the magda set because sizing usually stresses me out. Glad I went for it though it fits better then I expected and feels secure without being tight.
2 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Emma, thank you for your lovely review! We’re so glad the Magda set fit perfectly and feels secure without being tight 😊. It’s great to hear it exceeded your expectations!
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