Southface Dermatology Reviews 364

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, caring, and friendly, making them feel at ease and well-informed. The service is frequently described as excellent, with many highlighting the efficiency and thoroughness of treatments and consultations. People appreciate the smooth booking process and the quick availability of appointments, especially when compared to other healthcare options. The overall user experience, from initial inquiry to treatment, is consistently rated as first-class, with many feeling listened to and reassured. However, some customers mentioned that while the appointment itself was good, the cost was considered very expensive for the time taken. Additionally, a few people felt there wasn't enough information on treatments or readily available answers to their questions.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and caring... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their overall... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Booking process

Customers consistently report positive experiences with the booking process. Many found it easy and... See more

Based on these reviews

Rated 5 out of 5 stars

After being let down by the NHS I went to South face where Dr. Helen Robertshaw came up with a plan to resolve the issue. The procedure was undertaken on time and the issue resolved. I would not hesi... See more

Rated 5 out of 5 stars

My 96yrs old mother has now had three minor facial skin cancers, and one leg lesion removed by Dr Helen Robertshaw and her team. Mother visited Dr Luna yesterday and was put at her ease as her new lum... See more

Company replied

Rated 5 out of 5 stars

All the staff at Southface are professional, helpful & reassuring. Have had several procedures over the years & would highly recommend them. Always go directly to them, as sadly the NHS waiting lists... See more

Company replied

Rated 5 out of 5 stars

Excellent. All round. Dr Plant listened to my concerns, explained what she could do for me - and did it, there and then. Couldn't have been more helpful. Possible side effects and potential pr... See more

Company replied


Company details

  1. #5 of 7 best companies in Dermatologist
  2. #16 of 253 best companies in Health and beauty shop
  3. #7 of 37 best companies in Health consultant
  4. #7 of 24 best companies in Medical centre
  5. #8 of 60 best companies in Skin care clinic

Written by the company

Southface Dermatology Clinic is the only Dermatologist run skin clinic in Dorset to offer a wide range of expert dermatology procedures, laser treatments, skin cancer services and aesthetic improvements. Our team of Dermatologists and Nurses are experts in their fields of practice. All our Doctors and Dermatology Nurses also work in the local NHS Hospitals. We also offer all you would expect from a general dermatology clinic, with the treatment of a wide range of skin problems such as eczema, psoriasis, rosacea, warts, itching and acne, as well as nail, hair problems.


Contact info

4.9

Excellent

TrustScore 5 out of 5

364 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Highly recommended.

Very efficient service and good communications. An incredibly thorough consultation undertaken by Dr. Robertshaw resulted in a well explained and articulated course of treatment.
Highly recommended.

11 September 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for sharing your experience and awarding us 5 stars. We’re so pleased to know you felt well looked after—we’ll continue working hard to deliver the same standard to every patient.
Kind regards,
Southface Dermatology

Rated 5 out of 5 stars

All the staff at Southface are…

All the staff at Southface are professional, helpful & reassuring. Have had several procedures over the years & would highly recommend them. Always go directly to them, as sadly the NHS waiting lists are very long. Always a scary & stressful time for me & important to be seen as soon as possible. Recently had surgery with Julia & Nikki & they were lovely, put me at ease & explained everything thoroughly

9 September 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your glowing review. We’re especially pleased to hear you felt reassured and supported throughout your visit. That’s exactly what we strive for, and we’re so glad we could help.
With thanks,
Southface Dermatology

Rated 5 out of 5 stars

I have absolute trust in the staff at Southface Clinic

I have absolute trust in Helen Robertshaw and the friendly, helpful staff at the Southface Clinic. Can’t recommend more highly!

10 September 2025
Unprompted review
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Reply from Southface Dermatology

Thank you so much for your 5-star review—we’re delighted you had such a positive experience!
Best regards,
Southface Dermatology

Rated 5 out of 5 stars

All the staff are really friendly and…

All the staff are really friendly and very efficient!

3 September 2025
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Reply from Southface Dermatology

Thank you for sharing your experience and awarding us 5 stars. We’re so pleased to know you felt well looked after—we’ll continue working hard to deliver the same standard to every patient.
Kind regards
Southface Dermatology

Rated 5 out of 5 stars

Mole Mapping

Very thorough examination. And a great dialogue and explantation on observations. Professional set up

3 September 2025
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Reply from Southface Dermatology

Thank you so much for your kind words and 5-star review. We’re delighted that you had such a positive experience, and it means the world to our team to know we made a difference. We look forward to welcoming you again in the future.

