Soulmatestory Reviews 18

Can I even give this zero stars? It's an outright scam! I paid £30, and now I regret spending that much on what was just a joke. Honestly, my curiosity got the better of me. Gave me a picture of a skinny, handsome Caucasian male. Very unrealistic 🙄

An app update requested new permissions accessing my contacts and media without notifying me beforehand.

Tried to change my payment method minutes after purchase, but support insisted nothing could be changed once an order is placed.

Loyalty reward codes expired overnight, with no reminder or warning emails. Support said they could not reactivate them.

Biometric login was made mandatory, but would not recognize my fingerprint. Support had no workaround and I was locked out.

I referred friends, watched rewards accrue, but before I could redeem, a policy changed and all my points vanished.

Their check-in system rejected my valid QR code at the door. No on-site help, support only said restart app which did not work.

If I did not reply within 24 hours, my support tickets closed automatically, forcing me to start again and lose my place in queue.

I tried to buy during a one-hour flash sale, but the buy button was broken. Support just said try again later, but I missed out.

Attempts to unsubscribe from marketing emails were repeatedly blocked by automated systems, requiring many frustrating calls.

Returned products were either lost or sat unprocessed for weeks, with support unable to provide satisfactory updates.

Support option were not accessible for people with disabilities, making it very hard for me to get the help I needed.

I submitted refund requests several times, but they were either ignored or dragged out with no clear timeline.

My subscription terms changed suddenly, resulting in higher fees and lost features I relied on, with zero prior warning.

I was accidentally charged twice, and getting a refund took over a month, which really stressed me out financially.

My order was late by a week, and I got no proactive updates, I had to call multiple times for status, causing frustration.

Even with updated systems, I waited over 20 minutes on hold just to reach a representative, which felt unacceptable.

Features I used regularly were removed suddenly without explanation or compensation, disrupting my experience.