Spoke with Lisa at Insurance to go regarding a change of phone which required a change to my policy. Lisa was extremely helpful explaining everything I needed to know including what to do should I nee... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... See more
Company replied
Emma was extremely helpful from 9 Am in the morning right through till 4pm. Sorting out the insurance claim for my son’s phone that was robbed of him the previous night. I rang Citymain nirevthem 10 t... See more
Company replied
I insure my phones with I digital .My toddler broke my Iphone 17 pro max blue, I lodged a claim via the Citymain claims portal, wich was easy seamless process. The repair centre advi... See more
Company replied
Company details
Written by the company
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Contact info
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, United Kingdom
- spbuk.com
4.7
Excellent
111 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kara is great
Kara is great ! I hope youre lucky enough to speak to her as she made the customer bounty bearable and her compliance was 100 %
24 April 2025
Unprompted review
Reply from SPB UK
Hi Jay,
Thank you for your wonderful feedback! We're delighted to hear that Kara provided you with such excellent service and made your experience more bearable. We'll be sure to pass on your kind words to her. If you have any other comments or need further assistance, please don't hesitate to reach out. Your satisfaction is our top priority!
Kind regards
Hayley@Insurance2go
I was over 2 weeks without a phone
I was over 2 weeks without a phone . Read the small print before taking out a policy. Very very difficult to make the initial claim if you’re not tech savvy. You must supply proof of usage of your phone which can take over a week to get this from your provider. I had to put in a complaint and spend hours on the phone to resolve all the issues. Once the customer complaints team were involved my experience was very different . Kara was amazing helpful and they did replace my phone with a reconditioned one in a different colour as it could not be repaired .
11 March 2025
Unprompted review
Reply from SPB UK
Dear Nicola,
Thank you for sharing your detailed feedback. I'm sorry to hear about the initial difficulties you faced with your claim and the inconvenience of being without a phone for over two weeks. It's understandable how frustrating it must have been to navigate the claim process, especially if you're not tech-savvy.
We're glad to hear that once the customer complaints team, particularly Kara, got involved, your experience improved significantly. It's great to know that Kara was able to assist you effectively and that you received a replacement phone, even if it was a reconditioned one in a different color.
Your feedback is invaluable and will help us improve our services. If you need any further assistance or have any other concerns, please don't hesitate to reach out. Thank you for your patience and understanding.
Kind regards
Hayley@SPB
Good customer service
George was very patient in helping clarify a few items on the application form, ensuring that I understood everything.
18 March 2025
Unprompted review
Reply from SPB UK
Hi Hilary,
Thank you for sharing your experience! We're delighted to hear that George was able to assist you so patiently and effectively. Ensuring our customers fully understand the application process is very important to us. If you have any more questions or need further assistance, please don't hesitate to reach out. 😊
Kind regards
Hayley@SPB
Helpful
Guy who I spoke to today was very friendly and helpful. Dealt with my query quickly and efficiently. 5*
17 March 2025
Unprompted review
Reply from SPB UK
Thank you so much for your wonderful review! We're thrilled to hear that our team member was able to assist you in a friendly and efficient manner. Your positive feedback and 5-star rating mean a lot to us. If you need any further assistance, please don't hesitate to reach out. Have a great day! 😊
Kind regards
Hayley@SPB
Mobile Best Cover & advice
at long length for a 3rd time, George went over many Questions. I received many Quotes, some cheaper, but as George explained the cover. This was far more comprehensive.i have a Degree, but dyslexia & communication is far better talking to a trustworthy person. Thanks again for All Your help, Godbless.sorry this was a longer message, unless I’ve posted twice .
12 March 2025
Unprompted review
Reply from SPB UK
Hi Jason,
Thank you for sharing your detailed experience! We're glad to hear that George was able to assist you thoroughly and provide comprehensive coverage explanations. It's wonderful to know that you found the communication effective and trustworthy, especially considering your dyslexia. Your feedback is invaluable, and we're here to support you whenever you need. If you have any further questions or need assistance, please don't hesitate to reach out. God bless, and thank you again for your kind words!
Kind regards
Hayley@SPB
Very impressed how quickly the company…
Very impressed how quickly the company and their representative, Emma, responded to my change of device. Efficient and professional.
11 March 2025
Unprompted review
Reply from SPB UK
Hi Carolyn,
Thank you for your wonderful feedback! We're delighted to hear that Emma and our team were able to assist you quickly and efficiently with your device change. Professionalism and prompt service are our top priorities, and it's great to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards
Hayley@SPB
Change of phone
I rang to notify that I had changed my phone and George was superb, very professional informative and friendly . Outlined the options open to me and made the whole process very straight forward and easy .
5 March 2025
Unprompted review
Reply from SPB UK
Hello Alison,
Thank you for sharing your experience! We're delighted to hear that George provided you with superb service. It's wonderful to know that he was professional, informative, and friendly, and that he outlined your options clearly, making the whole process straightforward and easy. If you have any more comments or need further assistance, please feel free to reach out. We're always here to help! 😊
Kind regards
Hayley@SPB
I am absolutely heartbroken
I am absolutely heartbroken. I simply left my belongings on the overhead rack above my head on the train—a completely normal thing to do—and when I got off, they had vanished. The insurer rejected my claim by saying my items were "out of my sight and reach." despite train policy's requesting to store luggage there. This is not only absurd, it's downright discriminatory towards environment friendly public transport users! It feels like my whole life has crumbled into pieces because I was simply using public transport like everyone else. I'm literally in tears as I write this, and no one should ever have to endure such unfair treatment therefore DO NOT EVER EVEN CONSIDER GETTING YOUR INSURANCE HERE AS ALL THEY ARE TRYING TO DO IS FIND A WAY TO REJECT YOUR CLAIMS. DISGRACE!!!!
