SpareFare Reviews 

290
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were unhappy with their experience overall. Many customers experienced severe problems regarding missing payments, broken website features, and a complete lack of helpful responses from support across multiple communication channels. People noted that their urgent emails and online chat messages were consistently ignored for weeks or even several months without receiving any status updates. Some reviewers were happy with past transactions and mentioned that the platform used to operate very smoothly prior to recent difficulties. A few other individuals also reported receiving prompt assistance and successful payouts after managing to connect directly with company team members.

What people talk about most

Payment

Reviewers highlight frustration regarding payment delays, reporting that funds remain pending or delayed for... See more

Website

Consumers find website to be extremely disappointing, reporting that the portal has been down for weeks and... See more

Customer communications

Customers expressed deep frustration and dissatisfaction regarding customer communications due to a... See more

Response time

Customers consistently note negative experiences with response time, highlighting that multiple emails and... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very disappointed so far. Website looks great and this will be a useful service if it ever works smoothly as there is definitely a gap in the market for this. It has been 16 days since my voucher was... See more

Rated 2 out of 5 stars

I guess I am adding my voice to those recent who are experiencing the same. I sold my flight voucher on November 20 (I confirmed it has been used). Emailed with sparefare (Kim) and got a response th... See more

Company replied

Rated 2 out of 5 stars

Dear Kim, I am writing regarding my unpaid funds related to a voucher I sold on January 12 in the amount of $440. SpareFare ID: 109359 Despite sending more than 20 emails, I have r... See more

Rated 2 out of 5 stars

I sold a hotel booking through SpareFare (listing #111077). The stay ended on March 7th and the payout (160.51 EUR) is still pending. I have tried contacting support via email, contact form,... See more


Company details

  1. Travel deals
  2. Flights search site
  3. Online marketplace

Written by the company

SpareFare is the largest secure marketplace to sell your flight tickets, vouchers, hotel reservations, and package holidays. Find travel deals up to 90% off with thousands of listings everyday! ✈️


Contact info

1.8

Poor

TrustScore 2 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(290)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

mobile phone user-ability could be…

mobile phone user-ability could be improved. Otherwise great app!

30 June 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you Jean!!! I hope to see you back soon!! We will work on the mobile interface!

Rated 5 out of 5 stars

Simple and straight forward…

Simple and straight forward transaction. I used the platform as a seller and could not be more satisfied! Very streamlined process and I got the money quickly. Can definitely recommend!

18 June 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you!!! I hope to see you back soon!!

Rated 5 out of 5 stars

Get your money back if you can't use your flight

Great place to get your money back if you can't use your flight or holiday. Also, a hidden gem of great deals for your next holiday. Love it!

15 June 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you Martina!!! I hope to see you back soon!! We have a lot of holiday packages that are amazing :)

Rated 5 out of 5 stars

Such an amazing site

Such an amazing site! Being an avid traveler, I used them for a lot of amazing flight deals to Europe. As well as , a few times I’ve sold my own flight tickets, when i had to cancel my trips. This website is such a brilliant idea: easy to use, free and secure! I recommend it to Everyone!

13 June 2020
Unprompted review
Rated 5 out of 5 stars

Honestly such an amazing site to buy…

Honestly such an amazing site to buy and sell tickets, bought many tickets here hassle free.

14 May 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Thank you so much for the great review, Arthik! Our team is always very happy when the clients see our efforts!

Rated 5 out of 5 stars

Excellent service

Excellent service, i sold my airline credit voucher in 2 days. I wasnt expecting for the process to be this easy, i will be recommending to all my friends and family that for sure! Good customer service for after sales aswell. This was my first time using sparefare but surely it wont be mu last. Thanks again sparefare.

9 April 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Esra, thank you so much for the great review!

Rated 5 out of 5 stars

Great Service

Great service. Thanks

27 February 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Basti, thanks for the good review! Glad we could help!

Rated 5 out of 5 stars

Best site ever

At first, I was a bit sceptic about this site since it seemed too good to be true, but it actually really works! I have already booked several holidays with this company for me and my friends and family for dirt cheap prices! Would definitely recommend it to everyone.

21 February 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Bab, thank you so much for the great review! We love helping travellers get cheap deals. We hope to see you again soon.

Rated 5 out of 5 stars

They answered all my questions fast…

They answered all my questions fast through email and made selling my voucher super easy. Awesome company

20 February 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Jaime, we are so glad we could help! Thank you for the great review.

Rated 5 out of 5 stars

Extremely easy transaction

Extremely easy transaction! Will recommend to friends and use again!

20 February 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Danelle, we are so glad we could help! Thank you for the great review.

Rated 5 out of 5 stars

Easy and secure

Easy and secure way to resell your unused tickets and vouchers. Help team is quick to respond. Transactions are protected.

14 February 2020
Unprompted review
SpareFare logo

Reply from SpareFare

Hi Anupa, we are glad we could help! Thanks for the lovely review!

Rated 5 out of 5 stars

Incredible Service, Brilliant Platform!

Would give 6 stars if I could! The sparefare team are incredibly accommodating and super helpful. The platform is very easy to use and is such an amazing tool for flights you cannot use anymore! Really love the site and can't recommend it enough!

13 February 2020
Unprompted review
Rated 5 out of 5 stars

I am telling everyone about this website!

I came across this website as I was looking for a way of helping my Mum sell flights that she cannot use. I can't believe the site isn't more widely known - it is a great idea.

Once I had discovered the website, I had a look for flights to buy to see if there was anything of interest.

I found flights to Krakow covering a long weekend, flying from an airport local to me.

When you find flights that are of interest to you, you can then put in a 'bid' for the flights. The bid is then sent to the seller for them to decide if they want to sell the flights at that price. If they confirm, you then have a set amount of time to confirm that you wish to go ahead and buy the flights, and at that stage, enter the required details to change the flights into your name, and settle the agreed price.

As the money is not passed on to the seller until after the seller has no further access to change the booking information, (or, in our case, as our flights were part of a group booking and the seller was still using a number of the flights on that booking, after we had successfully flown and returned home again), there is no risk on the buyers part. Equally, since the company take the payment from the buyer at the outset and hold it until the agreed time, I cannot see there is any risk for the seller (although I haven't used the site to sell flights - my Mum's flights are listed but haven't sold as yet).

It is a great idea as the seller gets to recoup some of the costs that they would otherwise have lost, and the buyer gets a bargain and for us, since we were simply 'browsing' the available flights, we got to go to somewhere that we hadn't necessarily planned on going - and had a great time!

10 February 2020
Unprompted review
Rated 4 out of 5 stars

Sold my Voucher!

Had a lot of bites on my flight voucher, and no follow throughs for a couple months. Did end up selling it about 6 months after which is great! The process was a bit unorganized but overall I am satisfied. The money came through!!

6 January 2020
Unprompted review

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