South William Clinic  Reviews 233

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

Have been to Sarah Jane in the Clontarf branch a few times now and can’t begin to say how brilliant she is! So friendly, warm, and welcoming , all whilst being incredibly professional. Sarah Jane lis... See more

Rated 5 out of 5 stars

Place is lovely thr ladies are great but i go to one lady called Helen she fantastic now I have gone some times to others if i can't get Helen and they are great

Rated 1 out of 5 stars

I received the incorrect order I sent photos of my order have heard nothing from Clontarf clinic since Thursday I would appreciate an update. Kind regards Yvonne Cremins

Rated 5 out of 5 stars

Roisin was so helpful & very insightful. I learned so much about my skin & how it can be improved. She made me feel very comfortable & looked after me very well. Overall a lovely experience & left fee... See more

Company details

  1. #60 of 61 best companies in Skin care clinic

Contact info

3.9

Great

TrustScore 4 out of 5

233 reviews

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1-star

Replied to 14% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Have been to Sarah Jane in the Clontarf…

Have been to Sarah Jane in the Clontarf branch a few times now and can’t begin to say how brilliant she is! So friendly, warm, and welcoming , all whilst being incredibly professional. Sarah Jane listened to what I had hoped the results to be like (which is so rare!) and put the time and care into achieving the look I wanted. Absolutely thrilled with the results, would recommend Sarah Jane to anyone! She’s amazing!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Roisin was so helpful & very…

Roisin was so helpful & very insightful. I learned so much about my skin & how it can be improved. She made me feel very comfortable & looked after me very well. Overall a lovely experience & left feeling confident that my skin will be glowing for my wedding in August.

3 January 2026
Rated 1 out of 5 stars

This time I am not satisfied with the…

This time I am not satisfied with the order, as it has been confused and I need to wait for the products that have run out

30 December 2025
South William Clinic  logo

Reply from South William Clinic

Please note: this review is a review for our online store and not for our clinic.

Hi Mariana, apologies for the recent delay with your online products order. We had some delays with key suppliers in early January, which we have since resolved. We are committed to offering our customers a top class service, I hope that we can deliver a better service for you going forward.

Kind Regards

Rated 1 out of 5 stars

Order made 22nd November and still…

Order made 22nd November and still waiting . I called today and was told someone would check it out and call me back . No one called me back . Order tracking gives no information. Poor service. Beginning to think it’s a scam.

3 December 2025
Unprompted review
South William Clinic  logo

Reply from South William Clinic

Please note: this review is a review for our online store and not for our clinic.

Hi there, we apologise for the delay with your order on this ocassion, this was our busiest trading period of the year, and we had a lot of delays with our courier partners, wich were out of our control. We are committed to offering our customers a top class service, I hope that we can deliver a better service for you going forward.

Kind Regards

Rated 3 out of 5 stars

FREE GIFTS WITH EVERY ORDER not accurate

The website states that each order includes a "FREE GIFTS WITH EVERY ORDER" but this is not the case.
The customer care says "its just a sample" and we are out of stock.
Samples are a great way of testing new products or include in travel bag and its disappointing how their team underestimate what they ultimately advertise online.

29 November 2025
Unprompted review
South William Clinic  logo

Reply from South William Clinic

Hi Monika, a free gift is a sample for most skincare companies, maybe there is an unrealistic expectation here. We are very generous with samles and gifts with purchase, apologies that we didn't live up to your expectations on this ocassion. We do aim to deliver a top quality service, and the majority of our custoemrs are very happy with the servce we provide. We hope that youw ould give us another chance in the future.

Kind Regards

Rated 4 out of 5 stars

Delighted with the order

To be honest, my order was delayed for more than two weeks, because I ordered AlphaRet from SkinBetter and they didn't have it in stock. I rang once and I didn't get anywhere, as the person who answered the phone didn't know what is happening and never rang back with information regarding my order. I rang the next day, I was promised by the end of the week, but never happened. Needless to say, I was annoyed and wanted to cancel it. But when the order came, wasn't I delighted that I didn't cancel it?! They sent me two good-sized samples of SkinCeuticals CE Ferulic and another serum. All their sins were forgiven. (Just kidding.) On a serious note, when the products are not in stock, maybe a member of staff should contact the customer with the information. I for one will be back ordering stuff online, I am hooked now. :) :) Thank you for the samples!

30 October 2025

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