Southwood Christmas Shop Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful and extensive selection of holiday products, noting that orders arrive very quickly and are securely packaged to prevent any possible damage during transit. Many people also appreciate the affordable prices, exceptionally helpful service, and the superior overall quality of the items purchased for their seasonal celebrations. However, some people mentioned issues with delivery drop-offs, noting instances where parcels were left unattended in unsecured locations away from the home address. A small group of consumers expressed frustration when shipments occasionally arrived with minor item damage or disappointing packaging presentation.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful selection of items and excellent... See more

Delivery service

People report satisfaction with the delivery service, noting that orders consistently arrive promptly and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is very easy and delivery service is... See more

Quality

Customers had positive experiences with quality, expressing delight with the lovely items and great prices.... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Circumstances currently mean I need to buy everything on line - and Southwood Christmas shop had all I wanted in the way of Xmas decorations at an affordable price. I checked out previous Trustpilot r... See more

Rated 5 out of 5 stars

A brilliant garden centre and amazing selection at Christmas far better than larger garden centre brands. They did make a mistake on picking my order but rectified with no problem. Staff at the store... See more

Rated 5 out of 5 stars

This is a great family company to be commended. I stumbled on them by accident when I was searching for Christmas items. They have some unique item at reasonable prices. From the ordering process... See more

Rated 5 out of 5 stars

Purchased Lemax Christmas tea cup diarama which rotates and lights up, 1 light did not light up(faulty), contacted customer service, included photo of faulty light. They sent out a replacement light w... See more


Company details

  1. #5 of 18 best companies in Christmas Shop
  2. #26 of 210 best companies in Decoration and Interior Design Store

Written by the company

We are a small family run business specialising in Christmas! We stock an extensive array of festive items; from lights, to fibre-optic Christmas trees, baubles to santa hats, to suit every home big or small, making it your one-stop Christmas destination. We offer nationwide delivery on our products including express delivery options.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(385)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed with this company

I came across Southwood Christmas Shop while online looking for Christmas decorations. I was impressed with the range and pricing. I placed an order which was received the next day! I then placed another other and again was delighted with the items purchased and the speed of delivery. I would highly recommend this family run business and would not hesitate to purchase from them again.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Xmas decorations

I came across this company from a Facebook advert.
Had a look and was very impressed with the stock they offered and the prices.
Delivery was very quick and everything was well packaged. No damaged items.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

it really is the 'little' (BIG) things that matter...

Dear SGC,

we bought 2 led candles, and am so delighted that i have bothered to end up here, to say/ write thank You/

the 🕯️🕯️🕯️s arrived like lightening 🏎️💨🍃⚡️⚡️⚡️

beautifully packed with a hand signed ✍️✍️ packed and invoice slip

that it was hand signed/ like proper signitures/ really made a difference

this on a small order/ imagine big/ all things equal

we will definitely buy again/ follow etc.

consider the southwood christmas shop

a shop we will follow

many thanks

for Your time/ care and attention

in this mad world/ with ai/ and mass corporate interests

it really is the 'little' (BIG) things that matter/ and that when experienced/ make all the difference/ stand out

sincerely

ben gee 🦻🥸🦻
edinburgh 🏰🏰

—SUN, 30 NOV 2025

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Items and Fast Delivery

Second delivery with Southwood. The Decoris baubles are amazing (never so much as a scratch on them) and Southwood send out items quickly and well-packaged.
Very happy. Thank you, Southwood!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company . Great quality products . My Xmas decorations were extremely well packed ( very impressed I am very fussy) , nothing was broken !!
I will be using Southwood Christmas in the future .

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Lemax Christmas tea cup diarama

Purchased Lemax Christmas tea cup diarama which rotates and lights up, 1 light did not light up(faulty), contacted customer service, included photo of faulty light. They sent out a replacement light which now works as it should.Shop, website and customer service are all excellent would recommend.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Great range and good value

This is the second year I have had the pleasure of shopping online with this shop and their service was just as excellent as last year. They offer such a great range of products, often ones I haven't seen elsewhere and their prices are extremely competitive. Products are always well packaged and delivery is very prompt. Their communications are excellent and I wouldn't hesitate to recommend them to anybody.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I found Southwood via an online search for some Christmas decorations. I placed my first order with them a couple of weeks ago and not only did the item arrive quickly, it came with a card and candy cane included.

All in all, a really good experience and will definitely be buying from them again.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to order from

Excellent company to order from. I have placed two orders in the last week for Christmas decorations and both orders were shipped out and received very quickly. Thank you so much

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, placed my order and it was delivered the next day, amazing. Great quality items and good prices. I can highly recommend Southwood Garden centre.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience.

First time I have used this company but would definitely use again. Good selection of stock easy to order and a quick delivery.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Christmas shop

Fabulous Christmas shop ! Great prices, speedy delivery ! Purchased some nutcrackers last year they were the best I have seen and such good value for money. Have come back this year for my Christmas lights and I'm so pleased. 10/10 Happy Christmas 🙌

22 November 2025
Unprompted review

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