SSteer clear of this company! After seeing so many negative reviews, it’s clear this company isn’t reliable. Once all the hard work is done uploading your products, they unfairly hike the prices — a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are using Sortly, for a variety of projects. We have used it for the standard inventory of our housewares and linen and shelf stable pantries, but we have also used it to help with our Holiday Shop... See more
Company replied
Product has big holes in core functionality. Items can be moved between different locations / folders, but a change to an item in one folder (like a price or description update) doesn't affect the sa... See more
Company replied
It's a real problem in sending emails back and forth to troubleshoot a ticket, sortly.com needs a chat-box service and an accelerated resolution system for unique cases. We recently subscribed, but to... See more
Company replied
Company details
About Sortly
Written by the company
What is Sortly?
Key Features
- Use from any device, any location
- Mobile barcode & QR scanning
- Barcode label generation
- Low stock alerts & reports
- Custom folders, fields & tags
- Activity reports
- Customizable user access
- Offline access
Try Sortly Free for 14 Days!
Contact info
Redwood City, United States
- support@sortly.com
- sortly.com
2.7
Poor
160 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Making the Inventory more Systematic
It helps us to organise our inventory to be more systemic and easily accessible when and as required. We dont have to go through the hassle of checking it manually on a spreadsheet or physically that could save time and human resource.
15 August 2023
Reply from Sortly
Hi there!
Thank you so much for your positive review of Sortly! We greatly appreciate you taking the time to share your feedback and your kind words about our product.
If you have any questions or suggestions, email us at support@sortly.com!
It does not hold my entire inventory
It does not hold my entire inventory. Help to resolve the problem was not addressed
16 August 2023
Reply from Sortly
Hi Denise,
Thank you for taking the time to review Sortly! Your feedback is very important to us.
We would love to help you address your inventory concerns and provide a resolution. Please email us at support@sortly.com so we can further assist.
Reply from Sortly
Hey Kath,
Thank you so much for your positive review of Sortly and our support team! We greatly appreciate you taking the time to share your feedback and your kind words about our product.
Why sortly is perfect for any type of business
Sortly provides a much easier way to keep track of all items under your control. It provides a much easier way to track because of the user-friendly interface which is pictures plus information. Pictures makes it easier to identify and specify items which is an improvement to inventory management.
15 August 2023
Reply from Sortly
Hi there,
Thank you for your positive review of Sortly! We are delighted to hear that our app has helped you stay organized and productive.
If you have any questions or suggestions, just send us an email - support@sortly.com!
Reply from Sortly
Hi Kyle,
Thank you so much for your positive review of Sortly! We greatly appreciate you taking the time to share your feedback and your kind words about our product.
If you have any questions or suggestions, just send us an email - support@sortly.com!
Brilliant inventory app
Brilliant inventory app. Easy to use. Reasonably priced and customer service response time is tip top 👍would highly recommend.
15 August 2023
Reply from Sortly
Hi there!
Thank you for your amazing review of Sortly! Your feedback is very important to us. We're thrilled to hear that Sortly is helping you stay on top of things and that our support team is exceeding your expectations!
Sortly is so user friendly and intuitive
Sortly is so user friendly and intuitive that I was able to streamline our entire warehouse operation in just a few short weeks.
16 August 2023
Reply from Sortly
Hi Derrick,
Thank you for your amazing review of Sortly! We're happy to hear it's helped you stay efficient.
Don't hesitate to reach out if you need anything at support@sortly.com!
Reply from Sortly
Hi Mauro,
Thank you for taking the time to review Sortly! Your feedback is very important to us. We're happy to hear that you are enjoying the software.
I’ll pass your feedback about pricing and plans to our Leadership team.
Don't hesitate to reach out if you need anything at support@sortly.com!
0 Communication/Response
No communication between tickets, as soon as you are sold the program, the responses slow down to a halt. we have open items from several weeks that have had no response.
16 August 2023
Reply from Sortly
Hi Jonathan,
We appreciate you bringing this to our attention, and we would love the chance to make this right for you.
Please reach out to us at support@sortly.com and we will look into this right away.
