The company did an outstanding job to meet and exceed my expectations. They first started out by calling me and confirming that I made this order and that it was not some type of fraud. Then they fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If I could give 100 stars, I would..Jeanette Vargas was the representative that took care of me. She is a true professional what she does now only at supplying the knee that I had but they care that s... See more
Ordered an 11 function facial machine. Confirmed order on a Saturday and received the machine on following Tuesday. I am located in Missouri and, best that I can tell, shipment originated in Souther... See more
I purchased so many spa equipments from this company. Their quality of the products are always great, the prices are very reasonable and cheaper than any where else and their customer service team is... See more
Company details
Contact info
12701 Van Nuys Blvd, Suite Q, 91331, Pacoima
- 1.800.418.0830
- info@spaandequipment.com
- spaandequipment.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Company that doesn't over promise & under deliver!
From the user friendly website to selection of products, I can say without a doubt that I recommend using this company for all your professional equipment needs!
Delivery was on time & packed correctly.
Right on time with my order .
Please address it to Claudine Castellani next time , not Lynda Moore.
Outstanding Customer Service
The customer service is above and beyond. If you have any questions, they can handle it not only with ease but with courtesy, professionalism and care. They even addressed a topic I almost forgot to inquire about and were more than informative about my product and how to care for it to get the longest life out of it. I was super happy with my call (which doesn't happen often) and will use this company again for my spa purchases.
Easy Prompt AND friendly service
Once I saw the great selection on Skin Act's site,..I knew I would find what I was looking for. Then I was concerned about the shipping out of USA to Canada.
The Customer Service/Order department was great to deal with - very knowledgeable and worked with my Customs account to make the shipping care free. I received my Esthetics chair quickly (within a WEEK) and we love the quality! I WILL be purchasing from Skin Act again!
Excellent product and service
I am loving my new aesthetician chair. I have
A bad back and this chair is great. Easy to put
Together as well. Also arrived in a fee business days
Great Service, Icredibly Fast Delivery!
Ordered an 11 function facial machine. Confirmed order on a Saturday and received the machine on following Tuesday. I am located in Missouri and, best that I can tell, shipment originated in Southern Calif. Super surprised. Machine seems to be exactly what we expected. Very pleased! Will purchase from this company again.
Absolutely fabulous customer service, and my equipment is exactly what I wanted!!!
I called on the telephone to question the spa bed I was interested on-line and the quality of customer service I got was wonderful!! I picked up my spa bed from the warehouse and I was given a tour of their showroom and a demonstration on how to operate my spa bed. Everyone was so NICE!! As for the spa bed it's very sturdy, comfortable and exactly what I wanted. I love this place!!!
Great service !!
Great service
Only thing did not receive email letting me know when it was shipped
Perfect little steamer and super fast shipping!!
This steamer works perfectly for a smaller esthetician setup or for home use. Shipping was excellent and came the next day!! I would recommend to anyone. If I had to give a critique, I wish the arm on the steamer was longer or expandable
Good service not too many question
Good service,without not many questions
Great customer service easy ordering proccess!
I attended the Spa show in New York and was looking for spa equipment. I gather info and went home. After two days I made a decision and called to see if I could get the deal that was offered at the show. The person I spoke to said it was no problem at all and the show price was honored without a hitch.
Excellent Facial bed,a little heavy,but I love it. Customer service is magnificent.
I went on a couple of sites, after my visit at the Skin Care show in New York City. Spa & Equipment is the best place to shop, I recommend my friends to go on this site and order from this company.I liked them because they are American brand, and they are very reasonable and kind. I heard from other Estheticians that this brand is the best,it will last for a long time. I am loving every moment of my facial bed, double wax warmer,and portable steamer. Yeah!! Go for it..you wont regret it...
Good service, timely delivery
Good service, timely delivery. Can use better communication - there's no way to track order/shipment other than calling their service.
Efficient and reliable.
The company did an outstanding job to meet and exceed my expectations. They first started out by calling me and confirming that I made this order and that it was not some type of fraud. Then they followed up with great communication throughout the entire cycled through delivery. Upon receipt the product was packaged with great care and we received it without any damage. Great job and i appreciate your efforts.
We are quite satisfied with your service and product
Spa and Equipment is customer oriented company. They take care of customer’s order within shortest possible amount of time, and their product has high quality with very good price.
Service good. Product less than expected (not like shown in catalog)
The chair had no instructions & the video was not very clear. The trolley was pretty cheaply made (looked like painted cast iron not metal [such as chrome]) Didn't seem like the picture. I hope it holds up & doesn't fracture.
The service was good though. Thanks
Erganomic
So far I love my new chair. I am an Esthetician, who needs a good chair. So far it is wonderful! It really is nice to have a fully adjustable chair with a back rest.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








