I ordered a Pink cross shirt and i am wondering how long will it take for you guys to ship it and is the quality a concern now that ive bought an item im seeing many negative reviews and im just hopin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi my name is Jacob brown and I ordered some stuff from this website and I be wanting for about 6 days since I order my clothes but the thing still says awaiting shipment and I really need those cloth... See more
Company replied
I placed a small order 2 tshirts and pair of shorts. Its took 3-4weeks before items were delivered. Then delivery carrier just drop the package near my mailbox instead of dropping by door. The clothes... See more
Company replied
Order No. KYR23250 So I really should have checked here before making a purchase. It seems people aren’t getting their orders until well after the posted processing and delivery ETA. I’ve been as pat... See more
Company replied
Company details
Written by the company
Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Contact info
2.5
Poor
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order id was IUJ28642
31 July 2025
Unprompted review
Reply from Sopula
Dear Jaydan Saint-Fort,
First, I'm deeply sorry to have you wait so long. We understand the inconvenience this has caused you and sincerely apologize for any inconvenience you've experienced.
To compensate for your delay, we will prioritize your order and ensure it ships as quickly as possible. Our team is working diligently to process your order and strive to provide you with satisfactory service as quickly as possible. You will also receive a tracking number as soon as it ships.
If you have any questions or need further assistance, please feel free to contact our customer service team at support@sopula.com. Thank you again for your patience and understanding.
Best regards,
10 days and no shipping info
Wow! I guess I should've checked reviews before placing an order with this company. I feel like anyone that has placed 5 star reviews is fake and probably works for them.
My son asked me to order him a shirt. Normally when he asks me to order from an online store I've never heard of, I do my due diligence and check reviews. I made the mistake of not doing so this time and feel that this is just a damn scam.
I placed the order 10 days ago and still no shipping information. After reading all the horrible reviews on here, I am now not surprised. It's all the same complaint. Weeks go by without any correspondence of shipping. Website says 1-3 days for processing and 8-11 days for shipping/delivery. After 10 days..it still says awaiting shipping. Wtf is the deal??? Why is it taking this long to process and ship ONE shirt??
I want my money back!!
31 July 2025
Unprompted review
Reply from Sopula
Dear Mykal M,
I’m truly sorry to hear about your frustrating experience, this is not the level of service we aim to provide. I completely understand your concerns and appreciate you sharing this feedback.
If In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we will expedite the delivery of your package. If you have any questions, you can contact us at support@sopula.com Our dedicated after-sales service team will solve it for you as soon as possible after receiving your email.
Thank you very much for your understanding and patience.
Kind regards
Tbh I still haven’t got any of my…
Tbh I still haven’t got any of my clothes and I ordered them in july this is absolutely ridiculous my order number is PQT49087 and I spent 176 on some things then droped 66 on some other things and still haven’t received my clothes would like them to come or a refund
9 August 2025
Unprompted review
Reply from Sopula
Dear Zion Moore,
I know you have been waiting for a long time. I feel so sorry for this.
Since one of the items is a hot seller, it takes a longer time than usual to process. And the other item is ready to ship.
If you are willing to wait, we will ship it out in first priority once it is ready later. If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards
Still waiting on my email back!!
Still waiting on my email back!!? It’s been almost 2 weeks and they sent me the wrong pair of jeans i emailed there support email and no one has responded to me this is horrible service they just lie and lie and say someone will reach out and they never do don’t waste your time.
8 August 2025
Unprompted review
Reply from Sopula
Dear Joseph Ballard,
We've noticed that you've filed a chargeback for order RYL97198. We take this very seriously and would like to learn more about the details so we can provide you with the best possible solution.
In order to handle your issue as quickly as possible, could you please provide some additional information? We'll follow up quickly with this information and ensure the issue is properly resolved. We will also contact the relevant payment platforms as soon as possible to clarify the situation and will stay in touch. We value your experience and satisfaction and are willing to work with you to resolve this matter.
Thank you for your understanding.
Kind regards
Reply from Sopula
Dear A Michelle,
Thank you for your support. We are glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our motivation to move forward.
We sincerely hope to have more opportunities to serve you.
Total Scam. Don’t Waste Your Money.
The T-shirt I ordered took forever to ship and didn’t even arrive in time for the event I needed it for. When I tried to return it, it took days to get a response—only to be told I’d have to pay out of pocket to ship it back to China for a refund. Absolutely ridiculous. $50 down the drain. Avoid this brand—don’t get scammed like I did.
14 July 2025
Unprompted review
Reply from Sopula
Dea rMorgan Saunders,
Thank you for reaching out, and I’m truly sorry to hear about your experience.We will send you a return address. You can just return your order to the address we offer. When we receive the items, we will check whether the goods meet our return and refund requirements.
If there is no problem. We will refund you the full amount except for the transportation cost.
Thank you for your patience, and again, I apologize for any inconvenience this has caused.
I ordered from this website about a…
I ordered from this website about a week ago and have yet to receive a tracking number or when my item will be shipped out. All it’s saying is the shipment will ship out asap and that is totally unacceptable. People that spend their money with your company should get the appropriate shipping date
1 August 2025
Unprompted review
Reply from Sopula
Dear shera gholson,
Sorry to have kept you waiting. I have checked that your order has been shipped. We will send you a tracking email later.
Thank you again for your patience, and I appreciate the opportunity to make this right.
The quality of the sweaters
the sweaters took a long time to arrive, and not only that the quality of the sweaters were not that great.
