Sorrento Review Reviews 

188
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently highlight that the booking process is entirely straightforward, quick, and very easy to manage when planning their trips online. Communication with the friendly support team is also exceptionally responsive, prompt, and remarkably helpful throughout the entire travel arrangements phase. A few other people also felt that the professional drivers are always punctual, friendly, and extremely accommodating during every single transfer. Travelers frequently praise the immaculately clean, comfortable vehicles and the wonderful local recommendations provided along the beautiful scenic routes across the entire region.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that drivers are consistently punctual, professional,... See more

Staff

Customers had positive experiences with staff, highlighting their punctuality, friendliness, and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as simple, smooth, and very easy... See more

Location

Customers consistently note positive experiences with location, highlighting incredible stops and... See more

Response time

Users describe positive interactions with response time, highlighting a smooth booking process and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our trip to the Amalfi Coast in May was stress free thanks to Sorrento Review! We booked 2 private transfers and a half day Capri boat tour. Dion from Sorrento Review was really helpful in making the... See more

Rated 5 out of 5 stars

Our group of 6-8 travelled through Italy for a period of two weeks. We engaged Sorrento Review for all of our travel needs. Dion and his team were spot on with planning, scheduling and punctuality.... See more

Rated 5 out of 5 stars

Booking and all correspondence was easy and smooth - contact was made as stated prior to pick ups to confirm the bookings/journeys. The driver was on time and very courtesy and friendly. Car was very... See more

Rated 5 out of 5 stars

I used Dion at Ischia Review for multiple tours and transfers. He was great. When the weather turned bad and prevented us from a private boat tour/transfer to Sorrento, Dion and the Capt. of the boat... See more


Company details

  1. Tour Agent

Written by the company

Sorrento Review is a complete guide to the beautiful Sorrento Peninsula in Southern Italy. Part of the Italy Review Network, Sorrento Review provides a wealth of helpful visitor information including advice on travel, hotel booking and excursions. ​We also provide private transfers throughout the region as well as private boat tours and other excursions. The website also provides lots of useful hints and tips on things to see and do in the region.


Contact info

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(188)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

We took a private boat from Naples…

We took a private boat from Naples along the Sorrento coast and stopped in Positano for lunch. IT WAS THE BEST DAY EVER!!! Ross was an amazing captain and so informative and GREAT with kids!! He told us about every location along the way, we stopped for a few swims, it was the most incredible experience I could’ve ever imagined!!!

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful Experience

Saw some good reviews on this company however do not reccomend! quite a scary experience with a driver travelling at speeds as high as 160km/h in a 90 zone and 120 in a 30 zone!!! Driving on the wrong side of the road and a lot of swerving, driving in 2 lanes at once, dangerous tailgating and going on the phone whilst taking very dangerous corners! I specifically requested a van big enough for 8 people and 8 large suitcases yet we had to sit for a 2 hour drive with 4 of the suitcases on our laps. Awful experience.

9 July 2026
Unprompted review
Sorrento Review logo

Reply from Sorrento Review

Thank you for taking the time to leave your feedback.

As promised in our initial response, we investigated your concerns with our local transport partner, as safety is always our highest priority.

Following that investigation, we reviewed the journey data and the vehicle assignment. The GPS records for the transfer do not support the claim that the vehicle reached 160 kilometres per hour during the journey. While we cannot comment on every moment of the trip, we found no evidence to substantiate the speeds stated in your review.

We also reviewed the vehicle provided. The transfer was carried out using a Mercedes Vito Tourer 114 CDI Extra Long, which is one of the vehicles we regularly use for groups of eight passengers. We accept that, on this occasion, the luggage arrangement was not as comfortable as it should have been, and we regret that some items had to be carried inside the passenger compartment during the journey.

We first became aware of your concern regarding the luggage when you replied to the reminder email we had sent the previous day. We immediately forwarded your comments to our local transport partner and followed this up again. Unfortunately, by the time contact was made with the driver, the transfer was already underway and it was not possible to make any changes to the vehicle allocation.

We also note that your arrival transfer with us a few days earlier was completed without any reported issues.

Although our investigation did not substantiate all of the factual claims made in your review, we have taken your comments regarding luggage on board. As a result, we are updating our booking conditions to include clearer luggage guidelines. Going forward, customers carrying larger quantities of luggage than our standard allowance will be asked to advise us in advance so that, where necessary, a larger vehicle can be arranged.

We are genuinely sorry that this transfer did not meet your expectations. Customer feedback, even where we disagree with aspects of it, helps us improve our service, and we remain committed to providing safe, professional transfers for all of our customers.

