This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... See more
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I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... See more
Company replied
Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... See more
Company details
Written by the company
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Contact info
97 Great South Road, Greenlane, 1051, Auckland, New Zealand
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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You had the product I required and it…
You had the product I required and it shipped right away with no delays
24 January 2024
Reply from SpaStore.co.nz
Dear Gregory,
We are pleased to hear that we had the product you needed and that it shipped promptly without any delays. We aim to provide reliable service to our customers.
Kind regards
Marj was very helpful through the whole…
Marj was very helpful through the whole process.
20 December 2023
Reply from SpaStore.co.nz
Dear Tony,
It's fantastic to hear that Marge was so helpful throughout the entire process! Having excellent support can make all the difference. Thanks for the feedback.
Kind regards
Reply from SpaStore.co.nz
Dear Murray
Being responsive and accurate are essential qualities, especially when it comes to customer service. It's great to hear that your experience aligned with those expectations!
Kind regards
Reply from SpaStore.co.nz
Hi Louis,
Glad to hear your ordering experience was smooth and that the delivery was quick! Efficiency is key, and it sounds like you had a great experience.
Kind regards
Reply from SpaStore.co.nz
Dear Steve,
That's wonderful to hear! Super-fast delivery, especially just before Christmas, can be a real lifesaver. Thanks for sharing your positive experience!
Kind regards
Love your work !
Prompt shipping and an extra gift with purchase. Less than 48 hours between purchase and receivingthe goods.. Love your work !
19 December 2023
Reply from SpaStore.co.nz
Hi Darin,
Thank you so much for your kind words! We're delighted that you're pleased with our prompt shipping and the extra gift with your purchase. We aim to exceed expectations and we're thrilled to have earned your appreciation. If you need anything else, don't hesitate to let us know.
Kind regards
Reply from SpaStore.co.nz
Hi Victoria,
It's wonderful to hear that you had such an amazing experience! Going above and beyond really sets a company apart. Thanks for your feedback.
Kind regards
Great service easy to use ordering and…
Great service easy to use ordering and print delivery.
15 November 2023
Reply from SpaStore.co.nz
Hi Colin,
It's fantastic to hear that you had a seamless experience with ordering and delivery! Thanks for your feedback.
Kind regards
Simple silver
Easy to find simple silver on the web site. Very fast delivery and tracking.
15 November 2023
Reply from SpaStore.co.nz
Dear Joy,
Glad you found Simple Silver's website user-friendly! Fast delivery and tracking are definite perks. Thanks for sharing your positive experience!
Kind regards
Great communication.
20 August 2023
Reply from SpaStore.co.nz
Dear Filip,
We're pleased to hear that you found our communication to be great. Clear and effective communication is essential to us, as we strive to provide the best service possible to our customers. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your positive feedback!
Kind regards
Reply from SpaStore.co.nz
Dear Nici,
Thank you for your recommendation! We're delighted to hear that you had a positive experience with our website, found it easy to use, and received super-fast delivery. Your satisfaction is important to us, and we're committed to providing a seamless and efficient experience for our customers. If you ever need our services again or have any further feedback, please feel free to reach out. We appreciate your support!
Kind regards
Prompt service
Prompt service. Continual updates on package. I would absolutely use them again as my first preference
14 August 2023
Reply from SpaStore.co.nz
Dear Mark,
We're thrilled to hear that you experienced prompt service and appreciated the continual updates on your package. Your satisfaction is our priority, and we're delighted to be your first preference for future needs. If you ever require our services again or have any further feedback, please know that we're here to assist you. Thank you for your trust and for considering us for your future needs.
Kind regards
Reply from SpaStore.co.nz
Dear Lee,
We're delighted to hear that you are very happy with our spa products and that you experienced speedy delivery. Your satisfaction is our priority, and we're committed to providing excellent service to our customers. If you ever have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for your kind words and for choosing us!
Kind regards
Fantastic customer service.
13 August 2023
Reply from SpaStore.co.nz
Dear Desiree,
We're thrilled to hear that you had a fantastic experience with our customer service! Providing top-notch service to our customers is our goal, and we're here to assist you whenever you need us. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Thank you for your kind words!
Warm regards
There are no holes for screws to line…
There are no holes for screws to line up on the spa step. Have to go get more screws from hardware store as also very hard to get screws in to adjoining component of step. Very frustrating! Still waiting to complete the job. Have just read your reply and am now asking for a new step (complete with holes for the screws) to be sent out.
9 August 2023
Reply from SpaStore.co.nz
Thank you for letting us know about the issue with the spa step assembly. We apologize for the inconvenience.
We've contacted our manufacturing team to address the missing pre-drilled holes for screws and improve the assembly process.
If you have any questions or encounter further difficulties during assembly, please reach out to our customer support team for assistance.
We appreciate your patience and apologize for any inconvenience this has caused. Your satisfaction is important to us, and we're working to resolve this matter quickly. We'll keep you updated on the progress. Thank you for your understanding.
Kind regards
Got exactly what we needed and arrived…
Got exactly what we needed and arrived well before expected.
9 August 2023
Reply from SpaStore.co.nz
Dear Kerry,
We're delighted to hear that you received exactly what you needed, and it arrived well ahead of your expectations. Customer satisfaction is our top priority, and we strive to provide efficient and reliable service. If you ever require anything else or have any questions in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your positive feedback!
Kind regards
I was having issues getting the…
I was having issues getting the checkout page to open, so they created an invoice to match my screen shot and emailed it to me to make sure I got the discounts that were due to expire in their site. Delivery was swift too.
1 August 2023
Reply from SpaStore.co.nz
Hello Kent,
Thank you for sharing your experience with us! We apologize for the inconvenience you faced with the checkout page, but we're glad our team could assist you promptly by creating an invoice that matched your screenshot. Ensuring that you received the discounts you were entitled to is important to us.
We're also pleased to hear that the delivery was swift. Your satisfaction, from the online shopping process to the delivery of your items, is our priority.
If you have any more feedback or need further assistance, please don't hesitate to reach out. We're here to provide you with the best service possible.
Best regards
Easy and quick
30 July 2023
Reply from SpaStore.co.nz
Hello Steve,
Thank you for your feedback! We're glad to know that your experience was easy and quick with us. Making your experience smooth and efficient is a priority for us. If you have any more comments or questions, feel free to let us know. We're here to assist you whenever you need us.
Best regards
Reply from SpaStore.co.nz
Hello Sheryl,
Thank you for taking the time to share your thoughts! We're delighted to hear that you appreciated our fast service and the helpful sizing advice. Providing efficient and knowledgeable assistance is important to us, and we're glad we could assist you in finding the right fit.
If you have any more feedback to share or need further assistance, please don't hesitate to reach out. We're here to ensure your experience with us is a positive one.
Best regards
Quick delivery
24 July 2023
Reply from SpaStore.co.nz
Hello Lisa,
Thank you for your feedback! We're pleased to hear that you experienced quick delivery with us. Timely service is a priority for us, and we're glad we could meet your expectations. If you ever have any more comments or inquiries, feel free to reach out. We value your support and hope to have the opportunity to serve you again in the future.
Best regards
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