Sparkly Roses Reviews 195

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting the quality of the items, such as the realistic-looking roses and well-designed jewelry. Many people found the ordering process easy and appreciated the visual appeal of the products, with several mentioning that their gifts were well-received and loved by their partners. However, some people were dissatisfied with the customer service, describing it as unhelpful, slow, and unresponsive, with generic email replies. Delivery service also received mixed feedback; while some experienced quick and timely deliveries with good packaging, others reported significant delays, damaged packages, and orders not arriving by the promised dates, especially around holidays.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers express significant frustration... See more

Order

Reviewers highlight ambiguous aspects of order experiences. While some customers praise the easy ordering... See more

Quality

Clients share positive opinions on quality. Many customers praise the amazing quality of products,... See more

Customer service

Customers had negative experiences with customer service. Many reviewers report slow, repetitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought the sparkly crystal rose and the forever rose with the jewelry and they have arrived in very good time and the quality of these items are amazing. I am very impressed with both of them.... See more

Rated 5 out of 5 stars

I got the delivery in time, in the quality that i expected during the order. Rose smells so good and the jewellery with names carved look beautiful. Thank you Sparkly roses.

Rated 5 out of 5 stars

I happened to stumble aponed sparkly roses and I bought some things for my wife to give to her for our anniersary and she loved ill be buying from here again

Company replied


Company details

  1. Gift shop

Written by the company

Make her feel special ❤️


Contact info

3.6

Average

TrustScore 3.5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Don't be fooled by their 5 star reviews...

Don't be fooled by their 5 star reviews on facebook/their own website. Cheapest low quality product I've ever purchased, way overpriced and shipped from China.
Paid for express shipping (5-8 days delivery) it arrived over two weeks later
They say "Hand Picked Roses" but it's a cheap as ffake plastic rose, super glue sticking up out of the wooden base and mine arrived with no battery cover??

22 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi John, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 1 out of 5 stars

Absolute scam

Absolute scam, ordered, waited a month and never received.

21 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi Jordan, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY.

DO NOT BUY FROM THIS COMPANY.

Ordered product on the 1st of February for Valentine’s Day,was assured it would arrive in time,well here it 18th February and still nothing.Sent numerous emails and all you get back is an automated response,as for the tracking number, what a joke,as is this company.
So do your self a favour and save disappointment by not buying from these scammers.

17 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi Terry Garland, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 1 out of 5 stars

SCAM

DO. NOT. BUY.

You're being scammed, this "company" is completely made up.

They advertise fancy pictures on instagram claiming to make custom products in California. They're charging you outrageous amounts for cheap products they buy for less than $5-$10 in China.

They delete any negative feedback on social media and I can almost guarantee you majority of the positive reviews on this website are just as fake as their "custom made" products!

17 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 1 out of 5 stars

This company is a SCAM!!

This company is a SCAM!!! Says at the bottom of the page "made with heart in California" which is a BLATENT LIE! Promised shipping within 2 weeks... I emailed them at 2 weeks & it did not even start the shipping process FROM CHINA until the DAY AFTER MY EMAIL which was the original last day expected to arrive!! HUGE SCAM DO NOT BUY FROM THIS COMPANY!

14 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi Geeko Gadgetz, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 1 out of 5 stars

Bought a rose for Valentines Day on Feb…

Bought a rose for Valentines Day on Feb 4. Paid for expedited shipping (5-8 days). Shipper only submitted electronic tracking info to the currier on Feb 12. Rose not showing up until Feb 22. LOL. If you want to avoid an awkward situation with your significant other, don't buy this.

14 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 1 out of 5 stars

Fake address

Their address is fake. Product is sent from China and that beeing said, it won't reach to you in the time they say. 0 customer support, no response to e-mails, Facebook nor Instagram. As well they block negative comments on Facebook/Instagram posts. Don't buy!

10 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi Dumitru Marian Paraianu, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 1 out of 5 stars

Took over 3 weeks to arrive..

Took over 3 weeks to arrive..
Feel so ripped off paying $80 for a $10 piece of Chinese junk. Don't let the flashy Facebook ads fool you.

9 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi Paul Kelly, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 1 out of 5 stars

It says made with ❤ in California but…

It says made with ❤ in California but on the tracking number it shows that its coming from China. Stay away.

6 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi Disho, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 1 out of 5 stars

Absolute shocking service..

Absolute shocking service... made an order 2 weeks ago, provided a delivery time frame and no item has arrived with zero update... I would suggest not ordering from this company despite you may want the product look elsewhere for it!

