Sous Vide Tools Reviews 137

As always, great service from Sous Vide Tools. The packaging and delivery are second to none.

Their product line is high end and at very competitive prices.

Never felt the need to look elsewhere for this kind of products/tools.

Great service and quality, quick delivery

I have been using the Bincho for a while now and its a great product, can even get two uses out of it!
Always dispatched quickly and usually get it the next day.
Great service.

My order was place d and paid on 02 August 25, i received no informations about the delivery date. I contacted the support by email several times and the informations received were very little and confused. I ended up not being able to access my account, I never received a reply from the support I contacted by email. The delivery company finally contacted me to inform me about my product, which was finally received yesterday, 02 September 2025, 1 month later. I’d never received any info about my product dispatch status and I haven’t been able to access my account anymore, as nobody replied to my request of support. Extremely negative experience

i just used
Culinary Blow Torch with Gas
But all of a sudden stop working . The flame turns one but when i put on high fire its doesnt . No1 bothered to contact me

Our barbecue was delivered quickly and we were given accurate tracking information. We are enjoying getting used to our new Japanese barbecue.

Poor customer service. Take days or dont respond to emails. Customer services talk over you!

The service and response to any queries is very excellent. There prices are competitive and the product is reliable.

I ordered three packs (each of two rolls) of sousvide vacuum sealer. They only delivered one pack although charging for three!
Having queried this on their published customer service email and receiving no reply for several days I raised it on their website. I did get a response saying that my previous emails had gone into "junk"! (What responsible organisation doesn't properly monitor its customer support email box.) They said three were 'signed out' of their system, but they would check the weights with the despatch company. (The label clearly shows that DPD booked the package in at 1 kg. Three packs would have weighed 1.5 kg + packaging.) we arer now nearly five weeks on and despite being chased they have not replied.
My belief is that they could have a disgruntled (or joker) employee in despatch as the original package had a sticker claiming it contained "Bladed Goods" and "only deliver to a person over 18"!

Totally professional

My Kasai grill was delivered the next day after ordering and was very well packaged. I’m very happy with the service and wouldn’t hesitate to use Sousvide Tools again.

My experience with Sous Vide Tools has been fantastic. Great website, great communication when I needed to contact via phone, quick delivery, very well packaged, and amazing value. As someone who gets a bit apprehensive when ordering fragile items online, I can honestly say that Sous Vide Tools have not only met but exceeded my expectations. Thank you so much!

fast seamless transaction great sevice

Excellent service
Lovely bunch that helped me out

Although we had an issue with our order due to an error on their website, their customer service afterwards was absolutely exceptional. They fixed the issue within a day and covered the difference in cost without us even asking. 10/10 would recommend to a friend

Product arrived damaged, but there was no problem in replacing the damage part
Very helpful and professional service

Conditions of warranty not corrected displayed on the website. The very expensive dehydrator lasted less than two years. Warranty details are listed under customer service, and not under the warranty section. Very misleading and, one could even say, bordering on dishonest.

I regularly order sous vide tools, and each time, my experience is exceptional. The confirmation is swift, the tracking updates are reliable, and the service is consistently five-star. 🌟 The products always arrive in perfect condition, and the range available is fantastic. Every order seems even better than the last!"