Southface Dermatology Reviews 364

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, caring, and friendly, making them feel at ease and well-informed. The service is frequently described as excellent, with many highlighting the efficiency and thoroughness of treatments and consultations. People appreciate the smooth booking process and the quick availability of appointments, especially when compared to other healthcare options. The overall user experience, from initial inquiry to treatment, is consistently rated as first-class, with many feeling listened to and reassured. However, some customers mentioned that while the appointment itself was good, the cost was considered very expensive for the time taken. Additionally, a few people felt there wasn't enough information on treatments or readily available answers to their questions.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and caring... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their overall... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Booking process

Customers consistently report positive experiences with the booking process. Many found it easy and... See more

Based on these reviews

Rated 5 out of 5 stars

After being let down by the NHS I went to South face where Dr. Helen Robertshaw came up with a plan to resolve the issue. The procedure was undertaken on time and the issue resolved. I would not hesi... See more

Rated 5 out of 5 stars

My 96yrs old mother has now had three minor facial skin cancers, and one leg lesion removed by Dr Helen Robertshaw and her team. Mother visited Dr Luna yesterday and was put at her ease as her new lum... See more

Company replied

Rated 5 out of 5 stars

All the staff at Southface are professional, helpful & reassuring. Have had several procedures over the years & would highly recommend them. Always go directly to them, as sadly the NHS waiting lists... See more

Company replied

Rated 5 out of 5 stars

Excellent. All round. Dr Plant listened to my concerns, explained what she could do for me - and did it, there and then. Couldn't have been more helpful. Possible side effects and potential pr... See more

Company replied


Company details

  1. #5 of 7 best companies in Dermatologist
  2. #16 of 253 best companies in Health and beauty shop
  3. #7 of 37 best companies in Health consultant
  4. #7 of 24 best companies in Medical centre
  5. #8 of 60 best companies in Skin care clinic

Written by the company

Southface Dermatology Clinic is the only Dermatologist run skin clinic in Dorset to offer a wide range of expert dermatology procedures, laser treatments, skin cancer services and aesthetic improvements. Our team of Dermatologists and Nurses are experts in their fields of practice. All our Doctors and Dermatology Nurses also work in the local NHS Hospitals. We also offer all you would expect from a general dermatology clinic, with the treatment of a wide range of skin problems such as eczema, psoriasis, rosacea, warts, itching and acne, as well as nail, hair problems.


Contact info

4.9

Excellent

TrustScore 5 out of 5

364 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Brilliant skin care service for anyone with concerns about skin cancer

I use Southface regularly now for a complete skin check. They are very professional, very thorough and explain everything very clearly. You get to see your skin blemishes in close up along the way. This is very important for me as there is a history of skin cancer in my family, caused by sun damage. For instance they have advised when I needed to use Efudix on my forehead. I thoroughly recommend Southface for excellent service which leads to great peace of mind.

6 January 2026
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Reply from Southface Dermatology

We’re very grateful for your kind review and 5-star rating. It’s wonderful to know you were happy with the care you received.

Many Thanks,

Southface Dermatology

Rated 5 out of 5 stars

I visited the Southface Clinic for the…

I visited the Southface Clinic for the first time and had an appointment with Dr Alice Plant. After months of GP visits, I finally felt listened to. Dr Plant made me feel relaxed and, following a thorough examination, clearly explained the condition I had. I’m only just starting treatment so it’s early days, but for the first time in a long while I feel confident and reassured.

16 January 2026
Unprompted review
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Reply from Southface Dermatology

Thank you very much for your kind review and for taking the time to share your experience.

We’re delighted to hear that you felt listened to and reassured during your first visit, and that Dr Alice Plant was able to make you feel comfortable and clearly explain your condition. Providing thorough, compassionate care is very important to us, and it’s wonderful to know this was reflected in your appointment.

We wish you all the best as you begin your treatment and thank you for placing your trust in Southface Clinic.

Southface Dermatology

Rated 5 out of 5 stars

Excellent treatment

Excellent reception. Had laser treatment, very successful and the nurse was a knowledgeable and very approachable and friendly.

15 January 2026
Unprompted review
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Reply from Southface Dermatology

We really appreciate you taking the time to leave us a 5-star review. Thank you for your trust and for choosing our clinic.

Kind regards

Southface Dermatology

Rated 5 out of 5 stars

Highly recommend,

Highly recommend,

Lovely staff and great service

7 January 2026
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Reply from Southface Dermatology

Thank you for your 5* review! We really appreciate it!

Southface Dermatology

Rated 5 out of 5 stars

A faultless service

Simple booking and lovely premises @ Nuffield. Excellent staff and terrific, friendly and helpful service.

13 January 2026
Unprompted review
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Reply from Southface Dermatology

We’re delighted by your kind words and 5-star rating. Thank you for your feedback—it truly helps and motivates our team.

Kind regards

Southface Dermatology

Rated 5 out of 5 stars

Very professional services with caring staff

Southface provide excellent treatments
And maintain a high stand of customer care

7 January 2026
Unprompted review
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Reply from Southface Dermatology

Thank you so much for your 5-star review. We’re delighted to hear you had a positive experience and really appreciate you taking the time to share your feedback.

Southface Dermatology

Rated 5 out of 5 stars

Very kind gentle reassuring and very…

Very kind gentle reassuring and very good advice

3 January 2026
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Reply from Southface Dermatology

We’re very grateful for your 5-star review. Providing excellent care and service is our priority, so it’s lovely to hear this reflected in your experience.

Southface Dermatology

Rated 5 out of 5 stars

10/10 service

We were seen quickly after phoning for an appointment. Dr Plant was excellent. Very thorough, knowledgeable and answered all our questions. 10/10 service.

