Soul Drifter Guitars Reviews 

387
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including specialized and often hard-to-find guitar parts, which significantly improve their instruments. People frequently highlight the exceptional speed of delivery, even for international orders, noting that items arrive quickly and are well-packaged. Many reviewers also commend the excellent customer service, characterized by prompt, knowledgeable, and helpful communication from the team. However, some customers also noted occasional issues with delivery times, particularly once parcels reached their local postal services in certain regions, leading to unexpected delays and difficulties with tracking updates.

What people talk about most

Product

Clients share positive opinions on product quality, often highlighting items like the Pure Tone Multi-Contact... See more

Delivery service

Consumers consistently report positive experiences with delivery services, frequently highlighting the speed... See more

Quality

Customers had positive experiences with quality, frequently highlighting the very good and excellent quality... See more

Service

Customers consistently note positive experiences with service, frequently highlighting excellent, fast, and... See more

Order

Reviewers mention positive feedback about order, with many customers praising the fast processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very prompt service, packed and booked an hour after placing the order, delivered in NZ a week later. Client is very happy with the new pots in his Jazzmaster. Definitely recommend Soul Drifter Guitar... See more

Rated 5 out of 5 stars

Soul Drifter Guitars is legit and I am Happy with all my purchases. Fast delivery via AusPost( no tracking number though). Will be buying more guitar plectrums from them . Cheers

Rated 5 out of 5 stars

I have so much love for Soul Drifter Guitars. Excellent, responsive, and friendly customer service. When you speak to the owners you know they're passionate about what they do. Outstanding quality at... See more

Rated 5 out of 5 stars

I have made quite a few purchases with Soul Drifter Guitars and each time I am impressed with the quality, price and speed of delivery. To top it off Ricardo is always prompt with his replies to my qu... See more


Company details

  1. Musical instrument shop

Written by the company

Unique and vintage guitars and basses in Sydney Australia. Premium instrument accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

387 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(387)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

Order placed weeks ago

Order placed weeks ago, for local delivery. Still hasn’t arrived.
No number to call for service.

29 March 2026
Soul Drifter Guitars logo

Reply from Soul Drifter Guitars

Hi Jay - I just left a voicemail on the number attached to your order. You had selected an untracked shipping method and got in touch with us last week to raise this issue. We asked that you give it a couple of days and let us know if it wasn't delivered then so we can send out a new one. Please call us back so we can confirm your address and do that.

There is a chat widget (which you used) on the website, email that you can respond from your order confirmation and contact information including phone number also listed on the Trustpilot page. You now also have a voicemail you can call us back from.

Rated 4 out of 5 stars

Title: Great seller, but disappointed with the Pyramid Black Wires

Title: Great seller, but disappointed with the Pyramid Black Wires

"Regarding the seller, Soul Drifter Guitars: Excellent service, very professional and fast shipping. Order #4577 arrived quickly via Australia Post.

However, I am disappointed with the Pyramid Black Wires strings. They are quite expensive, and the quality did not meet my expectations: the high E (.010) string broke within the first hour of playing. Also, the black coating started fading away after only 30 minutes. While the sound is nice, the quality-to-price ratio is poor. I recommend this shop, but I would suggest avoiding this specific string set."

8 January 2026
Rated 4 out of 5 stars

I purchased the red titanium set for my…

I purchased the red titanium set for my Gotoh bridge and the string lock screws are already scratched up. I purchased a purple set last year and they are fantastic but the red set seems different, it’s more like a coating than the purple. The purple is more like an anodized screw while the red is colored and then has a clear coat over it. I probably would have bought a different color if I’d known how easily they scratched in red. It would also be nice if the fine tuner screws came with new retainers as the original ones broke when I removed them to install the red ones. No fault of soul drifter just would be a nice gesture to be able to reinstall them.

26 February 2026
Soul Drifter Guitars logo

Reply from Soul Drifter Guitars

Thanks for the feedback J! We've emailed you separately to try and fix this issue up for you.

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