Soto Gardens  Reviews 

1,054
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the plants arrive in wonderful condition, protected by exceptionally secure and careful packaging that prevents any damage. People also love the seamless online ordering experience, finding the website very intuitive alongside exceptionally helpful pre-delivery communication and support. Some reviewers were not happy with occasional delivery delays, long transit times, or unexpected handling issues caused by third-party couriers. Consumers additionally mentioned minor drawbacks like rigid delivery schedules that do not accommodate working hours well. A few buyers also noted minor suggestions regarding packaging materials or initial confusion with plant naming guides.

What people talk about most

Product

Customers report overall satisfaction and delight with the product quality, noting that items arrive healthy... See more

Quality

Reviewers mention positive feedback about quality, noting that the plants arrive healthy, robust, and... See more

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and on time.... See more

Order

Users describe positive interactions with order, highlighting the simple website experience and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a keen gardener but have only just come across this company. Ordered 3 x Agapanthus - impressed with their speedy and personal customer service and also with the plants when they arrived - exactl... See more

Rated 5 out of 5 stars

Bought 8 metres of narrow planting and am a very happy customer Got some great help before delivery within alternative planting options All arrived very well packaged and in top condition Would... See more

Rated 5 out of 5 stars

After having our bamboo removed, we needed to replant the area and decided to go with Soto Gardens. Their Soto Green – Shade – Narrow was absolutely perfect for the slim border we needed to fill.... See more

Rated 5 out of 5 stars

Good quality plants , bought Peony Shirley temple, white Foxgloves and Genum Mai Tai. Information easily available with the plant about caring instructions. Easy to order, transported in pots an... See more


Company details

  1. #55 of 187 best companies in Garden centre
  2. #10 of 42 best companies in Flower Delivery
  3. #7 of 13 best companies in Flower designer
  4. #8 of 32 best companies in Flower market
  5. #22 of 99 best companies in Garden
  6. #7 of 22 best companies in Wholesale Plant Nursery

Written by the company

An edit of stylish garden looks delivered to your door, tailored to your garden conditions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,054)

277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic purchase, very happy

Really pleased with our Kentish palm. Incredibly well packaged and totally intact upon receiving it through the post. It was already watered and secured so a simple job to transfer to its new home pot.
5 stars not enough really, would award a 10 if I could.

9 February 2026
Rated 5 out of 5 stars

For the second consecutive year

For the second consecutive year, we've purchased our tree from Soto, and both experiences have been excellent. The service is fantastic, with delivery arranged beforehand and punctual every time. We appreciate it and wish everyone at Soto Gardens a merry Christmas!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

The best Christmas tree I’ve ever…

The best Christmas tree I’ve ever bought. Absolutely beautiful tree fantastic quality. It’s hardly dropped any needles after 3 weeks in a heated room the tree is still going strong not dried out at all it’s still a rich deep green. I’m so pleased with it.

18 December 2025
Rated 5 out of 5 stars

The Perfect Christmas Tree

The blue spruce Christmas Tree was bigger than I expected. Not too big. Just bigger. It has a classic Christmas Tree shape. I decorated it with traditional Scandinavian straw decorations and it is most attractive. The Bergs Copenhagen pot is exceptionally well made and compliments the tree beautifully. Both items arrived securely and quickly.

4 December 2025
Rated 5 out of 5 stars

Perfect!

Perfect! I ordered a Nordman Fir tree (6-7ft) and it arrived in perfect condition. I also bought the brass tree skirt, again a perfect addition and worth the money. It's the second time I've ordered my Christmas tree from SOTO and would thoroughly recommend.

7 December 2025
Rated 5 out of 5 stars

Perfect Xmas Gift

I ordered a beautiful hellebore winter pot kit for my mum. She loved it! The plants were so fresh and the whole thing looks beautiful. Delivery was easy even though I accidentally put the wrong address- the team changed it quickly for me.

4 December 2025

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