Soreza Reviews 114

I ordered a bag and got 10% off. I did not receive any confirmation email only a text of another number saying thanks for your order and an order number. When I went back on there website after 3 days it said we don’t recognise your oreder number I was charged now I don’t know how to get my money back.

DONT BUY FROM HERE! THE ITEMS ARE FAKE!

2 weeks shipping and tracking information, just says parcel submitted to carrier and no further updates, avoid seems like a scam

I wish I had read the reviews here before ordering. I had placed an order for 2 bags which I was supposed to receive on the 29th June maybe. I have not received anything after multiple emails to them and there’s NO response from them! So no bags and no money!

Ordered a Longchamp with no indication it was a dupe and not much less than a genuine one. Complained but had to return to China!! Offered 25% discount to keep but surprisingly nothing arrived in my bank and no replies to emails. Don’t order from this company

If only you could give 0 star.
Fake longchamp!
Refuse full refund
And they ask you to send it back to china, and refuse to pay the postage fee.

Avoidddd

My wife brought a longchump bag with the advert selling it as longchamp. Only she noticed after a couple of months it is fake

DO NOT ORDER. It’s fake the Longchamp is fake from China. Overcharged. Refusing to give me full refund. I am £54 out of pocket now!

They are selling fakes and then claim that they aren’t misleading as the fakes are inspired by high end models. That is just another name for a fake. They will tie you into a knot with trying to return and cause you a lot of anxiety. Please do yourselves a favour and avoid them. They aren’t based in London. They are still trading, so the best way to get your money back is to contact your bank and claim that you never received your goods. You should receive your refund from the bank and they will sort this horrible company out.
P.s. all the positive reviews here seem to be written by either AI or marketing departments of the brands they copy. Please don’t fall for it.

I had a deeply disappointing experience with Soreza and I would strongly advise others to avoid this retailer.

Issue:
I ordered a handbag that looked elegant and high-end in the website images. What I received was completely different—cheap-looking and nothing like the photos. I immediately emailed the company to initiate a return.

Email 1 – My Request (30 May):

Dear Soreza,
I’d like to request the return of the bag below with order number #SO975671.
I don’t believe that it matches the pictures and so it doesn’t match my expectations and I don’t like it.
Please let me know how to effect the return.
Many thanks
Email 2 – Their Response (31 May):

Dear Victoria,
I understand your concerns and would like to reassure you. Our bags are inspired by high-quality models, but we don't sell them as originals. This means you benefit from a stylish, on-trend design, with the confidence that you're making a thoughtful, affordable choice.
These bags are designed with care and attention to detail, making them not only aesthetically pleasing, but also practical for everyday use. They're perfect for completing your collection and adding a touch of style to your outfits.
We are able to offer you a partial refund of 20% of the total amount if you keep the bag. We hope this solution meets your expectations.
We're sure you'll be delighted with your purchase and that this bag will become a wardrobe staple. If you have any further questions or concerns, please let us know. We're here to help!
Looking forward to hearing from you.
Kind regards,
Soreza Support Team
Email 3 – My next response (1 June):

Subject: Formal Refund Request for Order #SO975671 Under UK Consumer Law
Dear Soreza Support Team,
I am writing to formally request a full refund for Order #SO975671, concerning the handbag I recently received.
Upon inspection, the product does not align with the representations made on your website. The discrepancies between the item's appearance and the online images are significant, leading me to conclude that the product is not as described. This constitutes a breach of the Consumer Rights Act 2015, which mandates that goods must match their description and be of satisfactory quality.
Furthermore, your own return policy clearly states:
"If you're not satisfied, you can return your item within 30 days of receiving it. Items must be in their original condition, unused, and in the original packaging."
I have retained the item in its original condition and packaging, and I am well within the 30-day return window.
Your previous offer of a 20% partial refund is not acceptable, as it does not address the fundamental issue of the product being misrepresented.
I request the following actions:
Provision of a prepaid return shipping label to facilitate the return of the item.
A full refund of the purchase price to be processed within 14 days of receiving the returned item, as stipulated by UK consumer law.
Please confirm receipt of this email and provide the necessary return instructions within 48 hours.
Should this matter not be resolved promptly, I will not hesitate to escalate the issue to the relevant consumer protection authorities.
Sincerely,
Victoria
Email 4 – Their Final Response (2 June):

Dear Victoria,
Thank you for reaching out regarding your order. We understand that you've decided not to keep the bag, and we would like to offer you a partial refund as a solution.
If you're still interested in returning the bag, please send it back to the following return address:
Return Address: (address in China)
Once you've posted the item, kindly share the return receipt with us so that we can track the parcel on its way back to us.
Looking forward to resolving this for you.
Kind regards,
Soreza Support Team
Key Problems:

The company refused to acknowledge my rights under UK consumer law.
They offered only a 20% partial refund for a misrepresented product.
They claim to be a UK-based brand but expect customers to pay to return faulty goods to China, which is not compliant with their own policies or fair trade practices.
No prepaid return label was offered, despite the product not being as described.
Conclusion:
This company is not based in the UK, does not comply with UK consumer law, and makes returns intentionally difficult and expensive by only accepting them in China. Their customer service avoids accountability and offers “partial refunds” to avoid processing legitimate returns.