14 February 2025
Unprompted review
Reply from SPB UK
Dear Adrianna,
Thank you for taking the time to leave your review.
Whilst we fully understand your disappointment following the recent decline of your claims, we must clarify that we are instructed to assess all claims in line with the terms and conditions attached to that policy, ensuring a fair assessment is conducted at all times. Your insurance provider required for devices to remain in your line of sight, at all times when outside of the home/office, as well as within arms-length reach. You were travelling on public transport, and the devices were stowed above your head on a busy train carriage. You reported not seeing anything suspicious and did not become aware of them missing until disembarking.
We are sorry we were unable to satisfy your claims on this occasion and hope this further explains how the outcome was reached.
Kind regards
Hayley@SPB
Avoid if you can
I had an extremely disappointing experience with this company. I would advise people to seek alternatives if at all possible. Their service is not good.
Edit following their response: I had to return the item as you did not carry out the repair properly in the first instance. If you had done that properly, the item would not have incurred damage on the next return as it would have been fixed. To completely absolve yourself of responsibility is a disgrace, and I feel it is necessary to highlight to other potential customers. I hope there are few.
9 May 2024
Unprompted review
Reply from SPB UK
Dear David,
We are sorry to hear your expectations were not met following your claim in March 2024.
I have reviewed the circumstances and can see that unfortunately the warranty on your repaired device was voided due to there being physical damage to the screen. Evidence of which was provided at the time. I understand that this would not have been the outcome you desired but feel customers will understand that no repairer will consider a return under their warranty when it has sustained further damage.
Kind regards
Hayley@SPB
Good experience
Good experience, quick easy policy update. George and Emma who took my calls were very helpful.
7 February 2025
Unprompted review
Reply from SPB UK
Hi James,
Thank you for sharing your experience! We're pleased to hear that you had a good experience with a quick and easy policy update. It's wonderful to know that George and Emma were very helpful during your calls. Your satisfaction is our priority, and we're glad we could assist you effectively. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
Telephone answered promptly
Telephone answered promptly, Cara was great. Policy I pay for which in sons name so she couldn't speak to me about it which I totally understand & appreciate.
However, she answered general questions in a knowledgeable and friendly way.
Thank you
7 February 2025
Unprompted review
Reply from SPB UK
Hello Keri,
Thank you for your feedback! We're glad to hear that your call was answered promptly and that Cara provided great service. We appreciate your understanding regarding the policy details. It's wonderful to know that Cara was able to answer your general questions in a knowledgeable and friendly manner. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
Easy to deal with when setting up
Easy to deal with when setting up, however not made a claim so unable to review on that side.
Raised a query this morning, 6th Feb, which was answered and sorted within hours very impressed
6 February 2025
Unprompted review
Reply from SPB UK
Thank you for your feedback! We're glad to hear that you found the setup process easy and that your query was answered and sorted within hours. We appreciate your understanding regarding the claim process and hope you continue to have a positive experience with us. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
George was so lovely and…
George was so lovely and accomadating...he sorted my enquiry within a few minutes..thank you George
6 February 2025
Unprompted review
Reply from SPB UK
Hi Bernie,
Thank you for your wonderful feedback! We're thrilled to hear that George was lovely and accommodating, and that he was able to sort out your enquiry so quickly. Your kind words mean a lot to us, and we'll be sure to pass them along to George. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
Very efficient customer services representative05…
A very efficient company and good value for money
5 February 2025
Unprompted review
Reply from SPB UK
Hey Anthony,
Thank you for your positive feedback! We're pleased to hear that you find our company efficient and good value for money. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
Excellent customer service was really…
Excellent customer service was really professional and sorted out all issues. 100 percent recommend for gadget insurance !
4 February 2025
Unprompted review
Reply from SPB UK
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our customer service team and that they were able to resolve all your issues professionally. Your recommendation means a lot to us. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley
Really good service
Really good service. Straightforward process if you need to make a claim. Easy to contact and get support if needed. Flexible, polite and efficient responses from customer services.
2 February 2025
Unprompted review
Reply from SPB UK
Thank you for your wonderful feedback! We're delighted to hear that you found our service to be really good and the claims process straightforward. It's great to know that contacting us for support was easy and that our customer service team provided flexible, polite, and efficient responses. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley@SPB
George was very friendly
George was very friendly, helpful and efficient. Thanks George
1 February 2025
Unprompted review
Reply from SPB UK
Thank you for your feedback! We're thrilled to hear that George provided you with friendly, helpful, and efficient service. We'll make sure to pass along your kind words to him. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley@SPB
Extremely helpful
Extremely helpful. Absolutely brilliant at such a stressful time. My daughter had her phone stolen by a marked thug. I would highly recommend Insurance2go.
28 January 2025
Unprompted review
Reply from SPB UK
Thank you so much for your kind words and recommendation! We're truly sorry to hear about your daughter's experience, but we're glad we could assist during such a stressful time. If you need any further help or have any questions, please don't hesitate to reach out. Stay safe! 😊
Kind regards
Hayley@SPB
Good customer service
Good customer service , responsive and helpful .
24 January 2025
Unprompted review
Reply from SPB UK
Thank you for your positive feedback! We're delighted to hear that you found our customer service responsive and helpful. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley@SPB
Efficient and clearly explained.
17 January 2025
Unprompted review
Reply from SPB UK
Hi James,
Thank you for your kind words! We're delighted to hear that you found our service efficient and our explanations clear. Your feedback is greatly appreciated and motivates us to keep up the good work. If you have any other comments or suggestions, please feel free to share!
Kind regards
Hayley@SPB
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