Your customer service man knew his stuff in answer to my not straightforward query and spoke reasonably clearly in view of my mentioning I had a hearing problem. He was confident and considerate. I... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Call handler took time to listen and understand the query I was raising, investigated and resolved in a professional and friendly manner. It was a Source4B transcription error on final meter reading o... See more
Company replied
Called up source for business last night and they explained because the offices we now shut they would ring me first thing in the morning ..at their word they called me on the dot! At the promised tim... See more
Company replied
I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... See more
Company replied
Company details
About Source for Business
Written by the company
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Contact info
PO Box 9136, BH11 0GF, Bournemouth, United Kingdom
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4.9
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Absolutely outstanding service
Absolutely outstanding service. Agent was so bubbly and helpful - im still shocked how great the call was.
11 May 2026
Unprompted review
Reply from Source for Business
Thanks for your lovely feedback – “still shocked how great the call was” definitely gave us a smile!
We’re really pleased the team could make such a positive impression and help make things easy for you.
If you need anything else, just let us know.
Kind regards,
The Source for Business Team
Informative and helpful…
Kevin was informative and helpful today. Dealt with my enquiry promptly and professionally
8 May 2026
Unprompted review
Reply from Source for Business
Thanks for your feedback – we’re really glad Kevin could help get everything sorted quickly and professionally.
We’ll be sure to pass your kind comments on to him.
If you need anything else, just let us know.
Kind regards,
The Source for Business Team
Muhammad Amin at the Customer Service…
Muhammad Amin at the Customer Service Team was very helpful, courteous and attentive. He was quick to navigate and retrieve the requested information, explained well how it applies to us and what would the best options be to help us save valuable resources.
7 May 2026
Unprompted review
Reply from Source for Business
Thanks for your kind feedback – it’s great to hear Muhammad could provide such helpful and attentive service.
We’re really pleased he was able to explain everything clearly and help you find the best options for your business. We’ll be sure to pass your comments on to him.
If there’s anything else we can help with, just let us know.
Kind regards,
The Source for Business Team
Bucking the trend
Water companies don't get a very good press these days, for reasons that are often entirely understandable. But I have never had anything other than an excellent experience with Source for Business's Customer Service team. Helpful, courteous and efficient, they are everything you'd hope to find in a customer-facing organisation. Top marks all round.
7 May 2026
Unprompted review
Reply from Source for Business
Thanks for taking the time to share this – “bucking the trend” is a lovely thing for the team to hear!
We’re really pleased you’ve consistently had such positive experiences with us. Helpful, courteous and efficient is exactly what we aim for, so your feedback means a lot.
Top marks back to you for making our day a little brighter.
Kind regards,
The Source for Business Team
Reply from Source for Business
Thank you for taking the time to share your feedback, we really do appreciate it!
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Great service
Called to sort out our bill and spoke to Sam Booth, who did a wondeful job and was very helpful and explained eveything for me. Many Thanks Sam :)
5 May 2026
Unprompted review
Reply from Source for Business
Thanks for your kind feedback – we’re really glad Sam could help get everything sorted and clearly explained.
We’ll make sure your thanks are passed on to her.
If you need anything else, just let us know.
Kind regards,
The Source for Business Team
answered phone fairly quickly
answered phone fairly quickly. dealt with my concerns and sorted very efficiently. the lady for very helpful and easy to talk to.
1 May 2026
Unprompted review
Reply from Source for Business
Thanks for your feedback – quick, easy and sorted is exactly what we’re aiming for.
Really pleased the team could help and make things straightforward for you. If you need anything else, just let us know.
Kind regards,
The Source for Business Team
Called up source for business last…
Called up source for business last night and they explained because the offices we now shut they would ring me first thing in the morning ..at their word they called me on the dot! At the promised time of 9.00am - amazing customer service !! Very efficient very effective !! I would recommend this company very rarely do you get such excellent customer that are so knowledgeable of their processes and procedures and their products ..well done Heather …
29 April 2026
Unprompted review
Reply from Source for Business
Thanks for taking the time to share this – calling back right on the dot is exactly what we aim for!
We’re really pleased Heather could follow through and make things so smooth and straightforward for you. We’ll be sure to pass on your kind words.
If you ever need anything else, you know where we are.
Kind regards,
The Source for Business Team
Good customer service.
28 April 2026
Unprompted review
Reply from Source for Business
Thank you, this is what we love to hear!
Kind regards,
The Source for Business Team
Excellent customer service
Excellent customer service, knowledgeable quick solution service.
made my life very easy. Thank you
28 April 2026
Unprompted review
Reply from Source for Business
Thanks for your feedback – “made my life very easy” is exactly what we like to hear!
Really pleased the team could help with a quick and knowledgeable solution. If you need anything else, just let us know.
Kind regards,
The Source for Business Team
Exceptional Service
I would like to thank Louise for the efficient, professional and knowledgeable manner in which she responded to my enquiry. My call was answered quickly, she listened effectively and handled all my questions with the utmost courtesy. The connection dropped at one point due to my poor signal; Louise called me back immediately. Louise also went above and beyond to investigate the progress of a separate enquiry.
