Southampton Cruise Parking Services Reviews 

770
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how helpful, friendly, and welcoming the staff are, making the initial arrival and car drop-off a completely stress-free and pleasant process. Consumers also appreciate the simple booking process, clear directions to the facility, and the peace of mind knowing their vehicles are safely stored in secure covered spaces. However, some customers also noted frustrating delays and timing issues during the pickup and delivery service after returning from their trips. A few people described waiting extended periods out in the cold or rain for the shuttle buses, alongside dealing with disorganized queues.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the drop-off and transfer process is extremely... See more

Staff

Customers report positive experiences with staff, highlighting their helpful and friendly attitude throughout... See more

Location

Consumers find location to be ambiguous, noting that while the directions to the office were clear and easy... See more

Booking process

Clients share positive opinions on booking process, describing it as straightforward, intuitive, and very... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with highly mixed experiences regarding waiting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smoothly exactly as described in their very clear instructions. The office was easy to find and my car was emptied of baggage for transfer to a van. The car was parked in the onsite... See more

Rated 5 out of 5 stars

We were welcomed at the reception, and the car was checked before we were delivered to the cruise terminal without fuss. On our return 5 weeks later, we were collected from the terminal and taken to o... See more

Rated 5 out of 5 stars

SCPS may only a year old, but from my personal experience, the customer is at the heart of their service. Travel to/from Southampton cruise terminals is rarely a stress free experience. However, SCPS... See more

Rated 5 out of 5 stars

First time cruisers and found the experience of parking so easy. Directions clear, pick up and transfer to dock very efficient. Knowing the car was in a secure covered space gave peace of mind whilst... See more

Company replied


Company details

  1. #1 of 1 best companies in Park and Ride
  2. #11 of 19 best companies in Airport shuttle service
  3. #10 of 19 best companies in Car park
  4. #7 of 9 best companies in Valet parking service

Written by the company

Southampton Cruise Parking Services (SCPS Indoor & Secure) provide the ultimate cost-effective cruise parking facility located at Southampton port next to Dock 20. We offer a swift park-and-ride experience with a complimentary shuttle transfer that takes you to all cruise port terminals within around 5 minutes traveling time. Our facility stands out from other cruise parking providers as we provide exclusive ‘indoor and secure’ parking, providing a safer alternative as your vehicle is placed within our securely locked compound with the added bonus of your car being returned nice and clean without any seagull residue. We provide you with peace of mind by logging mileage and taking photographic evidence of your vehicle upon arrival to ensure it returned to you in the same condition you left it. We guarantee that your car remains within our premises and have comprehensive car insurance to cover any unlikely event that your car could get damaged whilst we are manoeuvring it on-site. Book with us today, letting us keep your car safe whilst you cruise away.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

770 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(770)

196 reviews in the last 12 months

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Rated 5 out of 5 stars

All good

The mini bus travel between the terminal and parking was prompt, the car was kept indoors and the location was easy to find. Well priced for a weeks peace of mind, would recommend and will use again

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Parking Service

Everything went smoothly exactly as described in their very clear instructions. The office was easy to find and my car was emptied of baggage for transfer to a van. The car was parked in the onsite warehouse for us, while we were transported to the cruise terminal. The return was equally efficient and effective. Staff were friendly and personable. Cost were reasonable - highly recommended

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Used Southampton Cruise parking via our…

Used Southampton Cruise parking via our cruise booking agent, very happy with the service provided. I was to late to book valet Parking and this was just as good. Pulled up and easily transferred our luggage to the waiting vehicle that would take us to the terminal. Handed over the keys to my vehicle which was then inspected ( and filmed) for damage. On our return we waited for approx 15 mins to be collected and taken back to our car which was waiting outside ready to go. When we last used the valet parking we had to go and find out vehicle with all our luggage. This was actually much easier.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Very easy drop off and collection

Very easy drop off and collection with easily followed instructions. Our driver on the way there (can't remember his name, sorry) & Sarah on the way back were lovely and made our transfers very easy.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy and efficient

The handover process at both ends was smooth and easy, without delay on arrival back in Southampton. The drop off and pick up were straight to and from the car, no walking to pick-up points and the same at the terminal. Easy and would definitely use again.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Why would you choose to go anywhere…

Why would you choose to go anywhere else, easy to find,great service, car undercover, 5 mins from port easy pick up points. Have used these twice in last 6 months and will never use anyone else again. Use them you will not be disappointed.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Extremely well organised both when dropping off the car and on pick up. Staff very friendly and even drove us into the warehouse when collecting the car so we did not have to stand in the rain.

