Your customer service man knew his stuff in answer to my not straightforward query and spoke reasonably clearly in view of my mentioning I had a hearing problem. He was confident and considerate. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Call handler took time to listen and understand the query I was raising, investigated and resolved in a professional and friendly manner. It was a Source4B transcription error on final meter reading o... See more
Company replied
Called up source for business last night and they explained because the offices we now shut they would ring me first thing in the morning ..at their word they called me on the dot! At the promised tim... See more
Company replied
I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... See more
Company replied
Company details
About Source for Business
Written by the company
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Contact info
PO Box 9136, BH11 0GF, Bournemouth, United Kingdom
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4.9
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great customer service
On behalf of the school I had a query with our direct debit not working, Sam was super efficient and helpful, a real pleasure to talk to. She quickly spotted the problem, advised of the best payment date and followed through with a confirmation email. She gave me confidence in the problem being resolved.
6 January 2026
Unprompted review
Reply from Source for Business
Thank you so much for taking the time to leave this review.
We’re really glad to hear Sam was able to sort things out so quickly and make the whole process feel straightforward and reassuring.
Thanks again for sharing your experience - we’re always happy to help if you need anything in the future.
Kind regards,
The Source for Business Team
Helen Smith national sales adviser was…
Helen Smith national sales adviser was great in getting back to me within one working day early January 2026 , confirming if I placed a 5 year contract for my business water supply .... then If I left the business unit my contract would cease and no additional payments / balancing charges would be raised for leaving the Water contract early.
Unlike all of the telecoms companies that would charge you for the rest of the contract duration and get every drop of blood from you !
I am a small / very low user at work , Thus the standing charges waste water charges are far in excess of my actual water consumption with one toilet and one hand basin in my 12 M2 manufacturing business unit , but as you can see I manufacture very small items from this site for the last 20 years so I do not need a big space !
Keep up the good work your end
Warm Regards
Lasting Impressions Bespoke
Goldsmiths / Platinumsmiths
40A Fore Street
Bovey Tracey
Newton Abbot
Devon
TQ13 9AD
01626 833177
It is minus 5 c in
South Devon
this morning 6th Jan 2026
But looks like a blue sky day arriving at sunrise now
6 January 2026
Unprompted review
Reply from Source for Business
Thank you so much for taking the time to share your experience!
We’re pleased to hear that Helen was able to get back to you promptly and clarify everything about your contract - it’s great to know this gave you peace of mind.
We really appreciate your kind words and are glad we could make things straightforward and fair for your business water supply.
If you need anything else, please do let us know.
Kind regards,
The Source for Business Team
Satisfactionb
The lady who dealt with my query was confident and timely with her assistance
5 January 2026
Unprompted review
Reply from Source for Business
Thank you for taking the time to share your feedback!
We’re pleased to hear your query was handled confidently and efficiently. It’s always great when our team can provide timely support and make things straightforward for our customers.
Kind regards,
The Source for Business Team
I rang to query our bill as it has…significantly increased
I rang to query our bill as it has risen significantly and Daniels was extremely helpful and explained the situation and has gone the extra mile to assist us with our on going billing and am extremely grateful.
5 January 2026
Unprompted review
Reply from Source for Business
Thank you so much for sharing your feedback!
We’re really glad Daniels was able to help explain your bill and go the extra mile to support you with your ongoing account. It’s great to know you found the experience helpful, and we really appreciate you taking the time to let us know.
Kind regards,
The Source for Business Team
Was really easy to set up.
Was really easy to set up.
And nice customer service with Mr Hassan
5 January 2026
Unprompted review
Reply from Source for Business
We’re so glad to hear setting up was easy and that you had a positive experience with our team! It’s great when things are straightforward and stress-free.
Kind regards,
The Source for Business Team
Office move
We had moved office so had 2 accounts to sort out. Sam in customer service was incredible. Helpful and knowledgeable.
Outstanding customer service.
31 December 2025
Unprompted review
Reply from Source for Business
We’re so pleased to hear your office move went smoothly and that your accounts were sorted easily. Outstanding customer service is exactly what we aim for!
We wish you all the best for 2026 in your new office.
Kind regards,
The Source for Business Team
I spoke with Hussain who was brilliant
I spoke with Hussain who was brilliant. Changing the contact on the account was easy and no trouble. Everything worked well. So glad I phoned rather than try and do it via online. Brilliant service. Thank you.
23 December 2025
Unprompted review
Reply from Source for Business
We’re so glad to hear your experience was straightforward and stress-free! It’s always great when things work smoothly and you feel confident with our support.
Thanks for sharing your review!
Kind regards,
The Source for Business Team
Kevin Needham = Positive communicator &…
Kevin Needham = Positive communicator & very helpful - I will ask for him every time I call :)
23 December 2025
Unprompted review
Reply from Source for Business
Thanks so much for your feedback! We’re glad Kevin was so helpful - we’ll make sure he sees this.
Kind regards,
The Source for Business Team
Great customer service provided
Great customer service provided by Margarita who has made sure the process was smoothly and made sure to sort out my issue.
17 December 2025
Unprompted review
Reply from Source for Business
This is great to hear, thanks so much for taking the time to share your feedback, we really appreciate it!
Kind regards,
The Source for Business Team
Excellent customer service
Excellent customer service. Sam went above and beyond, it makes such a big difference to be able to talk to a person rather than a bot, especially with these complex issues, you just need someone who understands and is empathetic.