6 August 2025
Unprompted review
Reply from Sopula
Dear N/A,
Thank you for bringing this matter to our attention. We regret to hear that the quality of the product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We will work diligently to ensure that such issues are avoided in the future.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards
Do not buy anything from this company…
Do not buy anything from this company I’ve never received my order and haven’t received a refund for my 205.00 this company is a scam !
6 August 2025
Unprompted review
Reply from Sopula
Dear scorpio queen,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you.
Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
Reply from Sopula
Dear Matthew Cantu,
Thank you for your support. We are glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our motivation to move forward.
it took a lil time but it came before…
it took a lil time but it came before my event it’s so perfect I love they shirts they literally 10/10 the texture is so nice too
6 August 2025
Unprompted review
Reply from Sopula
Dear Samani Smallwood,
Thank you so much for your wonderful feedback!
We're delighted to hear that you're satisfied with the quality of our products. We will continue to improve our services to provide our customers with a pleasant shopping experience. If you have any other ideas or suggestions, please feel free to let us know!
I need my order canceled and refunded…
I need my order canceled and refunded now. I ordered it yesterday. My order number is LWG79345. It's gonna take to long.
5 August 2025
Unprompted review
Reply from Sopula
Dear Evan,
I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I receive damage clothing
I receive damage clothing, when a contact sopula customer service, they don't want to give me a return label or a refund, then don't reply to emails anymore, don't purchase clothes from this website
22 July 2025
Unprompted review
Reply from Sopula
Dear Raul Perez,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you.
Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I ordered some clothes from them for…
I ordered some clothes from them for back to school about two weeks ago and still haven’t received my clothes and school is next week and the order only says your package will be shipped out ASAP
3 August 2025
Unprompted review
Reply from Sopula
Dear Jo,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.
Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at support@sopula.com. We will reply to you within 24 hours on our business days.
Best regards,
I ordered my stuff and It says your…
I ordered my stuff and It says your package would be shipped out asap but I haven’t gotten any updates or nun like wtf is going on
1 August 2025
Unprompted review
Reply from Sopula
Dear Andrew Dillard,
Thank you for reaching out, the system will automatically send the tracking number to you after the package is sent out. You can track it with the tracking number via https://www.17track.net/en.
If your order was still awaiting shipment，please don't worry, We are already preparing your products. We will urge the warehouse to arrange shipment as soon as possible.
Thank you very much for your understanding and patience.
i like the close but god knows it have…
i like the close but god knows it have been taking to long to get here school is about to start and i still don’t have my shirt that i bought from this company.
7 July 2025
Unprompted review
Reply from Sopula
Dear Jaylan Harris,
Thank you for your feedback! We appreciate you bringing this matter to our attention and sincerely apologize for the delay.We will expedite processing and arrange priority shipping for you.If there’s anything we can assist with, please don’t hesitate to reach out to our support team. We’re here to help!
Kind regards
It is no bout my grandkids love your…
It is no bout my grandkids love your modern product.
1) The only glitch that I find frustrating is the delivery time. I believe it is way too long.
2) The guide of sizes. It is always best as a size chart to put actual sizes for youths instead of heights inches and centimeters. While that can be helpful due to the different individual measurements and body structures, it may be a good idea to ADD actual sizes. Example:
10-12=M…14-16=L…and then the actual measurements next to it.
Other than that it’s a great product!!
Janie Sanchez
31 July 2025
Unprompted review
Reply from Sopula
Dear Janie Sanchez,
We appreciate your feedback .Regarding shipping time, since the long transport distance, time will be more longer, please understand us. The size chart issue you mentioned, because we are Asian size, there will be a little difference.
Please be assured that your feedback is important to us and we’d love to hear them! We sincerely hope to have more opportunities to serve you and wish you all the best.
Still waiting on my items to be shipped…
Still waiting on my items to be shipped they do not tell you when they are being mailed out I’ve been waiting a week for tracking still no shipping
25 July 2025
Unprompted review
Reply from Sopula
Dear GODz,
I'm truly sorry to hear about your experience and want to sincerely apologize for any frustration or inconvenience caused. If you haven't received a tracking number for your order, please contact our customer service team directly at support@sopula.com and I will personally ensure your order is shipped as a priority.Thank you for your patience.
Best regards,
Great Quality
31 July 2025
Unprompted review
Reply from Sopula
Dear Jared melton，
We’re so appreciative of your review. Thank you for choosing us and for being such a valued customer. Your satisfaction is always our top priority, and we’re so glad you had a great experience!
Please send me my shirt
I placed an order for ONE SHIRT (Order No. EZT92714) on July 21 and was expecting to receive it by August 2 as I have an event to attend and wanted to wear it. After a week of not receiving shipping or tracking info, I reached out using the customer service email address, and was informed that my order is going to be shipped out asap. If processing is estimated to take 1-3 days and shipping is estimated to take 7-8 days, why are there no updates? The ONE SHIRT I ordered still does not have shipping or tracking info attached to it, and after reading these reviews, I’m not even hopeful the ONE SHIRT I ordered will be of good quality or will actually be delivered at all. You guys are replying saying there’s a hold up with items being out of stock or due to “the holiday”; well communicate that to the customer prior to them leaving a review.
21 July 2025
Unprompted review
Reply from Sopula
Dear Takai，
Sorry to have kept you waiting! We sincerely apologize that the delivery time did not meet your expectations.
We have checked your order and your package has been created. We will send it to the service provider in first priority. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible. If you have any questions, we will get back to you as soon as possible. Thank you very much for your patience!
Best regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.