Soren's House Reviews 

203
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent selection of unique and high-quality products, often highlighting the perfect assortment of items and independent brands available. Many people are also very satisfied with the fast and reliable delivery service, noting that orders arrive quickly, well-packaged, and often ahead of schedule. Reviewers frequently commend the overall quality of the products, finding them to be exactly as described and in perfect condition. However, some customers also noted significant issues with customer service, describing it as unresponsive, with ignored communications and a lack of proactive updates. A few other people experienced considerable delivery delays and missing parcels, with items arriving much later than the estimated timeframe.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the great quality and design of items,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Quality

Customers had positive experiences with quality, frequently praising the great quality of products, with... See more

Order

People report positive experiences with order, with many customers expressing happiness with their purchases... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the truly impressive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s h... See more

Rated 5 out of 5 stars

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever s... See more

Rated 5 out of 5 stars

I love Soren's house because they have so many lovely independent brands with high quality designs. Their product assortment is just perfect. The delivery is fast. The pricing is really fair.... See more

Rated 5 out of 5 stars

Purchased an item from Soren's House as it was cheaper than direct from the manufacturer. Great price, packaged well and quick shipping. I did have an issue with the item (it was defective)... See more


Company details

  1. Toy shop
  2. Childrens Shop

Written by the company

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Contact info

4.2

Great

TrustScore 4 out of 5

203 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(203)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super speedy delivery

Made the order on Friday afternoon and it was delivered by Saturday, I really don’t think I ordered any kind of next day delivery, just the only one the offered, so was really impressed how quickly it arrived. Item was well packaged too. All in all very happy with everything.

3 April 2025
Rated 5 out of 5 stars

Very fast delivery

Placed our order for a Scoot & Ride Highway Kick 1 'Push & Go' Scooter on Thursday at 21:49 pm and received the scooter on Saturday around lunch time. I came across Soren's House because it was advertised as the local partner of Scoot & Ride (Austrian company) in the UK and can definitely recommend them. The scooter was already sold out on the Scoot & Ride website in the colour we wanted and am very happy with our purchase.

29 March 2025
Rated 5 out of 5 stars

Perfect little bed !

Shipment arrived 3 days early which was great. Nice and easy to put together with simple step by step instructions. Perfect little bed for my 5 year old, we live full time in a static caravan and the bedrooms are small so this is a perfect fit with the bonus of being able to store and play under the bed 10/10 from me and my son . Thank you soren’s house !

28 February 2025
Rated 5 out of 5 stars

Amazing customer service

I ordered a baby item from Soren’s House as a gift and there was a slight manufacturer’s defect and the customer service did an amazing job at rectifying the issue. Honestly blow away by the service!!!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful package arrived well on time

Item was hard to find for a good price but it was cheaper on Soren’s House than anywhere else and was stated to arrive before Christmas. Arrived in good time, so beautifully packaged and the item was perfect (it provoked tears when unwrapped on Christmas Day). I would definitely use this company again - particularly if sending directly to the recipient as it is so nicely packaged, so no worries about gift wrapping.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Items never delivered

Bought an (expensive) rug that didn’t turn up… when I chased it I received a passive aggressive email stating that it had been delayed (4 weeks), and I’d receive tracking information the next day. Still haven’t received any tracking information, or reply to my email chasing this up. Avoid the stress and shop elsewhere.

Edit: (reply to below). The website did not state the delivery time, I screenshotted the page, and was told I’d receive tracking information on Thursday.

30 November 2024
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Kate, the Lorena Canals items quote 4 weeks delivery on the product page so there is no delay on your order placed? You will receive your tracking as soon as your rug is on its way. I can see that you emailed late Friday. Our team don’t work weekends as we are a small business, but someone will respond first thing Monday morning.

Best wishes,
Soren’s House

Hi Kate,

I can see that your rug has been despatched and the tracking number sent on Monday. Please let me know if you need any more help.

Best wishes,
Claire

Rated 5 out of 5 stars

Lovely item

Lovely item, super fast delivery. Really happy and would recommend and will be re purchasing soon, pleasure to buy from.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

First time purchase- very happy

Made my first purchase with Sorens House and couldn't be more pleased. The product was much cheaper than a leading department store. Delivery was on time with full tracking.
It's great to see store with such high quality brands for children.

18 November 2024
Unprompted review

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