17 December 2025
Unprompted review
Reply from Source for Business
Thank you so much for sharing this - we really appreciate it.
We’re so pleased to hear that Sam was able to go above and beyond for you. We know how important it is to speak to a real person, especially when things are complex, and it’s great to know that her understanding and empathy made a difference.
We’ll be sure to pass your kind words on to Sam.
Kind regards,
The Source for Business Team
Adjusted meter reading
I called today to give my meter reading which had been grossly over-estimated following a repair of my previous water leak which had hitherto led to excessive charges. The call was answered very promptly and the call handler very helpful and understanding.
17 December 2025
Unprompted review
Reply from Source for Business
Thank you for taking the time to share your experience.
We’re really pleased to hear that your call was answered promptly and that our team member was helpful and understanding while sorting out the adjusted meter reading. Situations like this can be frustrating, so it’s great to know we were able to support you and help put things right.
If you need anything further, please don’t hesitate to get in touch - we’re always here to help.
Kind regards,
The Source for Business Team
Super service from Sam
I have spoken to Source on a few occasions in the last 4 years we've been with them. Sam was the most helpful member of staff I've ever spoken to, indeed more helpful than most customer service persons I have dealt with at other companies. She was polite, cheerful, honest, friendly and she did what she said she would. Super service, make sure you keep this lady!
16 December 2025
Unprompted review
Reply from Source for Business
We intend to! 😊 Thank you so much for taking the time to share such kind feedback.
We're pleased to hear how helpful Sam has been and how positively she stood out from your past experiences — both with us and elsewhere. She’ll be delighted to read your comments, and we’ll be sure to pass them on.
Thank you for being with us over the past four years. Feedback like this really means a lot to us, and we’re always here if you need anything.
Kind regards,
The Source for Business Team
Kevin was really helpful
Kevin was really helpful. Made the experience easy.
11 December 2025
Unprompted review
Reply from Source for Business
That's great to hear, and just what our team strives for every time!
Thanks so much for taking the time to share your review, we really do appreciate it.
Kind regards,
The Source for Business Team
Daniel was very efficient & helpful.
Daniel was very efficient & helpful.
Account set up, emails received whilst I was on the phone with him. Very speedy.
12 December 2025
Unprompted review
Reply from Source for Business
Thank you so much for sharing your review, we really appreciate it and we'll make sure to pass on your comments to Daniels and his manager!
Kind regards,
The Source for Business Team
Had to change details on our account
Had to change details on our account, call was handled professionally and quickly in a friendly manner
12 December 2025
Unprompted review
Reply from Source for Business
This is great to hear, we're so pleased everything was quickly sorted for you today! Thank you for taking the time to share your feedback, we really do appreciate it.
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Source for Business Team
I spoke to Sam Booth today in Customer…
I spoke to Sam Booth today in Customer Service.
Excellent service, got what I needed done with minimum fuss and helpful tips.
11 December 2025
Unprompted review
Reply from Source for Business
We’re so pleased to hear that Sam was able to get everything sorted quickly and provide helpful tips along the way. It’s exactly the kind of service we aim to give, and we’ll be sure to pass your comments on to her - she’ll really appreciate it.
Kind regards,
The Source for Business Team
Very helpful
Very helpful! a quick call back system and supportive.
11 December 2025
Unprompted review
Reply from Source for Business
Thanks for taking the time to share your feedback!
We’re pleased that our call-back service was helpful - making things quick and easy for our customers is always our goal, and it’s great to know this worked well for you.
Please don't hesitate to get in touch if you need anything else.
Kind regards,
The Source for Business Team
Helpful and informative
Sam was so helpful and informative. She was very understanding and dealt with my enquiry very quickly. I found the whole experience very positive and would be very happy to call the customer service team again in the future.
11 December 2025
Unprompted review
Reply from Source for Business
Thank you so much for taking the time to share your experience!
We’re pleased to hear that Sam was so helpful and understanding, and that your enquiry was resolved quickly. She’s a star on our team, and we’ll be sure to pass on your kind words.
Kind regards,
The Source for Business Team
Fabulous customer service from Kevin…
Fabulous customer service from Kevin this afternoon.
Quick to find the right info and went above & beyond to explain complexities to me and help set up my new account.
Thank you for making it easy!
10 December 2025
Unprompted review
Reply from Source for Business
Thank you so much for sharing this!
We’re thrilled to hear that Kevin was able to make setting up your new account so smooth and straightforward. He’s fantastic at going above and beyond, and we’ll be sure to pass your lovely comments on to him.
Kind regards,
The Source for Business Team
I called today over concerns about my…
I called today over concerns about my account after vacating a commercial property. The call handler Daniel’s was absolutely fantastic. After being bombarded with all the information in my stressed state, he handled the situation calmly and professionally. Daniel’s has put my mind at ease but he’s gone above and beyond to help me out and I’m so grateful. Thankyou so much Daniel’s!
10 December 2025
Unprompted review
Reply from Source for Business
Thank you so much for sharing this - we really appreciate you taking the time, especially after what sounds like a stressful situation.
Daniels is brilliant at what he does, and it’s lovely to know he helped put your mind at ease and went above and beyond for you. We’ll make sure to pass your review on to his manager for the recognition he deserves.
If you need anything else as you wrap things up with the property, we’re always here to help.
Kind regards,
The Source for Business Team
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