27 April 2026
Unprompted review
Reply from Source for Business
Thanks for taking the time to leave your feedback – we’re so pleased Louise was able to help and keep everything on track, even with the signal cutting out.
It’s great to hear she followed up straight away and took the extra time to look into your other enquiry too. We’ll be sure to pass this on to her.
If you need anything further, just let us know.
Kind regards,
The Source for Business Team
I spoke to Hassan
I spoke to Hassan. It was a complex issue that was causing a lot of worry for my Boss and concern of his Tenants.
Water Bills had become excessive and we were trying to ascertain why.
Hassan patiently listened to the background to the story, he went into records and provided lots of questions that were previously unanswered. He provided me with contact details for the local Engineers who had been booked for a Flow Test and had been cancelled by someone unknown to us.
After speaking to the Engineers, and following their advice I returned and spoke again to Hassan, He went to immense trouble to guide me through a step by step plan of action, and forwarded a form to my Boss to book the appointment.
Hassan is an absolute Gem, he has put us at ease and confident that his company have listened to us and will get to the bottom of the issue.
I joked with him that he should get a promotion to CEO .You are very lucky to have staff like Hussan - Excellent Customer Service.
24 April 2026
Unprompted review
Reply from Source for Business
Thanks for taking the time to share this – it sounds like a stressful situation, so we’re really glad Hassan could help bring some clarity and reassurance.
It’s great to hear how thoroughly he supported you and helped get things moving again. We’ll be sure he gets the recognition he deserves – and we’ll certainly keep that promotion suggestion in mind!
If you need any further help as things progress, just let us know.
Kind regards,
The Source for Business Team
Great customer service team! …
I phoned to sort out a problem with change of ownership. The lady I spoke to was super helpful, friendly and knowledgeable. What I though was going to be a painful process was resolved in a few minutes, with an email to confirm. I wish our current business water provider was as good! Many thanks
24 April 2026
Unprompted review
Reply from Source for Business
Thanks for the great feedback – especially as it started with something you thought might be a bit of a headache!
Really glad the team could get everything sorted quickly and keep things simple. We’ll make sure your comments are shared.
If you need anything else, please let us know.
Kind regards,
The Source for Business Team
The most helpful and speedy customer…
The most helpful and speedy customer service ever received
Helen is a credit to your company
24 April 2026
Unprompted review
Reply from Source for Business
“The most helpful and speedy ever” – we’ll take that!
Thank you for taking the time to share your feedback, we’re really glad Helen could make things so straightforward for you.
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Process understanding
I am the Finance Executive of a company that has recently received the first invoices from Source for Business. I spoke to Sam who fully explained the process and the reason for the billing. She was very knowledgeable, professional and very patient.
She is a asset to your company.
21 April 2026
Unprompted review
Reply from Source for Business
Thanks for your feedback – first invoices can raise a few questions, so it’s great to hear Sam could talk everything through clearly.
We’ll be sure to pass on your kind words – she’ll really appreciate it.
Kind regards,
The Source for Business Team
I am only leaving 5* due to Heather…
I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she was just a genuinely very kind person. Exactly what you want from customer service. She is superb and by far the best member of your team I have spoken to. She took the time to sort my complicated isste. Thankyou heather
23 April 2026
Unprompted review
Reply from Source for Business
Thanks for your feedback – and for calling out Heather. She’ll be really pleased to hear this.
We’re sorry to hear things weren’t right with the meter installation, but it’s great to know Heather took the time to get everything sorted and made the experience a positive one. We’ll be sure to pass this on.
Kind regards,
The Source for Business Team
I phoned up this morning on the dot at…
I phoned up this morning on the dot at 9 o’clock. A very helpful person spoke to me even remembered the last time I phoned up and knew exactly what my needs were and answered them very kindly and very clearly couldn’t have asked for more.
22 April 2026
Unprompted review
Reply from Source for Business
Thanks for your kind feedback – 9am on the dot and straight through to someone helpful, we like to think that’s how it should be!
Great to hear the team could pick things up quickly and get everything sorted for you. We’ll be sure to pass this on.
Kind regards,
The Source for Business Team
Reply from Source for Business
Thank you for taking the time to share your feedback, we really do appreciate each one!
Kind regards,
The Source for Business Team
What an efficient and prompt service…
What an efficient and prompt service from Kevin in customer services, and what a contrast with most utilities where you have great trouble in getting to speak to anyone.
20 April 2026
Unprompted review
Reply from Source for Business
Thank you for your feedback. We're glad to hear Kevin provided such efficient and prompt service – we'll pass on your kind words.
It’s great to know we’re making things easier for you. If you need anything else, just let us know.
Kind regards,
The Source for Business Team
I spoke to Kevin about a change of…
I spoke to Kevin about a change of address and found him and the process very efficient and friendly
17 April 2026
Unprompted review
Reply from Source for Business
This is great to hear, thanks so much for taking the time to share your feedback!
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
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