Soundbrenner Reviews 663

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 561 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional sound quality and clarity of the products, often noting how well they separate frequencies and enhance their musical and gaming experiences. Many also highlight the excellent customer service, describing it as attentive, professional, and quick to resolve issues, even offering replacements without hesitation. The products are frequently lauded for their high build quality, comfortable fit, and reasonable pricing, making them a great value. However, some customers also noted issues with certain accessories, such as braided cables being too short or prone to tangling, and occasional problems with product packaging or initial shipments. A few other people also felt that the sound quality was mediocre, lacking detail or balance, and expressed dissatisfaction with the customer service experience, citing slow responses or unhelpful resolutions.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent sound quality, comfort, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the sound... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent and genuinely... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, attentive, and... See more

Price

Customers consistently note positive experiences with price, often finding products to be an excellent deal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did not receive the product I ordered, it was delivered to the wrong address, but the customer service was excellent. Resolved the issue quickly and now I have the product I ordered. There are... See more

Company replied

Rated 5 out of 5 stars

I’m a bass player in a classic rock band that recently converted to IEMs. I did a little research and it wasn’t long before I came to the SoundBrenner Wave at a very attractive price. They arrived sec... See more

Company replied

Rated 5 out of 5 stars

This IEM absolutely deserves the monitor name. The accoustic performance is fantastic and truly reflects the original sound. The only draw back, may be only with Asians, or those with small ear ducts.... See more

Company replied

Rated 5 out of 5 stars

I've been in the pro audio industry for over 40 years and dealt with a lot of companies - but never encountered better customer service / support than that provided by Soundbrenner. Obviously their I... See more

Company replied


Company details

  1. Electronics store
  2. Music shop
  3. Musical instrument shop
  4. Software company

Written by the company

Gear and apps that make your music practice addictive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

663 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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Rated 4 out of 5 stars

I have mixed feelings about this…

I have mixed feelings about this product. The IEM themselves are truly excellent. Absolute noise cancellation and reasonably comfortable to wear for long periods of time. I’d highly recommend them for that reason. However, in my opinion they are significantly let down by the braided cable. For one, the original is far too short. You end up nearly throttling yourself if your amp is further than a foot away. Indeed, they offer a longer version, and this does make a difference. But the second issue, and probably the worst, is that the lead tangles really easily and then is annoyingly tedious to untangle. I appreciate that braided cable is probably more resilient but I find it very irksome. But I am a grumpy old guitarist so maybe it’s a first world problem. The sales rep I spoke to was very helpful when there was a supply issue and it was resolved quickly without fuss. The lead notwithstanding, I’d buy these again.

21 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you for the thoughtful and honest feedback! I’m really glad to hear the IEMs themselves delivered on sound quality, isolation, and comfort.

I also appreciate you calling out the cable experience so clearly. That kind of real-world feedback is incredibly valuable to us. We chose a braided design for durability and stage reliability, but we understand it won’t be everyone’s preference, especially when it comes to tangling and length. Your note on the longer cable option is helpful context as well.

It’s great to hear our team was able to support you quickly when the supply issue came up. And the fact that you’d still consider buying them again means a lot.

Thanks again for taking the time to share such balanced feedback.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Time and time flow!

We love music, and time. This is a great evolution in zen. Time and pulse is beyond a cool idea it’s here my reality. Be good to it. Soundbrenner is high and good quality, and people here are cool. Let’s look after all of us this way…
One day we would love an indestructible time piece from Soundbrenner. One that breaks time, but importantly not the Soundbrenner time piece…Thank you Ethan and Florian.
One Love.

21 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for this beautiful and thoughtful message, Edward. It really means a lot to us.

I love how you described the connection between music, time, and flow. That is exactly the feeling we hope to support with our tools. Knowing that Pulse has become part of your reality and practice is incredibly rewarding for the whole team.

I will also pass your kind words along to Ethan. We truly appreciate your support, your perspective, and the positive energy you shared here.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

In Ears

I’ve tried a lot of in ears and never been a big fan. I’m more old school but after trying soundbrenner I am going to give them a shot. The fit and sound are really really good. When you open the box you can see the quality and professionalism that went into these! Thanks Soundbrenner!!!!!

