Friendly,helpful service and very reasonable price. Never claimed so couldn't give top rating as not experienced what claims would be like but overall happy with company.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Third time I’ve taken out their cover and luckily didn’t have to use it! They consistently come out near the top for value and cover. Great price for someone who has pre-existing medical conditions to... See more
Very simple to organise travel Insurance via a telephone call. Matt the member of staff that assisted me was excellent. He was professional and courteous and was able to explain the whole process to m... See more
It is now three years that I have been insured with them. I only ever had to put one claim through and have to say it was not handled well to start with. However, customer service and management inter... See more
Company details
Information provided by various external sources
Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk. We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group. Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.
Contact info
77-79 High Street, BN44 3RE, Steyning
- 01903 255659
- jane.bason@southdownsinsurance.co.uk
- southdownsinsurance.co.uk
4.4
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, really quick and easy to fill out the forms. Covered all my health needs at an excellent price. Feel very confident in traveling knowing I have extensive insurance cover. Overall excellent 👌
15 May 2026
Easy application and competitive prices…
Easy application and competitive prices and cover.
12 May 2026
Quick and easy to apply and very quick…
Quick and easy to apply and very quick to send all policies i would definitely recommend
9 May 2026
Absolutely horrendous customer service!
Absolutely horrendous customer service!
They are appalling! Avoid Avoid Avoid!!!!
If you need to make a claim, you are lost! Every call ends with a "sorry, wait another 72hours and we promise it will get sorted!"
Right!3 months later you are still in the same place!
7 May 2026
Unprompted review
Reply from Southdownsinsurance
Dear Customer,
We are very sorry to learn of your experience and appreciate the time you have taken to provide your feedback.
Your feedback is very valuable to both Southdowns and AXA Partners and will be used to help improve our service and product to ensure we can continue to meet the high standard we strive to deliver.
If you have not registered a complaint and would like to discuss your concerns in further detail, please do use the below contact methods in order to speak with the relevant Complaints Team.
Email: claimcomplaints@axa-travel-insurance.com
Phone: 01737 815227
Once again, we thank you for sharing your feedback.
Kind Regards Southdowns/AXA Partners
Easy process to arrange insurance…
Easy process to arrange insurance cover; reasonable in terms of costs; however not sure what my experience would have been had i needed medical attention; so i gave 5 star for arranging process.
27 April 2026
The phone agent was very polite and…
The phone agent was very polite and helpful to me when purchasing travel insurance..
5 May 2026
I had a very positive experience with…
I had a very positive experience with Southdown Insurance. The team was professional, knowledgeable, and took the time to explain my options clearly. They made the whole process simple and straightforward, without any pressure. I felt confident in the cover I chose and appreciated the honest advice throughout. Excellent customer service from start to finish — I would highly recommend them.
8 September 2025
This travel insurance is always my…
This travel insurance is always my choice, the best coverage options for really good reasonable price
28 April 2026
Very helpful and patient agent
Very helpful and patient agent, explained everything clearly
24 April 2026
The lady who dealt with my renewal was…
The lady who dealt with my renewal was excellent and very professional which made the renewal very quick and easy to do.
23 April 2026
Acting immorally
We are extremely disappointed in the service we have received - we were notified that our existing European annual policy would be auto-renewing, but as we were due to travel outside of Europe this year, we took out a new annual global policy, to replace our existing European policy.
They gave us the new annual global policy, however, 2 weeks later proceeded to renew the European policy without notifying us, whilst we were on our holiday (outside of Europe). As a result, we missed our 14 day cooling off period, which we are only now just aware off, after coming back from our holiday.
So in conclusion, the company knowingly sold us a new policy, whilst continuing to renew our existing policy, with the knowledge that we would never be able to claim against both policy's in the event of a claim.
This specific act and the level of service we've received following it, feels dishonest and immoral, that the insurance company have knowingly took money from us for something we will never be able to receive a service for and now aren't in a position to cancel the auto-renewed policy and offer us a refund. After speaking to their customer service team, both me and my partner have felt very unsatisfied and unhappy with the experience and feel discouraged to ever use them again.
21 April 2026
Unprompted review
Reply from Southdownsinsurance
Dear Customer,
We appreciate the time you have taken to provide your feedback.
To enable us to investigate this situation further, please contact us at info@southdownsinsurance.co.uk marking your email FAO the Duty Manager in the subject field, together with your policy numbers and copy your feedback into the body of the email.
Kind regards
Southdowns
Sales and service
It's so quick and easy. I.m 61 and could easily navigate my way through the questions. Thankyou.
It's so quick and easy.
18 April 2026
Quick and easily explained
17 April 2026
Very easy to navigate and use
Very easy to navigate and use, gives you all the information you need, very reasonable prices, would recommend them
16 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.