Soulvegan Bakery logo
Visit website

Soulvegan Bakery Reviews 12

•
TrustScore 4 out of 5

4.1

Bakery
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bakery

Written by the company

When it comes to cake, we firmly believe that every bite should taste divine. Whether your enjoying a midweek indulgence, treating friends to that perfect after lunch treat, or simply indulging yourself - cake is always worth doing well.Thats why every Soulvegan cake is perfectly handcrafted, using only the finest plant based ingredients.From our famous Gooey Chocolate Brownies to our Almond Butter Crunch Bronuts, and our Chocolate Orange Brownies, made with real fruit, we're devoted to making seriously delicious vegan baked goods, with gluten free options available. Led by chocolatier and head cake-maker Emma, Soulvegan was born from a confessed chocoholic spreading her love of cruelty free baking.

Contact info

4.1

Great

TrustScore 4 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Do not order for delivery!!

Do not order for delivery!!! They will mess it up. Guess I'll never know what they actually taste like. But if the same care that is put into customer service is put into baking I'm sure not good! The owner of this business has been unhelpful and accepts no responsibility. Do not order from them unless you're happy to waste money and energy.

5 July 2022
Unprompted review
Soulvegan Bakery logo

Reply from Soulvegan Bakery

Hi Claire thanks for your feedback. However you are failing to add to your feedback that delivery was attempted and no one was available to sign and receive for the order. It’s so easy to try and mislead future customers by leaving a one star ⭐️ review. We contacted you to let you know what happened with the delivery within 24hrs. As our FAQ's state:
All Soulvegan's vegan bakes are handmade to order.
Standard delivery - Please allow 2/3 working days (Monday - Thursday for your order to be dispatched, once dispatched we use tracked Royal Mail 1st class signed for ( taking 1-2 days ) which requires a signature, so there will need to be somebody in to receive. This service helps us track and locate items dispatched with a signature. Once dispatched you will receive a dispatch email with attached tracking info.
*Please note if there is no one in to receive and sign for the parcel, it is the responsibility of the person who ordered the item to rearrange delivery using the tracking number, which you can find attached to the dispatch email we send on the day of dispatch, we take no responsibility for no one being present at the delivery address.

Unfortunately Claire we cannot be responsible for someone not being at the delivery address to sign and receive for the delivery, this is the sole responsibility of the person making the order. We recommend to all our customer to read all the delivery information before placing an order so they are aware of the process from start to finish.

Somethings are out of our control unfortunately, our customer service followed all our company policy's and we did our best to make sure the order arrived on time.

Kind wishes
Lucy

Customer Service

Rated 5 out of 5 stars

Omg these are heavenly!

Omg these are heavenly!! So so delicious and also vegan and gluten free 😍 My husband loves them too! Couldn’t recommend them more ❤️

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous!

As someone who is gluten /dairy free and likes to reduce my refined sugar when I found soul vegan bakery my dreams came true!

Once a month a delicious box of bronut treats pops through my letterbox and I just love them.

It’s the highlight of my month ( treat wise!) 💕💕💕

Thank you Emma!

14 February 2022
Unprompted review
Rated 5 out of 5 stars

You need to try these bronuts!

The most delicious vegan, gluten free and refined sugar free bronuts and brownies using the best combination of flavours. An efficient postal service..I love opening my delivery box as a mid-week treat when working from home..they look so pretty too.. almost too pretty to eat!🤩 if you can resist not eating them all they are freezable too!

8 February 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love this bakery

I absolutely love this bakery. Not only do they cater for my gluten and dairy free requirements, they are also delicious! Each cake/bronut/brownie is a work of art, the boxes are so pretty! I was sent my first box as a birthday present and I’ve ordered two more boxes since. Ordering is easy, and you have choices on postage speed. They have all arrived in perfect shape. Absolutely try these!!

4 February 2022
Unprompted review
Rated 5 out of 5 stars

The BEST vegan bronuts

The BEST vegan bronuts 😍😍 Not only do they look incredible but they taste amazing! You can tell so much love and passion goes into baking every single box. I can’t wait to try more flavours!

3 February 2022
Unprompted review
Rated 5 out of 5 stars

We stock Soul Vegan Brownies and…

We stock Soul Vegan Brownies and Bronuts at our cafe and everybody LOVES them! Not only do they taste amazing but they are also presented so well- we have lots of customers buying them to give to friends as gifts. We cant-'t get enough. Emma is wonderful to work with and always a sunshine presence in the cafe. Thank you so much for your delicious treats!

3 February 2022
Unprompted review
Rated 5 out of 5 stars

I can’t get over how amazing the…

I can’t get over how amazing the Soulvegan bronuts are! They’re 5* quality and I would highly recommend to anyone who is thinking to order! The bronuts not only taste extremely delicious but the presentation is second to none. When placing the order the customer service team were very quick to answer a few queries that I had and were very professional. I cannot wait for my next delivery after subscribing to their monthly box!

17 January 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look