19 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the kind words, Larry! I’m really glad you decided to give them a shot.

It’s great to hear that both the fit and sound won you over, especially coming from someone who wasn’t a big fan of in-ears before. And I appreciate you noticing the quality right from the unboxing. That first impression matters a lot to us.

Thanks again for your support and trust.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Great sound

Just received mine and used only once but I can tell they're great. As a worship leader , I like quality sound and Soundbrenner delivers. I'd recommend!

15 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much, Kenny! I’m really glad to hear your first impression has been such a positive one.

It means a lot coming from a worship leader who values sound quality. I hope they continue to serve you well in your setup and performances.

We truly appreciate your recommendation.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Wave Pro IEMs - Simply Incredible

I own 64 Audio custom 6Ts, so I wasn’t expecting a universal IEM in the $300‑ish range to compete, but the Wave Pro IEMs genuinely do. In some situations, especially when I’m singing, I actually prefer them. The sound is incredibly clear, balanced, and detailed in a way that feels natural and precise.

They also include a generous selection of ear tips. Finding the right fit makes a noticeable difference in comfort and bass response, so it’s worth taking a moment to dial that in.

I’ve already been recommending these to all my musician/vocalist friends. They outperform the Shure 215s by a mile, and at the sale price they’re only about $100 more - absolutely worth it for the jump in quality.

My order was backordered, but the customer service team kept me updated the entire time, which made the wait easy. From start to finish, the whole experience has been excellent.

The Wave Pro IEMs are simply incredible. I’m genuinely impressed.

14 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the thoughtful and detailed review, Jedidiah! It truly means a lot to hear this kind of feedback, especially from someone with experience using high-end custom IEMs like the 64 Audio 6Ts.

We’re thrilled that the Wave Pro holds its own in comparison and that it’s even become your preferred choice in some situations while singing. Achieving that level of clarity, balance, and natural detail was exactly what we set out to do.

I also really appreciate you pointing out the importance of dialing in the right ear tips. A proper fit can make a huge difference, and it’s great that you highlighted that for others. And thank you for recommending them to your fellow musicians and vocalists.

I’m glad our team was able to keep you updated during the backorder as well. Your patience and support mean a lot to us.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Prompt Courteous and Professional along…

Prompt Courteous and Professional along with a great product and competitive price. The wave pro gives absolute clear undistorted sound that allows me to focus on my performance as a bass player in classic rock band. Go get yourself a pair and you'll see what I'm talking about.

21 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you very much for the kind review, Frank! I’m really glad to hear the Wave Pros are helping you focus on your performance.

Clear, undistorted monitoring is especially important for bass players, so it’s great to know they’re delivering the clarity you need in your band setup. We also truly appreciate your kind words about our support and pricing.

Thanks again for the recommendation and for being part of the Soundbrenner community.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

These are my first set of IEM's and I am pleased.

These are my first set of IEM's. I'm very pleased with them. They are worth paying $349 for them. I have been enjoying a variety of genres of music using them. I plan to stay updated with new products coming from Soundbrenner. I hope this review advises you well on your next purchase.

Also Soundbrenner have excellent customer service. So any issues you may have will be dealt with professionally and with respect.

24 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you very much for the thoughtful review, Conor! I’m really glad to hear your first experience with IEMs has been such a positive one.

It’s great that you’re enjoying them across different genres of music. That versatility is something we work hard to achieve with the tuning. Your kind words about our customer service also mean a lot to the whole team.

Thanks again for your support and for sharing your experience.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Soundbrenner Wave IEM 👍

I had several issues that I needed assistants with and Ethan was a tremendous help answering my questions and gave me some helpful suggestions on how to get the most out of their IEM that made my listing experience even better. I definitely recommend the Soundbrenner Wave IEM a solid product that works great for not only musical applications but also for gaming. They give you several ear tips to chose from and I'm probably going to purchase their mic boom for voice chat. Thanks again Ethen for the thumbs up support! Best regard.

11 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the kind review, Nate! I’m really glad Ethan was able to help you get the most out of your Wave IEMs.