Rated 5 out of 5 stars

Surprising cosy courtyard

Cafe Latino in Sorrento at the main pedestrian Street has a very cozy courtyard with lemon trees and colorful flowers. Fantastic clam chowder. Very fresh clams in a super delicious cream and garlic sauce Fresh bread. Fast and very friendly service. Absolutely Best restaurant visit during the week. Will come again
⭐⭐⭐⭐⭐

15 June 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic tours (2 separate tours) of…

Fantastic tours (2 separate tours) of Capri and Amalfi coast. Wouldn’t recommend the recommended lunch at Capri (Lo Smeraldo) which is the sole reason why not 5 stars. Otherwise both are great tours if short for time.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service!

Alfonso was our driver and he was amazing! He was kind and polite and told us all about the history as we drove through the Amalfi Coast. We had a wonderful time and would reccommend to everyone to use this agency. They were easy to book and easy to communicate with.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly driver

Our driver was waiting for us when we arived at Naples airport. He took us to our hotel in a luxurious MPV.
He was very friendly, courteous and informative about the area.
He picked us up in good time for our return flight with the same courteous manner.
We will definitely use them again when we return.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Very communicative & timely

We completed two transfers from Napoli train station to Sorrento and return. The booking process was easy and the communications with Dion throughout were great. I would happily recommend this private transfer service.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great and hassle-free experience

I booked a return transfer between Sorrento and Positano+Amalfi+Ravello in late February 2026, a quiet season at the Amalfi Coast. Dion was responsive and provided all the information I needed. I was also able to switch the travel day with ease. Alfredo the driver was professional and friendly. The transfer service really gave me a hassle-free and relaxing experience, and I could explore the places at my own pace. The local bus system would take some time and effort to figure out, and whether they are reliable could be another story. Recommended for someone who wants to have a more peaceful mind when exploring the beautiful Amalfi Coast region, whether in quiet or busy season.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfection!

From start to finish, our experience with Sorrento Review’s private car transfer service was absolutely flawless. My husband and I were traveling through Italy on our honeymoon, and we arranged a transfer from Salerno to Positano, and it ended up being one of the smoothest, most stress-free parts of our entire trip.
The coordination was incredibly easy. Communication was clear, timely, and professional, which gave us so much peace of mind while navigating travel in a foreign country. Everything was handled with care and precision, and we never once felt uncertain about the plan.
Our driver was exceptional! Friendly, punctual, and highly professional. Not only did he make us feel comfortable right away, but he also handled the winding coastal roads with total ease, allowing us to sit back, relax, and actually enjoy the breathtaking views along the way.
After a few hectic travel days, this transfer felt like a luxury experience. It was seamless, efficient, and genuinely enjoyable. Exactly what you hope for, especially on your honeymoon.
We couldn’t recommend Sorrento Review more highly. If you’re looking for reliable, high-quality transportation along the Amalfi Coast, this is absolutely the way to go.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy to book, great driver

Trustworthy company that was easy to book online and matched us with a great driver, Alfredo, for a private car transfer from Sorrento to Naples with a stop at Mount Vesuvius.

We made a booking request online via website and then communicated via email to confirm the details of our reservation. We were then connected with our driver via Whatsapp.

The driver was on time, spoke english very well, and accomodated our schedule flexibly. We would recommend this service to any others looking for custom/private transfers in Sorrento/Naples at a competitive price.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

A delightful experience thanks to Sorrento Review!

We were very fortunate to experience a delightful Italian vacation thanks to Sorrento Review! The booking process and tour recommendations from Dion, and our driver, Nino, were amazing. We felt safe and comfortable with Nino, who treated us like family, as we traveled to Sorrento, Rome, Florence, Tuscany, and Lake Como. The whole experience with Sorrento Review was fantastic!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

We were looking for a transfer from Naples to Sorrento

We were looking for a transfer from Naples Airport to Sorrento and didn't want the long waits and long journey offered by the bus firms.
SorrentoReview provided a fantastic service - very easy and responsive communication and they provided all the details and confirmations to make the experience stress free - and at a very reasonable price.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from beginning to end

Dion and his team were excellent from day 1. they were very responsive and always worked with us when schedules changed. There was a strike at the train station and they were able to get us car service from Positano all the way to Rome on short notice while still being reasonably priced. highly recommended

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

We use Sorrento Review for our transfer to and from Naples to Positano. We could not be more happy with their service. Drivers were great with communication, friendly, and timely. The vehicles were safe and very clean. We would not hesitate to use them again

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We needed to get to Naples from Vico Equense & were looking for a private transfer at a reasonable price & that's what we received. Service was efficient & comfortable

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Naples to Positano Transfer

Our transfer from the train to Positano was wonderful. Professional service and everything went so smoothly. Easily found our ride after departing the train. Would definitely book again.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable service

Very reliable service. We were picked up at our Hotel in Sorrento and driven in a beautiful vehicle to Naples train station to catch our train to Rome. It was much better than taking the local train as the train from Sorrento to Naples is not overly comfortable and hard to navigate with luggage. Highly recommend!

7 September 2025
Unprompted review

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