1 December 2025
Rated 5 out of 5 stars

Excellent service

Very efficient and professional with helpful drivers, clear instruction for leaving and collecting car. Easy to find and a good price. Would definitely use again

26 November 2025
Unprompted review
Rated 5 out of 5 stars

A great, stress-free experience with SCPS.

SCPS may only a year old, but from my personal experience, the customer is at the heart of their service. Travel to/from Southampton cruise terminals is rarely a stress free experience. However, SCPS managed to make it so! The staff are really friendly and they did exactly what they said they would do! The hardest part was finding their location as the signs can be easily missed. Thank you.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

All in all a very good experience

All in all a very good experience. When I arrived photographs were taken all round the car, the mini bus was waiting and after handing over the keys we were on our way. On return I texted the company as instructed, very straightforward, and immediately received a text back to say the mini bus was on its way. Slight delay being picked up but it is chaotic when you get back from a cruise anyway. Nice touch that the company has a flag at the terminal so you are not constantly looking for the mini bus. The car was parked outside ready for us to leave. Very friendly, efficient staff. A great experience, keep it up. We will use again.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Overall Excellent

I’ve never parked in Southampton for a cruise so I looked at Tripadvisor.

Some places were cheaper parking but had bad reviews.

This seemed good, so I used this parking service after reading the reviews on Tripadvisor and they were spot on.

Overall Southampton Cruise Parking Services were excellent.

The guys working there were courteous, efficient, friendly and helpful, both with drop off and collection, so full marks to them and they got my holiday off to a good start and finish!
Yes, there’s a little waiting, but not much.

My car was returned for collection in perfect condition.

My only maim suggestion for improvement is better signage for parking since the place looks like a disused warehouse.

Thanks SPCS and Tripadvisor

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Cruise parking at Southampton docks.

Very efficient and slick service. Helpful and pleasant staff and the transfers to and from the terminals were quick and the methods of communicating with the operator worked well. I would have no hesitation in using them again.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Southampton Cruise terminal parking

A decent service for a reasonable price paid. All the staff I cam across were friendly and helpful. The admin was done quickly, and I felt in capable hands.
Our driver Ken, who collected us from the terminal, was very cheerful and a pleasure to be around.

30 November 2025
Rated 1 out of 5 stars

I cancelled as my son is collecting us

I cancelled as my son is collecting us

10 November 2025
Southampton Cruise Parking Services logo

Reply from Southampton Cruise Parking Services

Good evening, Richard,

I am surprised to see your review as we have actioned a full refund for you on Nov 11, 2025, 4:32:37 PM GMT. you were entitled to every penny back as you were traveling outside 14 days. so I am a little surprised to see your review. The money should of hit your account as our merchant take up to 5 working days which meant it should of been received before 16th November. Can you kindly re check your bank account and update this review or if the money is not in your account please call us as i can send you a receipt showing the action from this date and we will need to call the merchant.

Rated 5 out of 5 stars

Excellent company

I would have no hesitation in recommending this company.
The location is perfect and easy to find. Very pleasant and helpful staff. From first contact with enquiry about booking 2 pick-up type cars, 6 people and 15 cases. We were given good information on drop off and pick up procedures, that worked very well. Dropping the cars off was a quick simple process. Driver loaded all the luggage and we had a quick 10 minute ride to our cruise terminal. Driver was very friendly and helpful. Unloading all the cases and pointing out the flag to look out for on our return.
Pick up on our return was the same experience. Only waited 5 minutes at the flag. Driver very helpful and friendly.
Our cars were waiting for us outside the building. They had clearly been stored inside and were in the same condition as we had left them. Very, very good experience and will definitely recommend and use this company again.

19 November 2025
Unprompted review

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