Great program with few downsides
The software/ website is really solid. The customer service is also amazing. The only down side it on the accounting side. We use it for tracking a large amount of SKU's. The program tracks all of the movement with custom UPC's. You can also link other upc's to the items as well.
16 August 2023
Reply from Sortly
Hi Kevin,
Thank you for taking the time to review Sortly! We're thrilled to hear that Sortly is helping you stay on top of things and that our support team is exceeding your expectations!
I’ll pass your feedback about offering accounting features along to our Product team. You can also submit feature requests in the app by clicking on Product News on the left menu!
Don't hesitate to reach out if you need anything at support@sortly.com.
Works how advertised and does what i…
Works how advertised and does what i need it to do.
Software is easy to navigate and easier to use.
16 August 2023
Reply from Sortly
Hey Chad,
We appreciate your fantastic review of Sortly! It's great to know that our product has helped you stay organized and productive.
If you have any questions or suggestions, just send us an email - support@sortly.com!
Reply from Sortly
Hi there,
Thank you for your positive review of Sortly! We're glad you are finding it easy to use.
Don't hesitate to reach out if you need anything at support@sortly.com!
Perfect for mid-sized business
I've had the privilege of helping implement Sortly at a mid-sized Manufacturing business. Our goal was to gain real-time visibility to our inventory and provide an easy, intuitive user experience for our stock room employees here. Sortly has lived up to both of our expectations- providing excellent real-time information on our inventory, while being easy to implement and to use.
16 August 2023
Reply from Sortly
Hi Mark,
Thank you for your amazing review of Sortly! We're happy to hear it's helped you stay efficient and give you better visibility of your inventory in real-time.
Don't hesitate to reach out if you need anything at support@sortly.com!
Sortly to manage our museum objects
We use Sortly to manage our museum objects inventory. Next to the use of barcode, we can add foto's of an object to the registration and search full text on barcodes and description. Better still, Sortie works on your regular smartphone. It works very well. Of course, there are some things left to be desired but isn't there always?
15 August 2023
Reply from Sortly
Hi Jeroen,
Thank you for sharing your positive review of Sortly! We are thrilled to hear that our app has helped you stay organized and productive.
If you have any questions or suggestions, just send us an email - support@sortly.com
Absolutely happy and satisfied using Sortly
So far very happy using Sortly. Thank you very much team Sortly for the great app and excellent support .
15 August 2023
Reply from Sortly
Hi Mohan,
Thank you so much for your positive review of Sortly! We greatly appreciate you taking the time to share your feedback and your kind words about our product.
If you have any questions or suggestions, just send us an email - support@sortly.com!
What's not to like...
Sortly is a great inventory system. Complete organization at your finger tips & user-friendly!
16 August 2023
Reply from Sortly
Hey Cassandra,
We appreciate your fantastic review of Sortly! It's great to know that our product has helped you stay organized and productive.
If you have any questions or suggestions, just send us an email - support@sortly.com!
couldnt hate this more
couldnt hate this more. Its impossible for me to get you to cancel my account and stop chargning me terrible scam m
16 August 2023
Reply from Sortly
Hi Ryan,
We are so sorry to hear that you're having trouble canceling your account. We can definitely take care of this for you. Please email us at support@sortly.com and we will assist immediately.
The photos view and ability to organize…
The photos view and ability to organize data any way you want is amazing. Very user friendly and organized.
16 August 2023
Reply from Sortly
Hi Shannon,
Thank you for your awesome review of Sortly! We're thrilled to hear it's helped you stay efficient and on top of things.
If you have any questions or suggestions, just send us an email - support@sortly.com!
Reply from Sortly
Hi Luis,
Thank you for your amazing review of Sortly! Your feedback is very important to us. We're thrilled to hear that Sortly is helping you stay on top of things.
If you have any questions or suggestions, just send us an email - support@sortly.com!
Getting too expensive
It’s a great app, but I’m starting to feel like they are trying to get every penny out of me.
I’ve been with them for years and the price is just keep going up.
Eventually, I will be looking for a new app
24 April 2023
Reply from Sortly
Hello, Jeff. We are so sorry to hear you are unsatisfied with Sortly. If you’d like to start a conversation with our customer experience team, please reach out to us at support@sortly.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.