Bikes And E-Bikes Reviews 

36
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

They only have one star as you cannot leave zero. Absolute joke of a company zero customer service, ghost emails uncontactable charlatans. Looks like I’m going to have to contact my credit card compan... See more

Rated 5 out of 5 stars

Easy to deal with, ordered my crank arms that arrived in the timeframe provided and always kept me in the loop with my order. Not sure why the company has poor reviews when clearly they have a contact... See more

Rated 4 out of 5 stars

My experience was ok, item was shipped on the same day as the order - as described - and it arrived promptly, and the item was ok. However, I send the customer service an email and never got any reply... See more

Rated 1 out of 5 stars

Wouldn't waste my time again... Needed to order a specific Colourway of Helmet to match team colours. Knowing that local suppliers were out of stock I searched far and wide until I found Sorted race... See more

Company details

  1. Bicycle Shop

Written by the company

Bikes And E-Bikes In Cheshire.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(36)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Wouldn't waste my time again...

Wouldn't waste my time again...
Needed to order a specific Colourway of Helmet to match team colours. Knowing that local suppliers were out of stock I searched far and wide until I found Sorted race gear claiming they had the product was in stock. Ordered and paid, No response to the first two attempts to get a tracking number, third attempt they replied saying they couldn't get it and were refunding... Basically advertising stuff they have not got as in stock and wasting the customers time.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Rep is subjective

I was sceptical after seeing the reviews for this site but they had a helmet that was £100 cheaper than anywhere else. Took the risk and paid £7.99 for next day delivery. Everything went well, turned up on time, thanks a bunch 👍🏻

14 April 2022
Unprompted review
Rated 1 out of 5 stars

Don't deliver as promised

Ordered a birthday gift and paid for fasted shipping. To be delivered within 2 days. On delivery day receive a message the order has been despatched. Not despatched when it had to be which was 3 days ago. If they were honest and told me I would wait 6 days then I would've collected the gift as I did previously. Will now move on from Sorted to a company who honours their sales pitch. So disappointed that they could not be bothered to do their job properly at the expense of someone else.

11 April 2022
Unprompted review
Rated 1 out of 5 stars

WARNING SCAM BUSINESS.

WARNING SCAM BUSINESS.

I purchased a Castelli Head Thingy (order number: 20323) on the 16th of December. Paying extra in shipping for it to arrive in time for Christmas.

Almost three weeks later, nothing has arrived. I've not even got a tracking number.

I've tried contacting through the official means but get no reply. So I can only assume I've been had.
Avoid. Avoid. Avoid.

2 January 2022
Unprompted review
Rated 1 out of 5 stars

Not trustworthy, avoid!!!

Ordered shoes that were supposedly in stock and paid extra for premium 2 day priority delivery. 6 days later and the item has still not been dispatched. Why charge people for a service you cannot provide? I Will never use this company again. Not to be trusted, AVOID!!!!

18 December 2021
Unprompted review
Rated 5 out of 5 stars

great customer service

Purchsed a Castelli cap from them and was expecting delivery (based on option chosen) to take around 5 working days. They delivered in under 3. Ordering process was super easy. Thanks very much guys.

14 August 2021
Unprompted review
Rated 5 out of 5 stars

Great store, safe payments, good customer service

Great store, safe payments and good customer service! The order was shipped very quickly, well packed. Although the tracking link available on website didn't work, I called the customer service and they send me directly an email with shipment number and website to track it.

19 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Cycle Gear Shop

Excellent Cycle Gear Shop. Bought a lot of cycling gear recently from at least 6 places. In my experience this has been the best place so far, since they picked up the phone every time. The helpful person (named Lewis I think, sorry if I got that wrong) volunteers information and is helpful. Whilst on business recently I called into the store, its a nice little place with free parking and they are just as helpful when you arrive as they are on the phone. Bought few more Castelli bits and pieces. Will be the first place I call when I need anything else. Recommended.

5 July 2019
Unprompted review
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