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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, competitive pricing, and high quality of items. Many people highlight the prompt and secure delivery service, often noting that products arrive well-packaged and in excellent condition. The service is frequently described as first-class, with staff being helpful and communicative, making the purchasing experience pleasant. However, some customers also noted issues with product descriptions not fully detailing cosmetic damage or fret wear on pre-owned guitars. A few other people also felt that some guitars required significant setup adjustments upon arrival, and in one instance, a customer reported a problem with a truss rod that they believed should have been checked prior to trade.

What people talk about most

Product

Customers consistently note positive experiences with product quality and delivery. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality. Many customers received products in great condition, with... See more

Price

Clients share positive opinions on price, consistently highlighting great and reasonable prices, with many... See more

Service

People report positive experiences with service. Customers consistently praise the helpful staff, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful guitar, which was promptly delivered and nicely packed. I'm also selling two of my guitars through the shop. The offer was fairly priced and the process easy and smooth. Communi... See more

Company replied

Rated 5 out of 5 stars

Bought a guitar from the website for my son's birthday, I had not noticed that it had tiny chip on it when looking at the pictures. I received an email advising me that it had a tiny chip on it along... See more

Company replied

Rated 5 out of 5 stars

I have purchased several guitars from Sound Affects and part-exchanged guitars in the process. Paul and the staff have been outstanding and what I like is that they allow you to take your time and exp... See more

Company replied

Rated 5 out of 5 stars

Amazing place to shop or get a guitar repaired. I brought in a Taylor acoustic with a manufacturing defect and a brand new, perfectly set up guitar was waiting at the shop in a matter of weeks.... See more

Company replied


Company details

  1. #16 of 49 best companies in Musical instrument shop

Written by the company

One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was traveling when I purchased a…

I was traveling when I purchased a pedal, so asked kindly if they could scheudle the delivery and they did. No issues, no worries. Friendly staff who are on top of it.

30 December 2024
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Reply from Sound Affects

Much appreciated.

Rated 1 out of 5 stars

Honesty is always the best policy......

I made an online enquiry on New Years Eve on a guitar reduced in the New Year sale and received a response almost immediately from a salesman confirming the spec and including photos. Placed my order online and received all the relevant confirmation emails. Fast forward to 2nd Jan where I receive a clinical, terse email from Paul (The MD) telling me that the guitar I had bought online had in fact ' sold in store on New Years Eve and sadly was not taken out of stock' and that my order had been cancelled. After a few email exchanges where several anomalies in his reasons were unpicked, it became apparent that they had obviously reduced the guitar too much which was the real reason why the order was cancelled. If that had been the initial email and they had held their hands up and been honest I probably would have said ok and still bought it anyway. It's a shame as up until then I had great service!

2 January 2025
Unprompted review
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Reply from Sound Affects

Apologies again for the inconvenience here.
Our pre-owned items are one of a kind. On this occasion the guitar sold in store and we failed to take it out of stock on our website before we closed for New Year. The guitar was part of our New Years sale and was only reduced hours before it sold.
It is often the case when we run a sale.
We get new stock all the time so keep an eye on our site and let me know if you spot anything you are interested in.

Regards
Paul

Rated 5 out of 5 stars

Helped bring my guitar back from the dead

I had an old acoustic guitar with a broken bridge and I took it in to Sound Affects to see if they could do anything with it. It was left with Rob, the shop's Guitar Tech, and I have to say he did an outstanding job.

It quickly became apparent that the job was far more complicated than I had anticipated, but Rob was adamant that he would not let the guitar die.

He did everything he could, and went above and beyond to get the guitar in a playable condition. The guitar now sounds and plays better than I ever thought it could.

If you need any work doing on your guitar, do not hesitate to take in to Sound Affects.

14 December 2024
Unprompted review
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Reply from Sound Affects

Thank you for the kind words Tom. Much appreciated.

Rated 2 out of 5 stars

The t-shirt arrived screwed up

The t-shirt arrived screwed up in the delivery bag. So when it arrived it looked cheep and creased - more thought needs to be added into how clothes arrive for the customers when being posted.

5 December 2024
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Reply from Sound Affects

Hello Jessica,
I am sorry to hear your item did not arrive safely.
All of our T-Shirts are in the sealed bags they come in.
We place them in a fly bag to post. Sounds as though it has become creased during transit.
We'd happily replace it for you if it is a gift.
Feel free to reach out if so.

paul@soundaffects.com

Rated 5 out of 5 stars

First time order from the US!

First time ordering here in the US from Sound Affects and the shipment came in super fast time. Good packaging as well. Would order from again!

30 November 2024
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Reply from Sound Affects

Much appreciated Chuck.

Rated 5 out of 5 stars

Fast & good!

Item arrived promptly & well packaged, sensibly reduced price.

25 November 2024
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Reply from Sound Affects

Much appreciated.

Rated 5 out of 5 stars

I am extremely happy with this guitar

I am extremely happy with this guitar. It came properly and carefully packed and when opened it revealed a beautiful guitar . Even though it was bought as used , it is in excellent condition ( as new) and the sund of it is amazing. Thank you for this brilliant buy.

5 November 2024
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Reply from Sound Affects

Thank you for taking the time to leave feedback!

Rated 5 out of 5 stars

Great service

Easy website to use.
Fast, efficient delivery and very well wrapped.
Guitar is a present for Xmas so not used yet but looks superb.

26 October 2024
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Reply from Sound Affects

Much appreciated.

Rated 5 out of 5 stars

Great service

Great service. The guitar was a great price and in excellent condition. It was delivered promptly and the communication was excellent throughout.

26 October 2024
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave feedback Graham.

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