It’s great to hear they’re working well for both music and gaming, and that the different ear tip options helped you dial in the listening experience. I’ll be sure to pass your thanks along to Ethan.

If you decide to try the mic boom for voice chat, I hope it serves you just as well.

Best regards,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Pro Use Review

UNMATCHED, AMAZING, CLEAR, BALANCED sound quality!!! I can't get over it!!! I'm telling everyone!!!

SUPER LIGHT cable and AMAZING FIT with an additional little tab to help keep the bud in your ear. The tab may also divert sweat. The cable is light like a string on a hoodie.

I've been using mine as a drummer and guitarist. I sweat and put my equipment through hell. I am going to beat the hell out of this thing and will get back to update if there's an issue. If you don't see anything, buy these!!!

I've used Shure 215s that sound great but the small tube got easily built up with ear wax. SOUNDBRENNER bus have a metal screen over a bigger tube to help with maintenance.

I've used the Yamaha brand that cost almost $400 and have had nothing but constant cable issues. Nothing worse than having your IEM cut on and off while you try to sing. Absolute junk! SOUNDBRENNER has an updated cable 2 pin connection that snaps in and seals the wiring. This offers sweat protection and solid connection to the input cable.

Another thing... The order process was EASY AND FAST. Easy to track my order with follow up emails. The packaging is solid, efficient and intuitive for assembly. It made the excitement of my purchase even better.

Again... THESE SOUND SOOOO GOOD!!
🤟😎

13 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the incredibly detailed review, Trent! Reading feedback like this truly makes our whole team proud.

It’s fantastic to hear how well the Wave Pros are performing for you as both a drummer and guitarist. We designed them to handle exactly the kind of real-world conditions you described, including sweat, heavy use, and long sessions on stage. Your comments about the fit, cable design, and maintenance-friendly nozzle are especially appreciated because those details often matter most to working musicians.

I’m also glad to hear the ordering experience and packaging made a good first impression. We put a lot of thought into making that process smooth and intuitive from the start.

Thanks again for taking the time to share such a thorough review and for recommending them to others.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Excellent experience

The IEM's I bought are excellent, I love them.

I had a small issue when I received them, but the issue was dealt with straight away with no fuss.

31 January 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the kind feedback, Graham! I’m really glad to hear you’re enjoying the IEMs.

And I’m especially pleased our team was able to resolve the issue quickly when they first arrived. We always aim to make things right as fast and smoothly as possible.

Thanks again for your support. It means a lot to us.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 4 out of 5 stars

Solid company, Great Product and Good Support.

Solid company, Great Product and Good Support. Looking fwd. to more great things from them.

12 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you very much for the kind words, Lyndon! We really appreciate your support.

It’s great to hear that you’re happy with the product and the support you received. We’re excited to keep building tools that help musicians and creators do what they love.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Amazing!!

Do the past 6 years I been using over the ear headsets for gaming. Been using the steel series nova pros and been looking for something that won’t hurt the ears over prolonged use. I been seeing ads for these IEMs and was very skeptical. Never heard of the company or anyone that use them. After about a week of going back and fourth on getting them or not, I pulled the trigger and bought them. The IEMs areso much better on the ears and can where them all day if wanted/needed. As for the sound quality they blow any headset I’ve ever had before out of the water. I can hear everything so crisp and clean. These headsets feel like it’s almost cheating at the game hearing everything so clear. Customer service is awesome and I bought it on a Sunday and I got them on a Wednesday.

Highly recommend these to anybody looking to make the switch to IEM’s or just want to overall better experience with sound.

4 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the fantastic review, Dennis! It means a lot that you gave the Waves a chance, especially after being skeptical at first.

We hear from many gamers who are switching from over-ear headsets to IEMs for comfort during long sessions, so it’s great to know they’re working well for you and staying comfortable even during extended play. And hearing that the clarity feels almost like “cheating” in-game is always a fun compliment.

We’re also glad the delivery and customer support lived up to expectations.

