SpaMedica Reviews 

2,009
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and ability to put them at ease by thoroughly explaining procedures. People frequently highlight the excellent service and smooth user experience, noting that operations are often quick, painless, and result in significantly improved vision, brighter colors, and an overall enhanced quality of life. However, some customers also noted dissatisfaction with the post-operative service, describing it as a letdown or falling short of expectations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the politeness, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as seamless, excellent, and... See more

Product

Customers report overwhelmingly positive experiences with the product, often expressing delight and amazement... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and amazement at their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Rated 5 out of 5 stars

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions... See more

Rated 5 out of 5 stars

I had a cataract procedure at SpaMedica Bolton this week. I can honestly say that from start to finish their care and professionalism was absolutely wonderful. I was extremely anxious on the day but t... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,009)

957 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you

Thank you to the team who were lovely, if I need treatment again I wouldn't hesitate to use you again.

18 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent medical treatment.

Polite staff system regarding looking after patients.
Cleanliness of clinic also which is expected.
All the staff there are heros and deserve medals for the way they make you feel at home when you arrive for treatment well done.

17 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Great experience

Great experience, friendly staff, excellent service. One more eye to go

3 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 2 out of 5 stars

Post-operation follow up is pretty bad

The facilities and staff are very good. the post-operation is very bad. there is conflicting information when the nurse after the operation tells you to book an appointment to be seen after 4 weeks. But then, when you call the centre you get told to go to specsavers. Not only there is misinformation, but after you have your first eye done, then you will need to get your other eye done. And going through Specsavers again to be referred back to the same place that already got all your records it is a total waste and inefficient way of treating patients.

1 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for taking the time to give us your feedback. We are sorry to hear about your experience with us, particularly around our post-operative procedure and processes.

To enable us to pass your feedback onto the relevant team and ensure your comments are investigated, we would be grateful if you could send us an email about your experience at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you are due to receive your treatment.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

A very patient friendly enviroment from…

A very patient friendly enviroment from all members of staff. I felt so valued that I miss coming back again.
The surgery was so smooth and the results overwhemingly briiliant.
I can recommend Spa without hesitation. Keop up the excellent vibe and Thank you very much for the hard work

5 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Most wonderful experience at SpaMedica…

Most wonderful experience at SpaMedica at St Caths Hospital for Cataract surgery. From start to finish so impressed by the level of care & service. Staff outstanding and caring & welcoming. Put at ease instantly! Would highly recommend.

16 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

FANTASTIC CENTRE

FANTASTIC CENTRE, VERY NICE PEOPLE, DOCTORS HIGHLY RECOMMENDED. HAD CATARACT SURGERY, WAITED 6 YEARS, FOR SECOND ONE BUT OPTITIONSON'S WOULDN'T REFER ME, THEN I HAD A LOCUM AND SHE PUT ME THROUGH FOR SECOND EYE. WHICH I GOT SENT TO SPAMEDICA, YOU ARE AMAZING.

15 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

My surgery was quick

My surgery was quick, efficient and successful.

14 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract

The actual experience was very good. All staff were very friendly, professional and polite.
It was my second eye and this time a lot more liquid was used but I regarded that as a safety measure having had eye surgery many years ago
I did wait a long time for this cataract to be done but this was not the fault of Spa medica.

7 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent…

Arrived at Spa Medica at 08.20 for my right eye cataract operation.
The staff were very friendly and explained what would happen during the morning. Q who was the consultant doing the procedure was excellent explained what was happening also very caring. Thank you all. Lynn

13 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The only area which did not impress me…

The only area which did not impress me was the pre-op. There was too much waiting in the corridor between seeing various people and having the tests. Took 3 hours rather than one.
The actual surgery was very quick and very little hanging around. Wonderfully slick and polished routine.
All staff considerate, taking as much time as required. Excellent.

14 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

My Experience with Spamedica

My Experience with Spamedica, was a reassuring experience in itself from start to finish my procedure for my cataract with Spamedica was one of my best, explained details of procedure and the staff andSurgeon put me at my ease from start to finish absolutely Brilliant 👏 I would highly recommend Spamedica for any Cataract Surgery, from my experience there one of the best, Thank you so much for your Expertise Services.

12 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

on 6th of june i had cataract surgery…2026

on 6th of june i had cataract surgery on my left eye, bolton the staff looked after me the whole time i was there. the operation only took 10 min no needles just drops, age 85 no problem. when ready i will have the other done. ps next day good vision.k parr

6 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

From my first pre op appointment to the…

From my first pre op appointment to the surgery 3 days ago I can honestly say that the whole experience was so much better than when I had my first cataract surgery at a busy NHS hospital. The staff were without exception friendly, helpful and informative. The procedure was quick and painless and my sight is already improving rapidly with minimal discomfort. I’m grateful to my opticians recommendation to SpaMedica.

11 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Spa Medica - Bolton - Excellent

Spa Medica - Bolton excellent service both times would highly recommend them the teams on both occasions where marvellous put you at ease from the welcome arrival surgery to discharge and the wait time for the surgery was under four weeks.

6 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 4 out of 5 stars

I want to thank the team

I want to thank the team that did my cataract for being so nice and friendly and making me feel at ease.

8 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had my procedure today (12/5/26 for…

I had my procedure today (12/5/26 for cataract, I attended spa medica, dalston, was petrified of what I was about to face, as soon as I walked through the door I had so much support and attention from everyone, the 2 doctors relayed everything to me as I went through the treatment, I cannot thank them enough for the warmth and kindness they had for me, I certainly won’t be afraid when I have to have the other eye done, top service and very friendly staff 👏🏻👏🏻👏🏻

12 June 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract surgery

I had excellent care while having cataract surgery.
All the staff are very caring and helpful.
I will be going for my second surgery in a few weeks
I can fully recommend Spamedica
Christine Davies

10 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

Very dissatisfied my wife had cataract…

Very dissatisfied my wife had cataract removal 7 days ago and still blurred vision she went to specsavers and was told she needs emergency surgery at manchester eye hospital i told my wife not to have it done her vision was ok now she will be out of work for weeks or months and no sick pay I thinking of seeking legal advice

4 June 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of our standards on this occasion.

To enable us to pass your feedback onto the relevant team and ensure your comments are investigated, we would be grateful if you could send us an email about your experience at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you are due to receive your treatment.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Very professional very pleasant…

Very professional very pleasant reassuring staff ! The clinic is lovely and refreshments while you wait is quite pleasant . The team are highly knowledgeable and trained much nicer than a hospital . I would definitely recommend Spa médica

5 June 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

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