Southface Dermatology

Rated 4 out of 5 stars

Staff all very pleasant

Staff all very pleasant. Minor op good, Doctor and
Nurse excellent. Stitches removed VG.
Only quibble is the waiting time for results.
My thanks to all even pleasant Receptionist!

3 September 2025
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Reply from Southface Dermatology

Thank you so much for your kind review—we’re delighted to hear you found our staff pleasant and your care excellent. We completely understand your point about waiting times for results, and while this is outside of our control, we’re glad the rest of your experience was so positive. We’ll be sure to pass on your thanks to the whole team!
Warm regards,
Southface Dermatology

Rated 5 out of 5 stars

Made to feel very welcome and…

Made to feel very welcome and comfortable.

29 August 2025
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Reply from Southface Dermatology

Thank you for your review - If you require any assistance in the future, please do not hesitate to reach out!

Kind regards

Southface Dermatology

Rated 5 out of 5 stars

Dermatology consultation

Dr Helen Robertshaw seemed very knowledgeable and I had confidence in her diagnosis. She had a pleasant manner and was easy to talk to.

4 September 2025
Unprompted review
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Reply from Southface Dermatology

Thank you for your lovely review.

Your feedback is important to us.

Kind regards,

Southface Dermatology

Rated 5 out of 5 stars

Wonderful

Wonderful. Very punctual (early!)
So professional
Welcoming reception
Even sell my usual,skin products!
Julia Martin THANK YOU
GILL ADAMS
Appt 9.20 2/9/25

2 September 2025
Unprompted review
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

Very good service and follow up …

Very good service and follow up Always prompt on getting back to you on queries. Easy to get to and parking available

26 August 2025
Unprompted review
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

Treatment for aging skin at Southface Clinic



All the staff at the clinic are polite, professional and very helpful. The administration is excellent and the building clean.

At a previous appointment the choices between treatments had been carefully explained and what outcome I could expect. I was advised of the prices.

The treatment was administered painlessly and I am pleased with the result.

7 August 2025
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

Pesky moles and wart!

The whole experience from making the initial enquiry through to final treatment was very efficient, considered and patient centric. Everyone was so helpful and at every stage everything was explained thoroughly and will no pressure to act. Dr Luna was great and put my mind at ease, as a patient she made me feel relaxed and ensured I was clear about all procedures. Sadly it exposed all the things we get wrong in the NHS, if only this level service and attention could be adopted, it would make for a much better experience for its users.

15 August 2025
Unprompted review
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

I had a appointment with Dr Andrew…

I had a appointment with Dr Andrew Hodder to check itchy moles on my back he checked me over thoroughly he then froze three on my back and one on my forehead that I hadn't really noticed. He was very polite put me at ease all in all a good experience will recommend

13 August 2025
Unprompted review
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

Very professional

I found the service at Southface Dermatology to be highly professional. I had a full body skin cancer check with Nikki Woodward. My moles were checked with a specialised mole scanner and Nikki did an excellent job of explaining the scanner results. I play a lot of outdoor sports and Nikki provided useful tips for sun protection.I highly recommend Nikki and Southface.

6 August 2025
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

Extremely impressed

Dr Helen Robertshaw has very knowledgeable, professional, kind and considerate.

6 August 2025
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

A successful appointment

Able to make appointment at fairly short notice.
Seen promptly.
Feel I was seen by an expert

30 July 2025
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

Lipoma removal

Friendly staff , ease of appointment
Clean environment
Very satisfied with work done

1 August 2025
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

Easy great experience to book appointment and…

Easy to book appointment and confirmations sent promptly, professional diagnostics and pathways made very clear and easy to understand

31 July 2025
Southface Dermatology logo

Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

Rated 5 out of 5 stars

Thank you

Individual, thoughtful and careful advice. Couldn’t recommend highly enough

30 July 2025
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Reply from Southface Dermatology

We really appreciate your kind review – thank you! It means a lot to our team.

Warm regards,

Southface Dermatology

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