Spa & Massage  Reviews 

513
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, friendly, and attentive, ensuring that every session is deeply relaxing and restorative. People often note the ability of therapists to target specific areas of tension, providing customized solutions for muscle pain. Visitors also appreciate the clean, calming environment and the complimentary herbal tea offered before and after their treatments. Some people were dissatisfied with the atmosphere, mentioning busy reception areas and a lack of proper communication during appointments. A few reviewers also described feeling rushed or uncomfortable due to unexpected issues and inadequate consultation regarding the treatments.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional therapists who tailor treatments... See more

Staff

Reviewers highlight positive aspects of staff, noting that therapists and receptionists are consistently... See more

User experience

Customers felt immense satisfaction and delight with the overall user experience, frequently praising the... See more

Location

Consumers find location to be a major highlight, noting the convenience of multiple accessible branches... See more

Facilities

Reviewers express general satisfaction regarding the facilities, highlighting that the environment is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had five massages now at Chiswick Spa & Massage - after never having had one before - and I am delighted with my experience every time. The place is warm and welcoming and every member of staff... See more

Rated 5 out of 5 stars

I went into the Crouch End branch with a significant pain in my lower back. Loris listened to my needs, asked some questions and then gave a bespoke back massage for an hour. I left their feeling mu... See more

Rated 5 out of 5 stars

It was very easy to book an appointment via their website. When I arrived at the Islington branch, the staff were very welcoming and made me feel at ease. I went for a 60 minute session and it was the... See more

Rated 5 out of 5 stars

I absolutely love coming here for my spa and massage treatments! Every visit is such a relaxing and enjoyable experience. The staff are friendly, professional, and always make me feel comfortabl... See more


Company details

  1. Massage spa
  2. also in
  3. Massage therapist
  4. Sports Massage Therapist
  5. Wellness centre

Written by the company

Expert massage therapy designed for lasting health and wellbeing. Spa & Massage offers treatments by experienced therapists (7+ years avg.) in a luxury Clinic setting: heated beds, organic oils, spa music, aromatherapy, and hot towels. Enjoy our signature Buddha Tea before and after every session. Book with Ease and discover the best Investment in Your Health & Wellbeing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

513 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(513)

482 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The massage was really great and…

The massage was really great and relaxing. It was the perfect way to relax physically and mentally.

The hospitality was amazing from the receptionist and the tea I was offered before and after the message was delightful.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Always excellent - Lana and Lisia Carmella shoutout!

I always have such a great experience at the Bayswater Spa & Massage. The atmosphere is lovely, the treatments are excellent, and the team are always so welcoming and professional.

Lana and Lisia Camella are both absolutely incredible. They are so attentive, skilled and genuinely make you feel completely relaxed and looked after. I couldn’t recommend them highly enough!

A really lovely massage with fantastic staff. I always leave feeling refreshed and have bought multiple packages !

7 September 2026
Unprompted review
Rated 5 out of 5 stars

The best massages

The best massages. Every masseuse is very good. I’ve had a bad back recently and been having some deep tissue massages and they have really helped. I would recommend. Very good value for money too.
The tea you get after the massage is also incredible!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Spa & Massage

I highly recommend Spa & Massage. I have always been very happy with every therapist I have visited. Everyone is professional, friendly, attentive, and genuinely committed to providing a relaxing and high-quality experience. I always leave feeling refreshed and well cared for. A wonderful place with excellent service!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

This is my absolute favorite place to…

This is my absolute favorite place to get a massage in Bayswater, London. Lana and Leana are both fantastic masseuses. I always leave there feeling like I’ve been fixed loool. Deserves every 5 star!

10 September 2026
Unprompted review
Rated 1 out of 5 stars

Not professional. Rapeseed oil !

Extremely disappointing and unprofessional experience.
The treatment felt inappropriate and unprofessional.

I booked a deep-tissue massage at the Islington branch but had to end the appointment after just 20 minutes because I felt extremely uncomfortable.

The treatment fell well short of what I would expect from a professional deep-tissue massage. Simply rubbing someone’s body with rapeseed oil does not constitute a deep-tissue treatment, particularly when the client is not consulted about the type of oil being used beforehand.

I was also concerned by the lack of communication and attention to my comfort throughout the appointment.

Overall, they should not advertise as a "massage" clinic. What they offer is far from a spa and massage experience.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The spa was clean, welcoming and had a really relaxing atmosphere. Lisa was fantastic — professional, friendly and made the whole experience even better. I left feeling super relaxed and refreshed. I’ll definitely be coming back!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Great therapists overall and they have expanded to account for the demand of their good work. I have specific needs so am careful about who I go to. I can't rate Sophia enough. Catherine & Stella are also amazing! Thank you for helping to be able to manage my pain :)

29 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience at the…

I had a great experience at the Chiswick High Road branch.
Before the session started, I was asked follow-up questions from my questionnaire I had filled out ahead of time.
I had booked a de-stress session - but was offered a tailored session for my issues and pain. It was absolutely worth it and Maria was wonderful.
I have since gone for a follow-up session and would highly recommend it to others.

21 August 2026
Unprompted review

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