4 February 2022
Unprompted review
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Reply from Sparkly Roses

Hi Mohammed
, thank you for your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 2 out of 5 stars

The glass casing around the rose was…

The glass casing around the rose was badly glued on, and the whole thing came off. All of the beads came out and the lights around the rose also became uncoiled. I want a refund or at least a replacement.

27 January 2022
Unprompted review
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Reply from Sparkly Roses

Hi Aloy porridge, thanks for your time sharing your feedback and we apologize for the inconvenience caused. Customer satisfaction is our top priority here at Sparkly Roses. We would like to get in touch with you to understand your feedback and take necessary corrective action. Please share with us your contact details or you may send an email to support@sparklyroses.com and our Customer Care Team will get in touch with you.

Rated 5 out of 5 stars

I’m absolutely in love!

I’m absolutely in love! Came fast and in great condition, my bf got it for me for an early valentines and I’ve been giving him the good good all because of this rose:))))))))

24 January 2022
Unprompted review
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Reply from Sparkly Roses

Thanks for the rating, Rosie Fookes! Looking forward to serve you again in the future 😃.

Rated 5 out of 5 stars

I ordered 4 roses

I ordered 4 roses, and sadly 3 of them was broken on arrival. I know this is not Sparkly Roses fault, and after sending an email (with pictures), they sent me 3 new roses.
I now have 4 beautiful roses.
They do look good, and in my experience friendly and nice customer service.

23 January 2022
Unprompted review
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Reply from Sparkly Roses

Thanks for the rating, Ronny! Looking forward to serve you again in the future 😃.

Rated 4 out of 5 stars

Beautiful flowers but slow service

The flowers I ordered came out great. Very nice colors and design. My girlfriend loves them! Only problem I had was that they took just under a month to receive due to being shipped from China and customer service is a bit slow. I take partial responsibility for ordering 2 weeks before christmas but the estimated date of arrival was for about 17 days and it took about 30. Was packed very well though with no breaks or scratches!

12 January 2022
Unprompted review
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Reply from Sparkly Roses

Thanks for the rating, Michael Meyers
! Looking forward to serve you again in the future 😃.

Rated 5 out of 5 stars

Amazing customer service

I ordered a sparkly Rose but upon arrival the glass was shattered into pieces, one e-mail with pictures sent to this company and they immediately responded, very nice customer service and I will be getting a new rose

24 December 2021
Unprompted review
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Reply from Sparkly Roses

Thanks for the rating, Patrick van Dijk! Looking forward to serve you again in the future 😃.

Rated 5 out of 5 stars

Thank you very much

Thank you very much. Item are in a great condition. And beautiful. I love it. 100% recommended.

18 December 2021
Unprompted review
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Reply from Sparkly Roses

Thanks for the rating, Bernaldo Faure! Looking forward to serve you again in the future 😃.

Rated 3 out of 5 stars

Slow delivery and broken on arrival

Edit: So i just received the new one, and it did get here on time. However, the box was slightly crushed on delivery, so i can't wrap it as is, for a present. And one of the flower pedals was ripped in the middle, and bent downwards in a weird angle. So i won't change my 3 star rating.

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Edit: Sparkly Roses has confirmed they will send me a new one in time for Christmas. They even agreed to send me a different color, because i changed my mind. So if it arrives on time, and in good condition, i will change this review to a 5 star, for excellent services.

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My package took about 2 weeks longer than it should have to arrive. And when it finally arrived, the off-on button is permanently on, meaning it eats through batteries. It's also smaller than i expected.

It is pretty though.

3 December 2021
Unprompted review
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Reply from Sparkly Roses

We will happily send you a new one with no extra charge. We have sent you an email regarding this issue. Waiting for your response :)

Rated 2 out of 5 stars

I ordered the galaxy rose for my wife…

I ordered the galaxy rose for my wife as an additional birthday gift with the understanding that it is hand made crystal. When it arrived, after a lengthy wait, it is enclosed in a glass dome but the rose itself is clearly plastic and looks very cheap. The website is misleading as it claims the roses are crystal. Would not recommend this product.

12 November 2021
Unprompted review
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Reply from Sparkly Roses

We sincerely apologize for the inconveniece caused

Rated 5 out of 5 stars

Received and very beautiful

Received and very beautiful, super fast delivery wasn't expecting it so quickly timed it wrong for my wife's birthday now I got to get another birthday present.

3 October 2021
Unprompted review
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Reply from Sparkly Roses

We are so glad to hear that you liked our service. We hope that your wife is happy with the beautiful rose ❤️🌹

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