Buy at your own risk. I won’t be ordering from them again—and you shouldn’t either.

My bag arrived. Shockingly bad quality. Plastic. Nothing like the pictures on website. Went to return and found out return address was China. This is a total scam do not use.

Please please avoid this SCAM!!!!
I saw the good looking site so decide to order leather bags.

I was very excited and looking forward. I paid almost 200 USD for 2 bags . It's a lot of influencer they used for video and said it's London based

The first red flag was when I found out my bag was ship from Shenzgen. It's not London area as I knew and I have been in this Chinese city before.

The second red flag when. I open parcel the smell was terrible and definitely chemical

The third red flag it was different brand called Polene.

At the end one bag was kind of ok. The second bag was terrible terrible Chibese bag from Shenzhen market (cheapest market).

I still waiting for my money back.

I wanna 😢 😭 😿 😢 as it was my
birthday gift.....

Please please people don't trust them. I would like to report them to police.

It doesn’t even deserve one star! Terrible terrible service. Their T&Cs don’t mean a thing! I wanted to return a bag which was in fact a load of rubbish which on their website site told me they would send a shipping label ( which is what is stated on their Terms). They said there would be no shipping label and that I had to return it to China. They then told me I could have 20% discount if I kept it. That has never materialised! NEVER DEAL WITH THESE PEOPLE

Purchased an Eliza tote. Supposedly leather. When it arrived it was a Polene dupe with ‘Polene’ written on the bag and definitely NOT LEATHER. I have contacted them for a returned but after reading reviews I don’t hold out much hope. Should have read reviews before purchasing. DO NOT BUY FROM THIS CHINESE COMPANY.

They sent the bag. It wasn’t real leather. Terrible quality. I sent it back and they said they would refund me the money but nothing. I had to send it all the way to China (cost me £20) on top of what I paid for the bag. Avoid!!

These people are unethical, fraud, thieves, liars and scammers. They feed their families by scamming people. I rather go to sleep hungry than to know my food is paid for by scamming innocent people who have worked hard for their money.

I paid $140 (CAD) expecting a high quality bag as shown on their website. What I received was a damaged item with no protective packaging and defects. I reached out for a replacement, and after weeks of chasing them via email, they finally agreed to send another. The replacement also arrived damaged. One side bulging, stitching inconsistent, lock buckle not centred, and again, no protective box despite my specific requests.

The bags had a strange chemical smell. For an international order at this price point, the lack of care is unacceptable.

To make things worse, they deleted my honest reviews from their site and blocked me from posting my reviews again, clearly trying to silence customers. Their responses are vague, delayed, and dismissive. I’ve documented everything. As of right now they’ve completely just stopped replying.

They are also not a UK based company as their bags ship from China with a horrible smell. They steal pictures from other sites and send low quality and fake bags.

Save yourself the headache. This company is a dropshipping scam. They do not care about customer satisfaction, only profit.

Total nightmare!

**** Scam!!! Dont do it! I ordered a bag back in April for 75EUR as the description with suede thinking it was a small uk based business. It arrived from China (!!) and was faux suede. I contacted to ask for a partia; refund as it would cost me 25 EUR minimal to post back to China and they only offered 30%. I am now one month on and still no sign of the refund! So now have had to start fraud proceedings through my bank. Dont do it!!!!!!!

Terrible company, terrible product, terrible service. I bought a bag which was nothing like the product pictured on their website. I wanted to return it and have been emailing back and forth to get the product returned. They wouldn't issue a postage label so I've had to return at my own expense (to China from the UK) and I've still not recieved the refund!!!!

I ordered two Longchamp bags from Soreza and was shocked to receive two fake replicas — one of which was even the wrong colour. The items were never advertised as replicas, which is outright dishonest.

When I contacted them to return the items, they admitted the bags were fake but still refused to cover return postage — even though they sent me the wrong colour. Their customer service is appalling: I respond to their emails within minutes, but they take up to 3 business days to reply.

This entire experience has been frustrating, disappointing, and frankly disgusting. Do not waste your money — Soreza is deceptive and completely unprofessional.

The clothes and accessories they sell are fake and all the positive reviews here are clearly by employees or people paid to post.
I first suspected it was dodgy when they shipped it from China with YunExpress. I then checked here and read the review properly.
I contacted them asking for a return and they refused saying that the "Our bags are inspired by high-quality models, but we don't sell them as originals". Despite them appearing in a search for a branded product and having the brand on the product itself.

Avoid.