Thanks again for your support and recommendation.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

I first purchased the wave IEM…

I first purchased the wave IEM from soundbrenner by recommendation of a friend due to the price range of the product. And if I'm completely honest, I would have GLADLY paid more for what I received. I was blown away by the sound quality of the IEMs. Plus the braided cord just feels sturdy and robust allowing you to confidently use the product in the live setting it was designed for. I can't wait for my core 2 steel to arrive as it is on its way at the time of this review.

11 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the thoughtful review, Khang! I’m really glad to hear the Waves exceeded your expectations.

It’s great that the sound quality and the braided cable stood out to you. Durability and reliability in live settings are exactly what we designed them for, so your feedback means a lot.

I hope you enjoy the Core 2 Steel just as much once it arrives. We truly appreciate your support.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Awesome ear monitor devices and very…

Awesome ear monitor devices and very affordable and dependable

7 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the kind words, Iris! We’re really glad to hear you’re enjoying the monitors and finding them both dependable and affordable.

That balance between performance and accessibility is exactly what we aim for, so your feedback means a lot to our team.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

SoundBrenner …my new favorite ♥️

I have bought wave in ear monitors first from SoundBrenner and was astounded at the quality of these earphones. I use them during collaboration on FarPlay with musicians all over the US and the latency is minimal! After a few months in I decided to purchase the Flow microphone as I do not want to have the use any other audio contraptions. What a pleasure, it came with cables for every possible connection and it’s super easy to use. Plug it in select the microphone and off you go! 5 stars for soundBrenner as well as their customer service!

10 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the wonderful feedback! We’re thrilled to hear the Waves impressed you right from the start.

It’s great that they’re working so well for your collaborations on FarPlay and that the low latency is helping you connect with musicians across the US. I’m also glad the Flow microphone made things even easier with its flexible connections and simple setup.

We truly appreciate your support and are honored to be part of your music-making setup.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 4 out of 5 stars

Excellent IEM's

Great little tool to have with you for gigs, good sound but still able to have awareness of what's going on around you... great customer service when it was required

26 February 2026
Unprompted review
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Reply from Soundbrenner

Thank you for the great feedback, Sparky! We’re glad to hear the IEMs are serving you well for gigs.

Having clear sound while still maintaining awareness of your surroundings can be really important on stage, so it’s great to know they’re working well for your setup. We’re also happy our support team was there when you needed help.

We truly appreciate your support, and if you ever feel like we deserve that fifth star, we'd be super grateful for an updated review.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 1 out of 5 stars

Caveat Emptor

For starters, when the advertised price is $199, and you have an additional 20% code to apply, 1st clue is the price in the cart is now $233. And add-on after add-on offer in the cart--the SAME ITEM just purchased, but for triple the price? NOPE. Never again. No way to cancel the order (that I could find). They could be the best IEM's in the world, but I won't do business with a company like this.

9 March 2026
Unprompted review
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Reply from Soundbrenner

Hi Matt,

Thank you for taking the time to share your feedback. I’m sorry the pricing during checkout caused confusion.

The reason you saw two price changes is that the Wave Pro already had a product discount applied, and your 20% code stacked on top of that. In the cart, these appear as separate discounts, which can make the intermediate pricing look inconsistent even though the final price reflects both offers combined.

We certainly understand how that can be frustrating if it isn’t immediately clear, and we appreciate you pointing it out. Feedback like this helps us improve how pricing is presented during checkout.

If there is anything we can still help you with regarding your order, please feel free to reach out to our support team and we’ll be happy to assist. If you do end up liking the IEMs, though, we would be extremely grateful for an updated review.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Better than Therapy!!

I am a "lady of a certain" age, a retired writer/investigator, and a wanna-be violinist. I had no music lessons as a child, because--as my father explained to me--it would be a waste of money since I had no rhythm and was also pretty tone deaf. Times were tough back then.

I was 56 and grief-stricken when my father died, but also filled with a rage so severe, I ended up seeing a counselor to try to sort that out. Imagine my surprise to find myself on her couch one day, blubbering away about never having had music lessons when I was six. As she handed me a tissue, she suggested I stop whining about it and learn to play an instrument. Problem solved.

