Sound-Affair Reviews 420

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, honesty, and helpfulness, making interactions pleasant and straightforward. People are very satisfied with the service, highlighting the efficiency, quick responses, and smooth process for both selling and buying equipment. The pricing is considered fair, and the payment process is quick and reliable, with many appreciating immediate bank transfers. However, some customers also noted issues with product functionality upon delivery, requiring returns and leading to a more prolonged resolution process. Additionally, a few people mentioned discrepancies in shipping costs.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the excellent quality and condition of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent, professional, and... See more

Price

People report positive experiences with price. Customers consistently mention receiving fair and good prices... See more

Payment

Reviewers mention positive feedback about payment. Customers consistently report quick and instant payments,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold my beogram 7000/4500 turntable to sound affairs,a good price agreed, Equipment picked up by james at a convenient day and time. Money transferred and recieved straight away before james left m... See more

Rated 5 out of 5 stars

Honestly brilliant - AI suggested this company might be interested in my old B&O cd player that had been under a blanket in my garage for about 5yrs! Finally, we’re doing a big reorg and decided to “... See more

Rated 5 out of 5 stars

I contacted Sound-Affair through their website to see if they'd be interested in purchasing my old B&O hifi. They responded promptly and after sending them through a few photos they came back with an... See more

Rated 5 out of 5 stars

Had some old B&O speakers and HiFi system. The whole process was simple - all I needed to do was to email pictures of the items and I was given a quote which was honoured upon collection. James was su... See more


4.9

Excellent

TrustScore 5 out of 5

420 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sound-Afair...A 5 Star Experience

If you are looking to purchase Bang &Olufsen products, look no further! Sound-Affair exceeded my expectations. I purchased used beolab 18 speakers and they came in like new condition. They were packaged in the original packaging, they looked brand new. I was even asked what I would be connecting the speakers to and was given speakers cables with the speakers. I would highly recommend!

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Seamless and pleasurable experience

What a seamless and pleasurable experience, offered a great price and transferred the money immediately.

James collected the goods didn't need any help carrying the equipment to his vehicle, and arrived when he said he would. Clearly understands this product well, will do business again great company!!

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Excellent experience. James was communicative, knowledgable and fair throughout the process. Displayed great expertise and was a pleasure to deal with.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Purchase Experience

I purchased a pair of Beolab 9 speakers from James, who was always ready to answer my queries, as well as my request to customise the speaker color.
I was initially skeptical how such moderately sized speakers can be shipped safely to Singapore, but they arrived very well packaged and in great condition.
Will definitely recommend Sound Affair to anyone looking to purchase pre-loved B&O products.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Great place to buy B&O from

Just purchased a 9000 CD player together with stand and a 4500 turntable, having previously purchased a pair of 8000 speakers from Sound Affair a couple of years ago. The quality of equipment, considering the age, is amazing. James was very helpful throughout the buying process and also when I had a couple of questions installing. Would definitely recommend Sound Affair if you are looking for quality B&O products.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

James did exactly as he said he would

James did exactly as he said he would. He turned up on time, was cheerful and knowledgeable of all things B & O. Payment for my old equipment was made on site directly into my bank account.

I wish l had more stuff to sell as l would definitely use them again

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service from…

Excellent and efficient service from James at Sound Affairs. The instructions on how to pack up our old system and the courier collection was spot on. Money received in my account as soon as they had tested everything was working. Would highly recommend.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Bought & Sold - Brilliant Experience

We had a BeoSound 3000 that needed a laser. We were looking for a solution for it when we found Sound-Affair.
James has been brilliant - we purchased a BeoSound 3200 which looks like new, for a fair price.
We then used the packaging to courier the old one to Sound-Affair and received payment the day they received our bank details.
Couldn't have been easier!

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

James was very helpful and came back to me quickly from the first enquiry. I thought that the price I was offered for my sound system was fair and the process of selling it was very easy. I would happily recommend Sound Affair to anyone.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Sold my B&O 9000 and speaker system.

Sold my B&O 9000 and speaker system to these guys. From start to finish they were brilliant.
They kept on constant touch explaining what was happening, sent me packing supplies for the speakers and 9000 base. They could not do enough.
Extremely efficient, professional and trustworthy.

31 May 2023
Unprompted review
Rated 5 out of 5 stars

Original aerial for Beocentre 2300…

I had been looking for an authentic aerial for my Beosystem 2300 so it was great to see one advertised, so I bought it. Delivery delay due to holiday but excellent communication straight away. Item arrived the following day, really happy with my purchase. A+++ seller.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Sold B&O equipment to Sound Affair

We had some old B&O equipment laying around that we found no use for. Sound-Affair provided a quick quote to buy them, once approved picked up the next day with funds in hand immediately. Great group of people, speedy interaction and excellent service. Would recommend to anyone.

18 May 2023
Unprompted review

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