Sound Shoppe NYC Reviews 

302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's exceptional selection of unique and hard-to-find boutique pedals, highlighting the quality and variety of products available. Many consumers also commend the remarkably fast shipping and careful packaging, ensuring items arrive quickly and safely. The overall service, including communication and customer support, is frequently described as stellar, making transactions seamless and pleasant. Customers also frequently appreciate the personalized touches, such as thank you notes, included with their orders. Many reviewers highlight the excellent value and competitive pricing, making high-quality products accessible.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting an exceptional and comprehensive selection of... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the exceptionally fast... See more

Service

People report positive experiences with service, highlighting that it elevates the store from great to... See more

Order

Clients share positive opinions on their orders, with many expressing satisfaction and a desire to reorder.... See more

Customer service

Customers had positive experiences with customer service, highlighting the genuinely helpful and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt shipping, well packed, great pedals. One of the few places — if not the only — that ever has Ezhi & Aka pedals in stock. The Double Tape T is an amazing pedal for all of the craziness it can b... See more

Company replied

Rated 5 out of 5 stars

Quite satisfied with my transaction and intend to come back and purchase more gear. When I checked out on my purchase, I inadvertently had an old address selected in the payment system. Did not notice... See more

Rated 5 out of 5 stars

Sound Shoppe NYC has an awesome selection of guitar pedals, and I was especially impressed by their variety of FTelettronica pedals — a brand I’ve been trying to find a U.S. distributor for quite some... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with both the pedal and the experience. The pedal sounds absolutely incredible exactly what I was hoping for and even better in person. It’s clear a lot of care went into how i... See more

Company replied


Company details

  1. Electronics store

Written by the company

Curating Pedals. Celebrating Innovation.

Happiness Guarantee

30 day Returns

You are welcome to return any item for any reason within 30 days after delivery. If there's a malfunction, return shipping's on us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.9

All reviews

(302)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company with unique products

Great company with unique products. I will definitely order from them again!

17 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you John. Please let us know if there's anything else we can do for you.
-Dave

Rated 5 out of 5 stars

Easy peasy

Easy peasy. Fast and accurate. Good commo with follow up.

24 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

"Easy Peasy" def. made my top ten favorite reviews. Thanks Michael! -D

Rated 5 out of 5 stars

Five Star performance!

Five Star performance!! Excellent communications and sent my go Rocky go when it was in stock. Buy with confidence from this trusted seller!!

19 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you Richard. Those "Go Rocky Gos" are so hard to come buy. Congratulations on your purchase!
-Dave

Rated 5 out of 5 stars

I ordered a mid-fi fuzz pedal

I ordered a mid-fi fuzz pedal, buying through sound shoppe for the first time. It arrived earlier than expected, and the fuzz kicks ass. What more could ya want ?

17 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Mid-Fi Rocks!
-Thank you Joseph!
-Dave

Rated 3 out of 5 stars

My knobs were loose

17 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

I try to stay out of the customer’s pedal boxes.
While technically, for a time, they may belong to me: I’m really just trying to find them good homes with musicians who love them. I prefer that they leave the shop unmolested.
I’m sorry your knobs were loose.
-Dave

Rated 5 out of 5 stars

TOP TIER

Personalized service, frequent shipment updates and unique inventory. Great prices—all adds up to TOP TIER. Love Sound Shoppe NYC!!

14 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you Jeremy! We appreciate the compliment.
-Dave

Rated 5 out of 5 stars

Great Seller!

Stellar communication + fast shipping + proper packaging = Great Seller!

3 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank You for your review! I'm a bit OCD when it comes to packaging. I'm glad you appreciate it!
-Dave

Rated 5 out of 5 stars

Delta Tremolo

So happy to have found Sound Shoppe NYC. Love the Delta Trem- just what the Doctor ordered, Thanks Steve Gunter

7 March 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you for the review Steve. The Delta Trem is amazing! Excellent choice. -D

Rated 5 out of 5 stars

I have a problem

I have a problem. I know this. But what am I to do when I stumble upon a store like Sound Shoppe NYC.
Everytime, without fail, I find something new and inspiring from their vast selection of boutique efx.

For anyone with a passion
to create. This shop is for you.

25 February 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Hi David. "New and Inspiring" might go up on the website. Great words. Thank You. -Dave

Rated 3 out of 5 stars

Packaged arrived days late but did…

Packaged arrived days late but did arrive in good condition.

22 February 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Hi Darrien.
I'm sorry that happened. Looking at your tracking
9420282159305510597204066860565
it seems that your package arrived at the Post Office at 12:37 the day you ordered it, yet they hung on to it for three days before shipping. Clearly, this is not how Priority Mail is supposed to work. If you need anything else, please send me an email Dave@soundshoppe.nyc and I'll see if I can further expedite things for you.
-Dave

Rated 5 out of 5 stars

So much good stuff!

Incredible selection of interesting stuff.
Quick delivery!

22 February 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thanks Pat! That's what we're aiming for!
-Dave

Rated 5 out of 5 stars

True boutique

Great shop, I appreciate the filter by country. Great stock that isn’t available everywhere

14 February 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you for your review. Often "The Best" pedals are waiting in the wings. -D

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