Sotra.co B.V Reviews 431

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Unfortunately I did not have a pleasant experience with them. the abayas I have received were 100% made of polyester and way too overpriced for this kind of fabric. I wanted to send the package back b... See more

Company replied

Rated 1 out of 5 stars

When I started ordering at Sotra I was very impressed by their product quality. However, their customer service is terrible. They don't inform you of anything, they reply very late and the worst of... See more

Company replied

Rated 3 out of 5 stars

I really like their clothes and materials. But I can't say the same about the the delivery times and return method as I got one of the clothes stained and damaged, yes they answered my emails and refe... See more

Rated 2 out of 5 stars

Its been over a week and i have not recieved shipping details yet. I feel a bit lost and feel to contact paypale already but i will another couple of days to see if i dont recieve shipping details and... See more

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1.8

Poor

TrustScore 2 out of 5

431 reviews

5-star
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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I am dissappointed

I am dissappointed. :( It is good quality fabric but sewing is bad. My dress came shorter, some hijabs were nice, but some were too thick

11 October 2021
Rated 5 out of 5 stars

JUST PERFECT!

Assalamu aleikom wa rahmatullahi wa barakatuh. It was my first time ordering from Sotra and everything was really perfect. It arrived very quickly, the fabric and the colours are wonderful, even the smell inside the box, ma shaa Allah. T
Just to say something, I missed paying by card. This was quite an issue because I had to borrow a Paypal account (I don't want to have one).
Jazak Allahu khayran!

9 October 2021
Rated 5 out of 5 stars

Great

Great service. Takes a bit of time because I order internationally but it is worth it. The material is amazing! Allahumma barik

9 October 2021
Rated 5 out of 5 stars

Ma shaa Allah

Ma shaa Allah, as usual my garments are top quality, from the material, to the modest cut, and the craftsmanship of the seamstress is divine! The service and delivery was super fast and convenient. I love every piece.

29 September 2021
Rated 5 out of 5 stars

Mashallah❤️

Mashallah the abayas and khimars are sooo beautiful!! I’m inlove with them❤️😍😍 everything was perfect!🥰🥰

27 September 2021
Rated 5 out of 5 stars

best quality, just happy happy happy alhamdulillah

I love that Sotra has a pay later service. Now quality wise: I have ordered a khimar and it is the most beautiful khimar ever! Even though, it is made out of Polyester it is soft, even silky-like and most importantly thin! It's prefect for summer (and of course winter). I will definitely buy some more in shaa Allah! I am very happy with my order. Feeling very blessed having companies around me that do not overpriced their products but still offer such great quality. Alhamdulillah! You have just won a new customer!

24 September 2021
Rated 2 out of 5 stars

Because you are responsible for the…

Because you are responsible for the return costs of the packages :/

also the color of the khimar i got, was‘nt the same like in the picture.

21 September 2021
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Reply from Sotra.co B.V

Salaamoe alaikoem Aya,

We don't understand your review. You ordered a abaya and asked us to cancel it because you made a mistake. We responded to you and canceled your order as you have asked. So, we really don't understand what you have mentioned in the review and why you gave us 2 stars. If you have any questions please send us an email to mail@sotra.co.

Rated 1 out of 5 stars

Don’t waste your time and money

I ordered item about month ago and I still didn’t get it and I emailed them a lot of times they never replied, they are very bad at customer service and they don’t respect they customers all they do is take your money and ignore you. I will not recommended to anyone to buy it please don’t waste your time and money with this website it’s not trustworthy.😡

21 September 2021
Rated 5 out of 5 stars

Happy customer

Everything was great, ordering was easy and the delivery was very fast. The abaya’s did not disappoint at all they are beautiful and are made of very nice fabrics. Keep up the good work!

17 September 2021

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