I was looking for a specific part for a very old system. These guys went out of their way to contact the manufacturer and order for me. The service and communication were unbelievable. can't reco... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I [an English based backline tech.] was looking for a particular item, ['Talon' guitar stands by Shubb,] and this great shop had the last few. I had easy communication with the people here, all very h... See more
Recently placed an order with Soundshop,It was concert ear plugs that I needed for Metallica on Friday.I was worried i wouldnt have them in time but they arrived today.Exceptional service thankyou ver... See more
I'm a repeat customer with the Sound Shop and it's the exceptional service that brings me back everytime. They are always courteous, knowledgable, helpful and friendly and go out of their way to deliv... See more
Company replied
Company details
- Music shop
- also in
- Music school
Written by the company
Ireland’s Favourite Music Store! The Sound Shop in Drogheda Co. Louth has been supplying musicians, both beginners and professionals from all over Ireland for more than 54 years We sell guitars, pianos, keyboards, amplifiers, battery operated speakers, pa systems, lighting equipment, brass and woodwind, music books, violins, ukuleles, cables and accessories
Contact info
11, East Coast Business Park, Matthew's Ln, Lagavooren,, A92 XV26 , Drogheda, Ireland
- 0419831078
- info@soundshop.ie
- soundshop.ie
4.7
Excellent
331 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Sound Shop
Hi David ,
Thank you very much for your review and comments. They are very much appreciated
Adam
How it should be 👍
Made my order on line from the sound shop . The process was quick, easy and very convenient. .. saved me time and money in the long run .. thank you 👍 ..
26 January 2024
Reply from The Sound Shop
Hi Derek,
Thank you very much for your review and generous comments. They are very much appreciated
Adam
Hassle free
25 January 2024
Reply from The Sound Shop
Hi Breda ,
Thank you very much for your review and comments. They are very much appreciated
Adam
Ordered a piano and received incredible…
Ordered a piano and received incredible service. Very responsive and provided plenty of updates trying organise delivery.
24 January 2024
Unprompted review
Reply from The Sound Shop
Hi Keanni,
Thank you very much for your review and comments. They are very much appreciated
Adam
5 days just for an order to even be…
5 days just for an order to even be processed, terrible customer service, no interaction at all, definitely will never use agai.
13 January 2024
Unprompted review
Reply from The Sound Shop
Hi Eamon,
I am very sorry about the delay with your order that you made on 14th January. We ran out of that book but got some more into stock and it was sent to you on 19th January so you you should receive it soon.
Adam
Rang because item was out of stock and…
Rang because item was out of stock and to let me know when it was due in.
29 December 2023
Reply from The Sound Shop
Hi Herbie, I hope that your are enjoying your order. Thank you very much for the review - very much appreciated
Adam
Next day delivery .
Next day delivery .. what i ordered was out of stock the guys rang me up and offered me alternative stock instead which was very helpful and appreciated. Great costomer service. Will shop here again. Highly recommend.
1 January 2024
Reply from The Sound Shop
Hi Craig,
Thank you very much for the review and generous comments. They are very much appreciated
Adam
Superb company to deal with.
Superb company to deal with. Shipping was alot quicker than I anticipated, my bodhran was extremely well packed and arrived in perfect condition.
1 January 2024
Reply from The Sound Shop
Hi Graham,
Thank you very much for the review and generous comments. They are very much appreciated
Adam
Reply from The Sound Shop
Hi Donal,
Thank you very much for the review and comments. They are very much appreciated
Adam
Reply from The Sound Shop
Hi Michael,
Thank you very much for your review and comments. Very much appreciated
Adam
Excellent service
27 December 2023
Reply from The Sound Shop
Hi Catherine,
Thank you very much for your review and comments. They are very much appreciated
Adam
Reply from The Sound Shop
Hi John,
Thank you very much for your review and comments. They are very much appreciated
Adam
Reply from The Sound Shop
Hi Abraham,
You placed your order on 27th December 2023. The couriers were back on 28th December and your order was dispatched that same day and was received by you on 29th December 2023.
In fairness, I would say that we did quite well considering that it was during Christmas
Thank you for your comments
Adam
Excellent company prompt delivery
Excellent company prompt delivery. They even rang me to tell me I had ordered the same 3 items twice and refunded my money. Great touch. Cheers
11 December 2023
Unprompted review
Reply from The Sound Shop
Hi James,
Thank you very much for your review and comments. They are both very much appreciated
Adam
Excellent customer service
I popped in to buy a guitar as a present with no knowledge.
I was assisted by Jonathan who listed to what I was looking for and guided me through the options based on the parameters I gave him.
He was thorough, patient and kind and took took time for me to make my decision. He assisted me further in making sure the instrument was in tune and getting the accessories I requested to accompany the guitar and ordered a song book that I been looking for.
I couldn’t recommend Jonathan or the Sound Ship more.
9 December 2023
Unprompted review
Reply from The Sound Shop
Thanks KellyAnn,
That is really appreciated - hope to see you at the shop again!
Adam
Great customer service
Great customer service. I had an issue with item I was looking for being out of stock and Adam had it sorted straight away. Next day delivery! Fast,friendly and efficient.I would give another 5 stars If I could.Thanks The Sound Shop.ie
8 December 2023
Unprompted review
Reply from The Sound Shop
Hi,
Thank you very much for your review and generous comments. They are both very much appreciated
Adam
Very poor customer service
I ordered some items which were shown as being in stock. After 4 days when there was no sign of anything arriving, and no facility to track delivery, I rang to enquire about the order. The person who answered the call had no information so took my details for someone else to call me back. I received no phone call by the end of that day. I rang again the next day and was told that the items weren't actually in stock and it would take a number of weeks. I cancelled the order. I had made the conscious decision on this occasion to use an Irish online retailer if they ha what I needed. I will be sticking with Thomann from now on, where the service is always reliable.
26 November 2023
Reply from The Sound Shop
Hi Sean,
Apologies that you had a bad experience. If you check out our other trustpilot reviews, you will see that this is not typical.
Sorry that you feel that your business has to go abroad - I believe that they will charge you €15 to send it here which is more than half of the value of the order placed with us, so its bound to cost you alot more in the end.
But again, apologies that we were not able to supply the sleigh bells that you were looking for on this occasion
Adam
Speedy delivery
Speedy delivery, when an item wasn't available they gave me a more expensive one for the same price
26 November 2023
Reply from The Sound Shop
Hi Kathryn,
Thank you very much for your review and comments. They are both very much appreciated
Adam
Happy experience
Availability of items..delivery a bit slow but arrived in time..price matched overseas suppliers prices..items of v good quality.
25 November 2023
Reply from The Sound Shop
Hi Anthony,
Thank you very much for your review and comments. They are both very much appreciated
Adam
Very Prompt Delivery Service
Very efficient delivery service and product exactly as ordered.
25 November 2023
Reply from The Sound Shop
Hi Eddie,
Thank you very much for your review and comments. They are both very much appreciated
Adam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.