9 January 2026
Unprompted review
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Reply from Southface Dermatology

Thank you for taking the time to leave us a 5-star review. Your feedback means a great deal to the team and is truly appreciated.

Southface Dermatology

Rated 5 out of 5 stars

Visited Dr Alice Plant concerning a…

Visited Dr Alice Plant concerning a dark mark that had appeared on my face. She checked out my face and reviewed my skin assuring me there was nothing to worry about. Very pleasant and professional young lady..
Thank you, you set my mind at rest.

9 January 2026
Unprompted review
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Reply from Southface Dermatology

Thank you for taking the time to leave us a 5-star review. Your feedback means a great deal to the team and is truly appreciated.

Southface Dermatology

Rated 5 out of 5 stars

Be seen, be heard, be understood.

From booking to consultation southface have been very helpful and understanding. I have seen Dr Plant several times, each time she takes her time to listen assess and explain what’s happening. I have been dealing with a neurological condition that creates physical symptoms and she has been excellent far surpassing and experience I have had through GP services. I have come to value and rely on her to provide answers and guidance with this chronic condition.

30 December 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your kind review - We will share this feedback with the team! Thank you for choosing Southface Dermatology and for sharing your experience with others.

Southface Dermatology

Rated 3 out of 5 stars

I was pleased with service and advice…

I was pleased with service and advice but I would
like a reply to my airmail of 6th Jan - please.

It was sent for Dr. Hodder's attention

27 November 2025
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Reply from Southface Dermatology

Thank you for your review and for your kind comments regarding the service and advice you received.

We are sorry to hear that you have not yet received a response to your email dated 6th January. We have checked our records and, unfortunately, we do not appear to have received this email.

Please could you kindly resend your message to info@southfaceskin.com - marked for the attention of Dr Hodder, and we will respond as quickly as possible.

If this resolves the issue for you, we would be grateful if you would consider updating your rating. Your feedback is very important to us.

Kind regards,
Southface Dermatology

Rated 5 out of 5 stars

Skin review

I found the appointment to review my skin problem very professional and caring. Providing support after the initial meeting and offering an alternate solution after a team discussion. Excellent service and care

8 January 2026
Unprompted review
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Reply from Southface Dermatology

We really appreciate your 5-star review. It’s always encouraging to hear such positive feedback, and we’re glad we could meet your expectations.

Southface Dermatology

Rated 5 out of 5 stars

Excellent

Excellent! Absolutely recommend Southface Dermatology.

6 January 2026
Unprompted review
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Reply from Southface Dermatology

We’re thrilled to receive your 5-star rating. Thank you for taking the time to share your experience — it means a lot to us.

Southface Dermatology

Rated 5 out of 5 stars

Southface Clinic in Christchurch

From the moment you arrive at Southface you feel reassured. The Receptionist is welcoming and efficient. My appointment with Dr. Julia Martin was amazing. All problems and suggested actions discussed fully and not rushed. Thank you so much.

6 January 2026
Unprompted review
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Reply from Southface Dermatology

Thank you for your 5-star review and kind feedback. We’re pleased you had a positive experience and appreciate your review.

Southface Dermatology

Rated 5 out of 5 stars

Excellent. No less.

Excellent. All round. Dr Plant listened to my concerns, explained what she could do for me - and did it, there and then. Couldn't have been more helpful.
Possible side effects and potential problems discussed. All very sensible.
Receptionist also friendly and welcoming.
Many thanks indeed.

2 January 2026
Unprompted review
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Reply from Southface Dermatology

We’re so pleased to read your 5-star review. Thank you for choosing Southface Dermatology and for sharing your experience with others.

Southface Dermatology

Rated 5 out of 5 stars

Quick, simple and easy mole removal

After suffering a mole on my left cheek for 2 years and seeing it double in size I finally decided to get it removed.
I contacted Southface Clinic who were extremely helpful and recommended sending some photos of the mole to determine the best course which they did the same day suggesting I have it treated with liquid nitrogen.
I found the staff friendly helpful and professional at the clinic and after an initial examination including checking for any skin irregularities the lovely Dr Liliann treated the mole assuring me that it would remove the mole in a week or two which happened 10 days later on Xmas day leaving almost no visible clue it was ever there, I was super happy and wished I'd had it done a lot sooner.

16 December 2025
Unprompted review
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Reply from Southface Dermatology

We truly appreciate your support and your 5★ review. It’s great to know we delivered the experience you were looking for.

If there is anything else we can help you with in the future, please let us know!

Southface Dermatology

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service! Went along for a full body mole review and removal of various Seborrheic Keratosis. Dr Julia Martin was great and I will definitely go along again for any future dermatological issues.

23 December 2025
Unprompted review
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Reply from Southface Dermatology

We really appreciate your kind words and support. We’re glad you had a great experience with us!

Southface Dermatology

Rated 4 out of 5 stars

Good

Excellent and the procedure was expertly done and mno scar tissue left after 3 weeks. It is as if blemish, on my cheek, never exoisted!. Had a cyst on my finger as well. Although Southface had this cyst removal procedure in their bumpf they would not do it and told me to keep my appointment with NHS. A bit odd.

27 November 2025
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Reply from Southface Dermatology

Thank you for your 4★ review and for taking the time to share your feedback.

We’re very pleased to hear that you’re happy with the outcome of your procedure and the excellent healing result. It’s great to know the treatment was carried out expertly and met your expectations.

Regarding the cyst on your finger, an NHS referral was recommended to ensure you receive the most appropriate specialist care. We appreciate your understanding and your feedback.

Thank you again for choosing Southface, and we wish you all the best with your ongoing care.

Southface Dermatology

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