Well, not exactly. The violin is a seductive beast that has led to the downfall of many a pathetic soul before me. My puny attempts at making music seemed doomed from the start. My father was right.

Years pass. I take lessons, join groups, persevere. My intonation improves immensely. My rhythm continues to suck: the metronome is NOT my friend. I reach an uncertain plateau of mediocrity, a terminal second violinist, with no future, and then I discover the Soundbrenner Pulse.

It is not an exaggeration that this device and its associated Soundbrenner Plus software app made all the difference in my playing and motivation to practice. At last I could actually feel the rhythm, and stay into it and not let myself get distracted by the other musicians in our ensemble. I bought the Pulse in October, 2025, and made more progress in four months than I had in the last ten years of playing, and I was actually having fun!

Right up till I took delivery of my new iPhone 16e, and re-installed it's predecessor files on it, on March 4, 2026, many of which were automatically updated. Whoops! What's this? That's when i discovered I had accidentally bought two separate concurrent subscriptions to the Soundbrenner software, neither one of which recognized me any more, nor paired with my Pulse!

Late on the afternoon of March 4th, I contacted Soundbrenner to express my despair about a lot of matters: that the app no longer was the same and wouldn't pair, that it didn't recognize me, and had lost my history, that it appeared I had two overlapping subscriptions, the sky was falling, etc. etc. By 9:30 pm, I received a long, thoughtful, kind reply from a newbie support staff person "David", who provided a long list of precise suggestions. By the next morning, I had resolved the problem of getting the software to work and to pair with the Pulse, and to restore all my history, all of which was huge. I let "David" know I was pleased. By March 6th--also at his precise instruction--I was actually able to get Apple to refund the money for the second subscription I mistakenly took out (somehow?) My bank actually received the money. That was an astounding victory!! Thank-you, thank-you to "David" and "Florian" and "Ethan" and also "Sara" whom I noticed also helped me get started with the Pulse way back in October. You are what good service is all about. I commend you for that, for your patience, and also for the excellence of your products, which I recommend to friends. I issue you an invite to attend my concert at Carnegie Hall, whenever that occurs, probably on my hundredth birthday.

Regards, Sandra Ortiz

4 March 2026
Unprompted review
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Reply from Soundbrenner

Sandra, thank you so much for this wonderful and deeply personal review. Your story truly moved me.

First of all, congratulations on your persistence with the violin. The instrument can be humbling even for lifelong musicians, and the fact that you kept going, kept learning, and kept showing up to play says a lot about your character. Hearing that the Pulse helped you finally feel the rhythm and unlock new motivation for practice is exactly why we built it in the first place.

I’m also very glad our team was able to help quickly when the subscription confusion happened. Device upgrades and app migrations can sometimes create unexpected situations, and it’s great to hear David guided you through the steps to restore everything and even helped you recover the duplicate subscription. I’ll be sure to pass along your kind words to David, Ethan, and Sara. They will be delighted.

Your progress over the past months is inspiring, and I love the idea that the Pulse might help carry you all the way to that Carnegie Hall performance someday. If that invitation ever becomes real, we will gladly accept.

Thank you again for trusting our products and for sharing such a memorable story.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

Really good sound very clear

Really good sound very clear . These are super comfortable very easy to wear .

7 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much, Gail! We’re really glad to hear you’re enjoying the clear sound and comfortable fit.

Making IEMs that are easy to wear for long sessions while still delivering great clarity is something we care a lot about, so your feedback means a lot to us.

We truly appreciate your support.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

Rated 5 out of 5 stars

These headphones are a total vibe

These headphones are a total vibe! I’m hearing details in my favorite songs that I never noticed before. The clarity is next-level—it feels like I’m right there in the studio.

7 March 2026
Unprompted review
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Reply from Soundbrenner

Thank you so much for the awesome feedback, Bradley! I love hearing that the Waves are helping you rediscover details in your favorite songs.

That “right there in the studio” feeling is exactly what we aim for with the tuning and clarity. It means a lot to know they’re delivering that experience for you.

We truly appreciate your support.

Best,
Florian Simmendinger
Founder & CEO, Soundbrenner

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